Vibration Issues At Highway Speeds
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Well I just talked with Ford and they told me to call the dealer in tullahoma and they agreed to work on the problem since I refuse to let the dealer in Murfreesboro butcher my car any more.
I drop it off Monday for what the dealer says will be a long while. They want to come up with their own diagnosis.
I drop it off Monday for what the dealer says will be a long while. They want to come up with their own diagnosis.
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It's really no surprise to me it's taking this long. You guys might as well get used to it. That's just the way it is normally from my experience. If you are approved for a new rear end, expect at least 5-10 more days while parts are on order and then the guy that does the work on those gets time. Normally unless the dealership is huge there is only one or two guys that do certain work and he may have 5 projects going all at once and they only have so many lifts etc. Good luck guys.
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It's really no surprise to me it's taking this long. You guys might as well get used to it. That's just the way it is normally from my experience. If you are approved for a new rear end, expect at least 5-10 more days while parts are on order and then the guy that does the work on those gets time. Normally unless the dealership is huge there is only one or two guys that do certain work and he may have 5 projects going all at once and they only have so many lifts etc. Good luck guys.
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From: West Tennessee
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From my understanding yes and yes. they talked with the field engineer and I am hoping he comes to see it while the repairs are going on but they want to make sure they said. I guess I should have gotten another car for a daily driver. I lvoe my Mustangs all of them but come on..........
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From: Dearborn, MI
Could have? Past tense? Reopened? Why would it have been closed?
There is a fundamental communication problem here. The service person that called me told me it was their responsibility to make sure the dealership was doing everything they were supposed to. There was nothing said about anything else.
Deysha, when information is uncovered after asking rather than volunteered, it gives the impression that things are being withheld. I am not accusing you or the customer service rep of that, but in the absence of information, people will draw their own conclusions.
So. Please help me understand the full capabilities of the service rep. Because neither of you have volunteered this information to this point. Additionally, what can the rep specifically help me with in regards to Hotline?
Escalation is clearly a tool. A tool that you have encouraged me to use now for the 2nd time. But neither you nor the CSR explained to me what the tool does. I need to know what the tool does in order to properly use it.
There is a fundamental communication problem here. The service person that called me told me it was their responsibility to make sure the dealership was doing everything they were supposed to. There was nothing said about anything else.
Deysha, when information is uncovered after asking rather than volunteered, it gives the impression that things are being withheld. I am not accusing you or the customer service rep of that, but in the absence of information, people will draw their own conclusions.
So. Please help me understand the full capabilities of the service rep. Because neither of you have volunteered this information to this point. Additionally, what can the rep specifically help me with in regards to Hotline?
Escalation is clearly a tool. A tool that you have encouraged me to use now for the 2nd time. But neither you nor the CSR explained to me what the tool does. I need to know what the tool does in order to properly use it.
Deysha
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From: West Tennessee
I just got off the phone with Leon. What I said to the lady I spoke with last week was basically that if the only thing she could do was tell me the dealership was doing everything they could and that it would be okay, then she wasn't really helping me. I understand that it could loosely mean for me to have her close the case. I will give her the benefit of the doubt on that one.
According to Leon, Hotline is not the issue. Evidently, the last Hotline transaction on my VIN was from February 26th. The tech stated to Leon by phone that he tried a couple of times but had an error in transmission to Hotline, so he moved on to something else.
So essentially my vehicle has been at the dealership for this entire week with nothing being done to it. I am trying to wrap my mind around that one. Leon said he asked the dealership to move on it.
Is this problem systemic? Or just coincidence that Kelty is having the exact same problem?
According to Leon, Hotline is not the issue. Evidently, the last Hotline transaction on my VIN was from February 26th. The tech stated to Leon by phone that he tried a couple of times but had an error in transmission to Hotline, so he moved on to something else.
So essentially my vehicle has been at the dealership for this entire week with nothing being done to it. I am trying to wrap my mind around that one. Leon said he asked the dealership to move on it.
Is this problem systemic? Or just coincidence that Kelty is having the exact same problem?
Last edited by farsidejunky; Mar 5, 2015 at 01:43 PM.
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I was told by the leons area manager (I guess that's his title his name is Tommy and his number is out of florida) he kept telling me the dealer was not updating the case and he was going to send an engineer down to look at my car. After hearing all this I think I may have been a bit hasty to say it was all the dealer not doing anything it sounds more like ford is sitting on their hands and much as the dealer.
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From: West Tennessee
Deysha:
Pretty please. With sugar on top. What does the tool do exactly? What are the true capabilities of escalation?
You are still not being entirely forthcoming with information. Why?
Pretty please. With sugar on top. What does the tool do exactly? What are the true capabilities of escalation?
You are still not being entirely forthcoming with information. Why?
Last edited by farsidejunky; Mar 5, 2015 at 01:17 PM.
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Deysha
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And yes I have left voice-mails for Tommy since our contact on the 6th and guess what HE NEVER CALLS BACK!!!!!
Last edited by Scothew; Mar 6, 2015 at 07:21 AM.
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On the 94-04 GTs they had a vibration dampener on the rear end. A big hunk of metal that weighed about 10Lb tied to the nose. What do you want to be that is the main issue Ford decided to save a couple dollars by not putting them on and now we get the NVH issues.
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From: So Cal
There are two of them on these cars, one on each side of the axle housing.
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I just found another thread with a few people having the exact same issue
http://www.moddedmustangs.com/forums...-question.html
http://www.moddedmustangs.com/forums...-question.html