BAMA round 2 = Fail
1/1/14, 08:18 PM
#61
I Have No Life
From what I've seen, they're quick to respond to praises and other discussions, but when it comes to criticism and feedback and caring for customers, they always seem to fade away. Like I said, they're a big name company, but I'm not impressed with their (lack of) customer service. Other vendors on here, are much more worthy.
I agree... But what I'm asking for is consistency. What I mean is, these AM reps are so quick to respond to threads whenever there is either a question posted by someone to the tune of "I'm looking for a part X that does this... What should I get?". Suddenly there's a response almost immediately of something like "oh go with this brand... And by the way, AM sells it". A similar response from AM is garnered when someone posts a thread that says "AM did so well... Kudos to AM they're the best." The AM reps suddenly respond on this thread stating "awwww thanks np problem at all! Let us know how you are liking our product." HOWEVER, when the thread is something about an ISSUE with AM, they are suddenly mute. You see what's wrong with the picture here? My point is this, if they're truly present on this forum and really want to contribute to their customers for feedback, then BE CONSISTENT. Don't just speak up when you want to make a sale or when folks speak highly of you. Strive to be a company that listens and caters to customers by being EQUALLY quick to respond when people need you. That's why I have an issue with them. Or, another option would be to be equally non responsive to threads that also praise them.... But you watch, they will continue have a big mouth on praise and sale threads, but silent on threads like these (I don't think they responded yet have they???? Lol) Exactly.
Nice one.
1/2/14, 11:17 AM
#62
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I got the lund tune today and it feels really strong. Going to try and book a time on the dyno asap. I've got a set of adjustable camber plates on the way so I'm going to wait until they are in. My plan is to have them installed while getting a few pulls in. I can't wait to see the results, I'm pretty stoked.
On a side note, yeah not a peep from AM/BAMA.
On a side note, yeah not a peep from AM/BAMA.
1/2/14, 01:31 PM
#63
I Have No Life
I got the lund tune today and it feels really strong. Going to try and book a time on the dyno asap. I've got a set of adjustable camber plates on the way so I'm going to wait until they are in. My plan is to have them installed while getting a few pulls in. I can't wait to see the results, I'm pretty stoked.
On a side note, yeah not a peep from AM/BAMA.
On a side note, yeah not a peep from AM/BAMA.
But very happy for you OP, that you got a diff't tune and BETTER responsiveness (pun intended both from the tune itself and the vendor...
)
1/2/14, 02:17 PM
#64
Roush Forum Stalker
1/3/14, 07:49 AM
#65
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I agree... But what I'm asking for is consistency.
What I mean is, these AM reps are so quick to respond to threads whenever there is either a question posted by someone to the tune of "I'm looking for a part X that does this... What should I get?". Suddenly there's a response almost immediately of something like "oh go with this brand... And by the way, AM sells it". A similar response from AM is garnered when someone posts a thread that says "AM did so well... Kudos to AM they're the best." The AM reps suddenly respond on this thread stating "awwww thanks np problem at all! Let us know how you are liking our product."
HOWEVER, when the thread is something about an ISSUE with AM, they are suddenly mute. You see what's wrong with the picture here?
My point is this, if they're truly present on this forum and really want to contribute to their customers for feedback, then BE CONSISTENT. Don't just speak up when you want to make a sale or when folks speak highly of you. Strive to be a company that listens and caters to customers by being EQUALLY quick to respond when people need you.
That's why I have an issue with them.
Or, another option would be to be equally non responsive to threads that also praise them.... But you watch, they will continue have a big mouth on praise and sale threads, but silent on threads like these (I don't think they responded yet have they???? Lol)
Exactly.
What I mean is, these AM reps are so quick to respond to threads whenever there is either a question posted by someone to the tune of "I'm looking for a part X that does this... What should I get?". Suddenly there's a response almost immediately of something like "oh go with this brand... And by the way, AM sells it". A similar response from AM is garnered when someone posts a thread that says "AM did so well... Kudos to AM they're the best." The AM reps suddenly respond on this thread stating "awwww thanks np problem at all! Let us know how you are liking our product."
HOWEVER, when the thread is something about an ISSUE with AM, they are suddenly mute. You see what's wrong with the picture here?
My point is this, if they're truly present on this forum and really want to contribute to their customers for feedback, then BE CONSISTENT. Don't just speak up when you want to make a sale or when folks speak highly of you. Strive to be a company that listens and caters to customers by being EQUALLY quick to respond when people need you.
That's why I have an issue with them.
Or, another option would be to be equally non responsive to threads that also praise them.... But you watch, they will continue have a big mouth on praise and sale threads, but silent on threads like these (I don't think they responded yet have they???? Lol)
Exactly.
Last edited by KC Henry; 1/3/14 at 08:07 AM.
1/3/14, 01:47 PM
#67
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I'm not an AM fanboy but I've ordered a lot of stuff from them over the years, including tunes, with not a single problem. I always felt that the AM forum reps go out of their way to resolve problems - unlike what several forum members have stated in this thread. I did a quick search for AMShane and it appears he hasn't posted anywhere in this forum since December 27th - maybe he's on vacation.
For the most part i agree with post #36 except that in some cases posting problems to the forum can be helpful - at least to anyone having a similar problem.
Based on my experience with AM, I would not hesitate to order from them again.
For the most part i agree with post #36 except that in some cases posting problems to the forum can be helpful - at least to anyone having a similar problem.
Based on my experience with AM, I would not hesitate to order from them again.
1/3/14, 02:08 PM
#68
I'm not an AM fanboy but I've ordered a lot of stuff from them over the years, including tunes, with not a single problem. I always felt that the AM forum reps go out of their way to resolve problems - unlike what several forum members have stated in this thread. I did a quick search for AMShane and it appears he hasn't posted anywhere in this forum since December 27th - maybe he's on vacation.
For the most part i agree with post #36 except that in some cases posting problems to the forum can be helpful - at least to anyone having a similar problem.
Based on my experience with AM, I would not hesitate to order from them again.
For the most part i agree with post #36 except that in some cases posting problems to the forum can be helpful - at least to anyone having a similar problem.
Based on my experience with AM, I would not hesitate to order from them again.
1/3/14, 02:10 PM
#69
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That said, I've ordered many parts from AM and have NEVER had an issue. Actually 95% of my sig came from them. This was part of the reason why I chose BAMA, my expectations were high and I was confident they'd deliver since they've become an AM exclusive brand/service. I later learned that they aren't the same people... Different numbers and zero cross-talk. You can't call AM and speak to a human about a BAMA tune, you are transferred to another place with totally different hours. I have no idea where BAMA actually is, don't care, but the experience I've had with AM certainly didn't carry over to BAMA. AM should whip BAMA's customer service into shape.
I'm very disappointed with my experience and won't be purchasing anything from AM in the future because of it.
1/3/14, 07:00 PM
#70
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I got the lund tune today and it feels really strong. Going to try and book a time on the dyno asap. I've got a set of adjustable camber plates on the way so I'm going to wait until they are in. My plan is to have them installed while getting a few pulls in. I can't wait to see the results, I'm pretty stoked.
On a side note, yeah not a peep from AM/BAMA.
On a side note, yeah not a peep from AM/BAMA.
1/4/14, 09:12 AM
#71
Mach 1 Member
I'm not an AM fanboy but I've ordered a lot of stuff from them over the years, including tunes, with not a single problem. I always felt that the AM forum reps go out of their way to resolve problems - unlike what several forum members have stated in this thread. I did a quick search for AMShane and it appears he hasn't posted anywhere in this forum since December 27th - maybe he's on vacation. For the most part i agree with post #36 except that in some cases posting problems to the forum can be helpful - at least to anyone having a similar problem. Based on my experience with AM, I would not hesitate to order from them again.
1/4/14, 10:49 AM
#72
I Have No Life
1/4/14, 01:03 PM
#73
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lol then Steeda jumps on here to try to get a sale.
I'll say this. I tried steeda, I tried AM. not impressed with either. Steeda flat out refunded me after a single revision instead of you know, trying to dial in my tune.
AM did datalog and stuff, and the tunes are *okay* at best.
I'll say this. I tried steeda, I tried AM. not impressed with either. Steeda flat out refunded me after a single revision instead of you know, trying to dial in my tune.
AM did datalog and stuff, and the tunes are *okay* at best.
1/4/14, 01:51 PM
#74
I Have No Life
lol then Steeda jumps on here to try to get a sale. I'll say this. I tried steeda, I tried AM. not impressed with either. Steeda flat out refunded me after a single revision instead of you know, trying to dial in my tune. AM did datalog and stuff, and the tunes are *okay* at best.
Ps welcome back from honeymoon
1/4/14, 06:21 PM
#76
lol then Steeda jumps on here to try to get a sale.
I'll say this. I tried steeda, I tried AM. not impressed with either. Steeda flat out refunded me after a single revision instead of you know, trying to dial in my tune.
AM did datalog and stuff, and the tunes are *okay* at best.
I'll say this. I tried steeda, I tried AM. not impressed with either. Steeda flat out refunded me after a single revision instead of you know, trying to dial in my tune.
AM did datalog and stuff, and the tunes are *okay* at best.
1/4/14, 06:51 PM
#77
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Hey guys, i loaded up my tune for MPT and finally pulled the trigger and the heck for the warranty.. I had my old 05 before and i tried the bama tunes they are OK tunes and 3 months later i tried my first MPT tune and there is a big difference, i mean biggg that i never went back to my bama tunes but i have to trade in my old 05 and got me my new 13 3.7.. I was gonna wait till i get 38,000 miles but needless to say i cant wait that long. So i got myself a tune from MPT again since i got good experience with them. Literally just put them on 20 mins. Ago and went for a drive and woooww i feel in love again.. MPT for me is the best tunes compared to BAMA but if youre going for CS and peace of mind go for BAMA since theyle help you out with any concerns.
1/4/14, 06:54 PM
#78
Hey guys, i loaded up my tune for MPT and finally pulled the trigger and the heck for the warranty.. I had my old 05 before and i tried the bama tunes they are OK tunes and 3 months later i tried my first MPT tune and there is a big difference, i mean biggg that i never went back to my bama tunes but i have to trade in my old 05 and got me my new 13 3.7.. I was gonna wait till i get 38,000 miles but needless to say i cant wait that long. So i got myself a tune from MPT again since i got good experience with them. Literally just put them on 20 mins. Ago and went for a drive and woooww i feel in love again.. MPT for me is the best tunes compared to BAMA but if youre going for CS and peace of mind go for BAMA since theyle help you out with any concerns.
1/4/14, 07:07 PM
#79
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yeah i saw your numbers, great job bro.. I have a question, is your MPT tune makes your car wiggle in the back when you accelerate from a dead stop? I know its funny term but mine does after i put the tune and its freakin aggressive that i actually said to my self HOLY SNITZEL... It didnt do that to my 05 before..
1/4/14, 07:15 PM
#80
yeah i saw your numbers, great job bro.. I have a question, is your MPT tune makes your car wiggle in the back when you accelerate from a dead stop? I know its funny term but mine does after i put the tune and its freakin aggressive that i actually said to my self HOLY SNITZEL... It didnt do that to my 05 before..