2014 Ordered/Built/Delivered Thread
4/19/13, 12:54 PM
#1541
Cobra R Member
Thank you for the congrats!
I have some SERIOUS complaints though! I am NOT a happy Shelby owner....as of yet!
First of all, I had to listen to my husband rant all night because the dealership didn't call my husband to let us know that the truck arrived. He wanted to be there when the car came off the truck. They called when we were both at work on second shift. I had a friend who was getting service work on his Explorer yesterday and SEEN the truck pull up at noon. The dealership e-mail me at 2:18pm and called my husband at 2:39pm....just after he punched into work. Almost seemed deliberate......... We both work second shift and start work at 2:30. My husband was about to blow his top!
Next, when we got to the dealership at 8 am (in which we were NOT happy and running on 2 hrs of sleep) there was another wrench thrown into the mix......the car was DAMAGED in shipping!! Apparently, the salesman "e-mailed" me about this last night at 4pm, in which I am STILL waiting for the e-mail to arrive. (I have a smart phone and get e-mails on my phone.) MY heart sank.....The salesman told me it was damaged when the car was pulled off the truck at the dealership! I literally was like WTF?!? Now that I think about it, I'm not sure how the delivery driver could but two deep marks in the rear bumper backing it off the truck....the marks are about 4 inched on each side of the license plate in the rear. I'm thinking the damage occurred either when it was placed in the rail car OR maybe if the car was backed onto the truck and with the clutch being so "touchy" he back into the trailer?? Needless to say, our car is still at the dealership and will be STAYING there until May 17th for repairs..
We ALSO found NUMEROUS scratches on the car. There is two dings in the spoiler on each side on the top of it. Almost where something was over the car during shipment? We also found a paint chip/ding in the driver side rocker panel from someone getting in of out of it!!
The only thing that is making me still yearning for the car is when we started it up and heard the rumble of the exhaust!
We proceeded to take the car to the gas station because it was 22 miles till empty. As we were at the gas station we were filling up the Shelby with our salesman jaw jacking, the gas nozzle do not shut off, spewing gas ALL OVER the side of our car!
I feel as though this car is a lemon and doesn't "feel right" but I don't know how to feel! I think I am MOST upset that the dealership didn't follow through and CALL us when the truck arrived like they said they would! However, I think my husband would the hung the deliver driver if he seen him back the car into the truck trailer!
So fellow Mustang lovers....what would you do? I want your opinions!! I'm thinking about "asking" for the dealership to take some money off the final sales price for all the hassle and because the car will NOT be considered original...
This makes us BOTH sick! We have not smiled all day..... It's like our Shelby experience has been ruined. I feel as though car salesmen should be in politics because they all lie!
I have some SERIOUS complaints though! I am NOT a happy Shelby owner....as of yet!
First of all, I had to listen to my husband rant all night because the dealership didn't call my husband to let us know that the truck arrived. He wanted to be there when the car came off the truck. They called when we were both at work on second shift. I had a friend who was getting service work on his Explorer yesterday and SEEN the truck pull up at noon. The dealership e-mail me at 2:18pm and called my husband at 2:39pm....just after he punched into work. Almost seemed deliberate......... We both work second shift and start work at 2:30. My husband was about to blow his top!
Next, when we got to the dealership at 8 am (in which we were NOT happy and running on 2 hrs of sleep) there was another wrench thrown into the mix......the car was DAMAGED in shipping!! Apparently, the salesman "e-mailed" me about this last night at 4pm, in which I am STILL waiting for the e-mail to arrive. (I have a smart phone and get e-mails on my phone.) MY heart sank.....The salesman told me it was damaged when the car was pulled off the truck at the dealership! I literally was like WTF?!? Now that I think about it, I'm not sure how the delivery driver could but two deep marks in the rear bumper backing it off the truck....the marks are about 4 inched on each side of the license plate in the rear. I'm thinking the damage occurred either when it was placed in the rail car OR maybe if the car was backed onto the truck and with the clutch being so "touchy" he back into the trailer?? Needless to say, our car is still at the dealership and will be STAYING there until May 17th for repairs..
We ALSO found NUMEROUS scratches on the car. There is two dings in the spoiler on each side on the top of it. Almost where something was over the car during shipment? We also found a paint chip/ding in the driver side rocker panel from someone getting in of out of it!!
The only thing that is making me still yearning for the car is when we started it up and heard the rumble of the exhaust!
We proceeded to take the car to the gas station because it was 22 miles till empty. As we were at the gas station we were filling up the Shelby with our salesman jaw jacking, the gas nozzle do not shut off, spewing gas ALL OVER the side of our car!
I feel as though this car is a lemon and doesn't "feel right" but I don't know how to feel! I think I am MOST upset that the dealership didn't follow through and CALL us when the truck arrived like they said they would! However, I think my husband would the hung the deliver driver if he seen him back the car into the truck trailer!
So fellow Mustang lovers....what would you do? I want your opinions!! I'm thinking about "asking" for the dealership to take some money off the final sales price for all the hassle and because the car will NOT be considered original...
This makes us BOTH sick! We have not smiled all day..... It's like our Shelby experience has been ruined. I feel as though car salesmen should be in politics because they all lie!
4/19/13, 01:01 PM
#1542
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Why will it take a month to repair? That seems excessive! It does suck that it got damaged, I'd still want it as long as it gets repaired good as new, but that's me and my opinion.
4/19/13, 02:33 PM
#1546
Bullitt Member
4/19/13, 02:58 PM
#1547
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After all that, when I took delivery of it finally, I really love this car! I'm sure you'll forget about all this once it's behind you. Good luck!
4/19/13, 03:05 PM
#1550
Bullitt Member
I went through something similar with my Mustang a few months ago. When it finally arrive, I was told it was damaged in transit. The body shop did a decent job repairing the damage so I accepted the car after working out a "revised" price. Be aware that the damage might show up on Carfax even if you haven't taken delivery yet - which means the car is worth less in value.
After all that, when I took delivery of it finally, I really love this car! I'm sure you'll forget about all this once it's behind you. Good luck!
After all that, when I took delivery of it finally, I really love this car! I'm sure you'll forget about all this once it's behind you. Good luck!
4/19/13, 03:12 PM
#1553
Cobra R Member
4/19/13, 03:59 PM
#1554
Bullitt Member
OK, here are the pics of the beast. I wish I had something better than my cellphone! Pictures don't do it justice! Last pic has damage circles in red, but it very hard to see with the low quality of the camera. Enjoy!
4/19/13, 04:05 PM
#1555
4/19/13, 04:13 PM
#1556
Bullitt Member
Bumper cover, top of the spoiler of both the left and right side, paint chip on the driver side rocker panel, deep scratches behind the driver side opera window (don't look like they can buff out, down to the primer), numerous shallow scratches all over the car. I think those will buff out though. All documented.
-My Shelby battle wagon!
I guess I can laugh a little bit now....but still not trilled.
-My Shelby battle wagon!
I guess I can laugh a little bit now....but still not trilled.
4/19/13, 04:17 PM
#1557
Bumper cover, top of the spoiler of both the left and right side, paint chip on the driver side rocker panel, deep scratches behind the driver side opera window (don't look like they can buff out, down to the primer), numerous shallow scratches all over the car. I think those will buff out though. All documented.
-My Shelby battle wagon!
I guess I can laugh a little bit now....but still not trilled.
4/19/13, 04:29 PM
#1558
Bullitt Member
4/19/13, 04:46 PM
#1559
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Join Date: February 3, 2013
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Shelby mama, that's terrible luck. I feel for you. Since the damage is mostly cosmetic, I would still accept it if it's fixed to your satisfaction. As far as appearing on a carfax, not everything shows up on a carfax. But in this situation, I think it will all depend on who takes the blame. The truck company or Ford. If it's the truck company, they will need to put it through insurance and there is a chance it could go on the vehicles report. But I would definatelys still use that as leverage to negotiate a discount. And I would negotiate sooner rather than later. Good luck with everything. I highly doubt it will take them a month to fix it. That's just rediculous.
4/19/13, 05:40 PM
#1560
Mach 1 Member
Join Date: April 17, 2013
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It would be heartbreaking to get that close to delivery- and then have a snafu like that (one more thing to worry about)!
Stopped by the dealer on the way home to make sure they received a DORA (to which the sales guy said, "DORA- what's that?").
They called the guy who went over the order information with me last week (he was at one of their other locations), and he said "Yep, the order was picked up- order number 147, and it looks like it is scheduled for the week of 14 May.").
He didn't go into priority numbers- or even a list of what the order included- but I notice the order number (147) is different than the one listed on the "vehicle order confirmation" sheet he gave me last week (0099). Should that be a concern, or do they just print a random number on the order confirmation?
Stopped by the dealer on the way home to make sure they received a DORA (to which the sales guy said, "DORA- what's that?").
They called the guy who went over the order information with me last week (he was at one of their other locations), and he said "Yep, the order was picked up- order number 147, and it looks like it is scheduled for the week of 14 May.").
He didn't go into priority numbers- or even a list of what the order included- but I notice the order number (147) is different than the one listed on the "vehicle order confirmation" sheet he gave me last week (0099). Should that be a concern, or do they just print a random number on the order confirmation?