Originally Posted by AMDanBailer

I'm sorry to hear that you weren't impressed with your Bama tune. This isn't feedback that I'm used to hearing! We've had great results from our tunes and I have personally had great results. We send out thousands of tunes and build them all from the ground up for your PCM code and your mods. They're not just "canned" tunes, they're built custom by our team, so every once in a while it's possible we mess one up! We'll definitely get it straightened out for you, though!

Are you still running the Bama tune? If so, please shoot me a PM with your order number included and I'll have our head tuning specialist reach out to you directly. I don't want your experience with Bama to leave a sour taste in your mouth. So, if you're still running the Bama tune I'll make sure your tune is adjusted and you're taken care of. If you're no longer running the tune and haven't received a refund, I'll make sure that is squared away also.

I look forward to speaking with you! Also, I understand you just tied the knot and went on your honeymoon. Congratulations, that is incredible! I hope you had a wonderful time and I wish you and your husband all the best.

Shoot me a PM with your shipping address, I'd like to send over a little wedding gift from AmericanMuscle!

-Dan

Originally Posted by TheDivaDanielle

No longer using Bama tunes, unfortunately. Wife would LOVE a wind deflector for our convertible though. Think about it /wink

Originally Posted by El Coyote GT/CS

Man, this thread has been hijacked again by these frivolous posts...grrrr
Oh look, I just hit 100 posts!

Originally Posted by CVH

BAMA or Dan has yet to respond to me.

Originally Posted by marty21mar

I use bama and has been good but every now and then it feels like my brakes are engaging and jerks my car to the right. I have to pull over turn off car and then it stops. It's very odd and only happen when I tuned my car.

Originally Posted by AMShaneLesky

CVH,

Sorry to hear about your troubles and disappointment! What mods was your previous tune built for and what new mods have you added for the revised tune?

Has the Bama Team taken care of this for you since your troubles? If not, please let me know. I'll have the lead Bama calibrator work with you to resolve any efficiencies you're experiencing!

Just send me your First/Last name and shipping address. We'll be able to get this situation in no time!

Shane

FromZto5,

I do apologize for our absence in this thread. However, I promise you if any one of us was aware it was in existence, we would have absolutely been here to help! Customer Service is our #1 priority no matter what the situation is. Unfortunately, we truly dropped the ball by not finding the thread until it's weeks old. On a normal basis, I prefer to find threads of this caliber (or any caliber) within the first 3 hours, not weeks.

This was still our fault for not being available when in need. Now that we're aware and present, I see no reason to fix what we still can and move forward in a positive direction. Which, I feel we are and will continue to do!

If there's anything I can assist you with personally. Please let me know. I truly want to clear the air between us!

Shane

Originally Posted by CVH

I am still waiting for a response. I've called, I've pMd you more than a handful of times. Left all my info, concerns, issues, as requested. Week after week goes by. I would like a full refund as well. I am completely disappointed with BAMA and have wasted far too much time and effort. PLEASE CONTACT Me BACK!!!

Originally Posted by jp1seattle

Don't the Bama tuners come with 3 FREE custom tunes?

How do you refund free?

Originally Posted by CVH

I paid for my faulty tuner and the tunes for life package.

Originally Posted by CVH

I paid for my faulty tuner and the tunes for life package.

Originally Posted by 2011 Kona Blue

Last time I checked bama and AM don't manufacture hand held performance tuners. They use the same performance tuner devices as we all use, Sct, Diablo. That's not Bama fault the tuner doesn't work.

Originally Posted by 2011 Kona Blue

Last time I checked bama and AM don't manufacture hand held performance tuners. They use the same performance tuner devices as we all use, Sct, Diablo. That's not Bama fault the tuner doesn't work.

Originally Posted by CVH

Thanks. I purchased the tuner through AM. They are responsible for the product purchased. I have contacted SCT and have troubleshooted the tuner. I would like for it to be replaced or refunded.
I love when you guys say just call them. I would have never tried that.
I would never just box up my 500 dollar tuner and just send it to them without confirmation or a return label.

Originally Posted by CVH

Thanks. I purchased the tuner through AM. They are responsible for the product purchased. I have contacted SCT and have troubleshooted the tuner. I would like for it to be replaced or refunded.
I love when you guys say just call them. I would have never tried that.
I would never just box up my 500 dollar tuner and just send it to them without confirmation or a return label.

Originally Posted by 2011 Kona Blue

If your hand held tuner is not working then yes AM would be responsible to send you a device that works correctly but they are not SCT and the manufacture. If the device is faulty then that's the fault of Sct not AM. That faulty hand held tuner would of come faulty the same had that faulty tuner ship to MPT or Steeda instead of AM. AM doesn't manufacture and produce its very own AM performance tuner.

I'm confident if you speak with AM they will gladly exchange your faulty tuner with a proper working hand held tuner or just have a refund for the whole tuner and go with another tunning company. Try MPT or Steeda then.