Thamac15

This is what I expected member "Supra." . AM escalating/inquiring and attempting to take care of it.

Ajcruz1

Theres a few guys that have bashed A.M. in this thread and I think that is sad. They are clearly at the top when it comes to customer service but at the same time things get missed. We are all human and it happens from time to time, thats life. I'm glad to see A.M. come in and try to make things right. I have a 91 Hybrid Bama tune and love it. I think A.M. is an awesome company (Bama is ok, maybe teach them a thing or two about c.s. Dan Now that I'm on my fourth Mustang I still turn to A.M. as my go to for parts.....well them and Hypermotive. I really like Hypermotive also, they hook up military!

AMWill

CVH,

Sorry to hear about your troubles and disappointment! What mods was your previous tune built for and what new mods have you added for the revised tune?

Has the Bama Team taken care of this for you since your troubles? If not, please let me know. I'll have the lead Bama calibrator work with you to resolve any efficiencies you're experiencing!

Just send me your First/Last name and shipping address. We'll be able to get this situation in no time!

Shane



FromZto5,

I do apologize for our absence in this thread. However, I promise you if any one of us was aware it was in existence, we would have absolutely been here to help! Customer Service is our #1 priority no matter what the situation is. Unfortunately, we truly dropped the ball by not finding the thread until it's weeks old. On a normal basis, I prefer to find threads of this caliber (or any caliber) within the first 3 hours, not weeks.

This was still our fault for not being available when in need. Now that we're aware and present, I see no reason to fix what we still can and move forward in a positive direction. Which, I feel we are and will continue to do!

If there's anything I can assist you with personally. Please let me know. I truly want to clear the air between us!

Shane

AMDanBailer

That's really a shame. I'm surprised to hear that you had multiple issues with us. There's not many customers out there that have had more then one issue with us! I am glad to hear that we resolved all of your issues, but it's clearly left a bad taste in your mouth.

We don't want to be your #4, we want to be your #1 go to retailer for Mustang Parts. What can I do to patch this up and make things right? I'll do whatever it takes!

PS - What are your future plans for your build, I'd love to hear about it!

-Dan

woodzusa

Now that is customer service !
Now maybe you guys at AM can teach the Airline industry about some CS we all would be appreciative.

VegasGold

I think AM is great. I use them a lot. No problems, excellent service and will continue to use them. Things happen in life. They seem to be here too help. Will order again soon....keep up the great work.

AMDanBailer

Hey Guys,

Thanks for the great feedback. I'm glad to hear that you're both enjoying your Bama tunes and all of the products you've received from us. We appreciate your business and loyalty. Please let me know if you ever have any questions or need some assistance in the near future!

-Dan

That's what is bothering me personally! I'm very frustrated that I missed this thread, considering I'm active on this forum every day. But I'm only human and sometimes things slip under the radar. It's just a real shame that a customer in need was the one that slipped past me. Thanks to the PM from a member this thread was found!

I can promise you this isn't normal and it's honestly the first thread that I can remember missing. I don't like to see any upset and angry customers that are having issues with us. So please, any time you have feedback about your experience with us send it over to me and I'll make sure your issue is resolved right away.

-Dan

AMDanBailer

I'm sorry to hear that you weren't impressed with your Bama tune. This isn't feedback that I'm used to hearing! We've had great results from our tunes and I have personally had great results. We send out thousands of tunes and build them all from the ground up for your PCM code and your mods. They're not just "canned" tunes, they're built custom by our team, so every once in a while it's possible we mess one up! We'll definitely get it straightened out for you, though!

Are you still running the Bama tune? If so, please shoot me a PM with your order number included and I'll have our head tuning specialist reach out to you directly. I don't want your experience with Bama to leave a sour taste in your mouth. So, if you're still running the Bama tune I'll make sure your tune is adjusted and you're taken care of. If you're no longer running the tune and haven't received a refund, I'll make sure that is squared away also.

I look forward to speaking with you! Also, I understand you just tied the knot and went on your honeymoon. Congratulations, that is incredible! I hope you had a wonderful time and I wish you and your husband all the best.

Shoot me a PM with your shipping address, I'd like to send over a little wedding gift from AmericanMuscle!

-Dan

AMDanBailer

I'm glad to hear you're really enjoying your current tune. However, I'm sorry that Bama couldn't get you straightened out. That's a shame because I know there is thousands of customers really enjoying their Bama tune. Especially with the 2011+ V6 Mustangs! I'm not sure if you remember but we were the first people in the world to go 11's with a 2011+ V6 back when they first came out (http://www.americanmuscle.com/2011-v6-project-car.html). We definitely have every aspect of these cars figured out!

If you'd like me to get you in direct contact with our lead Bama tuning specialist, please let me know! I appreciate your feedback on our Customer Service though, I'm glad that we were always able to help you with your questions and concerns.

-Dan

Thamac15

It'll take a 2015 mustang gt! Lol just playing.

I had communication issues with AM getting back to me when they said they would. I always had to follow up and call them a second and third time to get the information I needed.

It's not that AM was so horrible they don't earn my business, because i still buy parts from you guys. Hell, I just spent $1k on suspension parts from you guys because AM was the only one with them in stock. It's that I always get the parts over a week after purchase (first world problems). Other vendors I get within 2-3 days with standard free shipping. I ordered konis shocks struts, LCAs and relo brackets, panhard bar from AM three days before I ordered my springs from LMR and my springs arrived two days later. My parts from AM arrived a week after that.

wheelman

I get most of my AM parts in 1 - 2 days and their c/s has been top notch in my exerience.

AMChrisRose

Arizona is a hike from our warehouse in PA, so I'm sorry that it's been a 4-5 business day thing. We ship all of our parts same-day if ordered before 5PM EST. It sounds like a weekend fell in there somewhere and that pushed things out further. We do offer expedited shipping options and I'll gladly hook you up with free expedited on your next order to make up for the delay on your last order (just keep in mind that it was out of our control). Our free standard shipping is always going to be about 4-5 business days before it gets to AZ. We can 3-day it for you on your next order on me!

As for not getting back to you, that's completely unacceptable. If you shoot me over an email to chris[dot]rose[at]americanmuscle[dot]com with your most recent order number, I'll pull any emails or phone calls to us and find out who dropped the ball on you.

I'm not happy with you coming to us "because we were the only ones that had it in stock". My goal is to earn your first choice! What do we need to do? Let me know!

figit

Hey guys, I had no idea a few pages worth of posts went by in the past few days. Ok so the latest update, as I mentioned back on the 6th I reached out to BAMA with the poor results. Don C. (not to be confused with Dan) asked me some info regarding the dyno and we basically netted out at a possible issue with the dyno. Not an awesome outcome, I was really hoping he'd say he noticed something in the last tune and/or my logs that would explain it but at least I'll be back on the dyno very soon. If my numbers are low across all of the tunes then clearly it's an issue with the dyno or my car. He also sent me an updated tune. He sent it very quickly btw and was ultra prompt with his email responses. I also got a call from AM which was great, typical AM service IMO. My past experiences with AM have always been great.

I'm set for some dyno time next friday at PSI Proformance and I also grabbed MPTs 93 tune just to mix it up. If it wasn't $75 I wouldn't have, but at that price I felt it's worth at least trying out. I ordered it on Monday with an estimated email delivery of tomorrow. Steve at PSI is aware of the tune spread we'll be covering so it should be fun.

Shane & Dan @ AM, thanks for jumping all over the thread. My experience with you guys has always been great. Back when all this started I would have been all over a refund and would have re-routed the money to a custom on-site tune but at this point it would be a PITA because I've already picked up the lund tune from Evo, MPTs 93 tune, and have dyno time slotted for next Friday. The hardware portion of the purchase was never a point of contention, I love the intake and view the X3 as a necessary tool regardless. I was not happy with having had multiple attempts to get the tune right and feeling like I was stuck with a knocking tune (which BAMA confirmed) unless I either removed the JLT CAI and tuned back to stock, or decided to continue to try to get it right with BAMA. In the case of going back to stock, I'm out the cost of the intake/tune with no refund support. In the case of continuing to de-bug with BAMA, then I felt like I'm punishing my new car when it should have been right the first or second time.

2011 Kona Blue

Dan, Can I be real honest here? You don't need to apologize at all bro. You and AM are first class and no one is more active than you Dan on these forums. Not taking anything away from Steeda because they also stay active but know one more active than AM and you Dan. You have always been crazy crazy helpful and bend over backwards. You have a few on here who get butt hurt and try to get the troops all wound up. Then , they want to get cheep shots and talk smack at AM and you because you missed one thread out of thousands of other threads you are on and answering too.

Of course It would be too much for one of them to private I.M. you and ask for your help and participation in this thread. They would rather talk smack about AM. Dan, just tell the haters to eat your backside because no company pays closer attention to the mustang forums than AM and Dan. I had the pleasure of meeting Dan at this years AM car show and he was just as awesome in person as he is over the internet.

We are actually very fortunate to have such persons like Dan and Shane on here helping resolve issues and concerns. I don't believe for a minutes thought , AM would leave a customer out to dry.

This is not the only mustang forum site that tried to talk smack about AM and some of us had too set that foolish man straight with the help of Dan and his mad investigative skills. Lol

FromZto5

Yep. Glad to see they're at least responding to the op now. Better late than never.

Sounds like they explained in a few posts above that they missed this thread. Hopefully the op can work it out with them.

FromZto5

I understand your point, but not all customers have had the same golden experience as you. Each customer that has interacted with AM is entitled to how they "think" AM has performed. It doesn't necessarily mean they're "haters". It's up to AM and them to resolve it. I'm sure there are a few customers on this forum who have had so-so to not so good experiences with AM.

Additionally, your statement of "no company pays closer attention to the mustang forums than AM and Dan", is your opinion, and sadly I disagree. As I stated before, I'm glad your experience with them has been great. But there are a handful of vendors on this forum and out there, that have shown and proven customer dedication on par, if not better than AM. No need to go into that detail in here. I'd be glad to pm you my personal experiences. Might I also add that responding to threads is only one aspect that vendors on here can show how responsive they are.

Having said that, I am happy for the OP that AM has now chimed in and provides some input.

We carry on.

woodzusa

I can not stress how impressed I am with AM. I was kidding (halfway) about getting some side scoops for a demo. PM'ed Dan and sure enough he is sending them out painted. I truly am blown away
I stated earlier that I ran a bama tune on the V6 and now on my GT and it along with AM have been good to me. When I sent them requests for new tunes when parts were added, the tunes would be there waiting on me in less than 24 hours.
Dan, I was tossing around the idea of buying some side splitters and racing stripes. The debate is over. I'm headed to your site now to get them.
Thanks again for the product. I'm truly at a loss for words that you and your company would be that generous.

2011 Kona Blue

I fully acknowledged another vendor in my statement and sure other venders are active on the forums. No vender is more active on this forum than AM, Dan or Shane. That's a fact. I have been on this forum for three years and AM is on this forum like white on rice. He is all over it, all the time. If the OP has issue with AM then go take it up with AM or I M Dan privately too see if the problem can be resolved. Great to bring it to forum members attention but then it turns into talking garbage.

Nobody spends more time trying than Dan or Shane to resolve issues or concerns for its many customers all while kissing rude forum members nuts on here to make people happy. Dan and Shane are awesome and work their hardest to take care of us the customers. For Pete sake, there not the owners of the company to my knowledge and don't make the rules.

How about we say thank you to Dan and Shane for being on top of things 99.8% of the time and not focus on the negative. Thank god I'm not in the customer service business because I would be fired for I would tell some of you to take a long drive off a short pier.

AMDanBailer

I'm glad to hear you've been in contact with Don directly. I'm confident that he'll be able to get you squared away. I wish there was something he would have found with your tune as well so that we could get to the bottom of this. There's a chance that something could be wrong with the Dyno or something along those lines but the only way to test that is to strap it down to a different dyno or to try a different tune on the same Dyno.

Let us know how you make out next Friday. I think the latest revision that Don sent you should be much better. However, if it's not we'll continue to work on it for you and we will get it right! I understand that you have a lot of money invested into this tuner now that you have multiple different tunes so returning the device is kind out of the picture. However, I'm going to refund you the full amount of the device and let you keep the Tuner! I hope this helps you understand that you're a very valued customer and we'll do whatever it takes to make sure you're in good hands.

Please shoot me a PM with your order number and I'll issue you the credit!

-Dan

LivinTheStangLife

I'm planning on buying a tuner, cai, and exhaust for my mach 1 when it's a little closer to spring and I have the money rounded up and I wont lie this thread was starting to get ne turned away from AMs bama tunes when I first read this thread and starting thinking about the fact I was gonna have to start looking around for different companies to get a tune from. I have bought from AM before but nothing major like a tuner, mostly gaskets and exhaust so ive never had issues with them before but once I read this thread it wasnt looking to good. I wasnt taking it all to heart at first because I know people tend to get upset whens things don't work out right for them the first time. But then it seemed to be post after post about not liking bama tunes. BUT after seeing dan and shane step in and take care of everything I'll definitely be looking at AM for my tuner!