dean_acheson

What do you think of CO now that it is there in person?

MustangFanatic

Latest update from FCS, my Boss is sitting at the rail yard in Winston Salem NC awaiting truck transport to the dealer. I should just drive to Winston and pick up my car myself!

Stinger1982

The teamsters union would have a slight issue with that LOL.

I went to AAI where I was presented my car, but I couldnt take it home with me It had to go by union driven truck to my local dealer (10 miles from AAI)

cloud9

Awesome congrats!!!!!!

cloud9

And of course such inefficiency had nothing to do with the bankruptcy (near in Ford's case) of the Big Three

Stinger1982

of course not! And to insinuate otherwise means your a right wing nut job who thinks all jobs shoudl be outsourced to china and you hate America!

LOL!!!!!!!

5 DOT 0

It won't be long now.

StillIntense

Steve, that's great! Mine is on the way now as well. In fact I suspect that it may get here about the same time as your's arrives....

phytrpilot

Mark, what did Ford do to fix your situation?
Charlie

StillIntense

Charlie,
This is not confirmed, but when FCS got ahold of folks at the plant and they figured out the situation, the car was immediately loaded on a truck and shipped. This occurred yesterday; its confirmed shipped but I'm just waiting on confirmation on the shipping method. I think that it may be in Charleston, SC in a few days.
Mark

Dig-It Racing

What am I doing wrong then?

I called FCS yesterday and spoke with a representative. We had a polite conversation where she told me the status of my Boss was updated that day (Boss went from ramp 51 to 5P). The phone call concluded with her kicking it up the chain and to expect a phone call by this Friday with an update.

A second representative called today and confirmed the status that I was given yesterday. I have a new ETA of April 11th!!! WTF!!!

The car was built three weeks ago (Feb 23) and has an ETA of four weeks from now!

phytrpilot

Congrats, Mark! You may get yours before my Mar 23rd delivery.

BossLS

I sent an email to FCS but did not receive anything back. I finally called yesterday and they called back today. She told me she would get back to me tomorrow. That's because people don't care. With technology being what it is she should be able to find out right away. I lose faith in humanity one person at a time. I know I need to rattle some cages a little but I just haven't until now.
On the August comment. Ford has invited the Boss 302 Registry to hold it's reunion at Corp Hqts in August and promised to make it special for the Boss 302 owners. I will voice my opinion on how Ford handles loyal customers. Now no smart remarks but I had a 63 Falcon for a daily driver once and have from a 1970 Boss to a 2011 F350. It probably won't make any difference but I'm going to give them a piece of my mind.
FCS asked my why I was buying the car in Florida because I live in Virginia. I told her because the Virginia dealers are a rip off wanting 30k over MSRP. I know Mark, you too are waiting but at least you are screaming at someone.

StillIntense

BossLS, I think that the best advice that I can give is to present your information to the FCS folks like an attorney would. Present the situation, tell them how many Ford Vehicles you have had, ask them pointed, direct questions and then tell them what you expect to be done (within reason). For example, when I first spoke with them I laid out the situation chronologically, told them that this is third new Ford I've purchased in three years, and that given the delays and lack of information, that I expect the car to be loaded on a truck and shipped within the next 48 hours. If they pushed back on the truck, I was prepared to ask them why my window sticker says Convoy then, instead of rail.
Its like preparing a case.....and I'm not a lawyer. Try not to get angry when speaking with them, they are the messengers and trying to help us. Furthermore, based on some solid information that I've received, I think that this issue is being elevated for all of us waiting on our cars.

Stinger1982

Mark didnt scream at anyone...... and his car is now on its way to him...........
Screaming and attitudes get you no where.

Your comments could mean something to Ford if they are presented in postive way rather then a "I'm gonna give you a god **** peice of my mind" attitude.

The volume of emails that FCS recieves is mind numbing. If its that important to you, calling was the better solution. making an assumption that FC or people dont care is just that an assumption.

Perhaps you may consider cutting them some slack, FCS didnt even know you had a problem till yesterday because you failed to sucessfully reach out to them and in the time that you waited to contact them you grew more and more upset. But who are you upset with? Its not FCS, they dont build the car, your upset with production/delivery. So being 10 ways of pissed off at FCS does no one (including yourself) any good.

Think about the raving looney you have seen at a customer service counter at a store somewhere, mother F'ing everyone etc. They never get the same treatment or as good a treatment as someone with a level head, a calm attitude and a little charm


Think of this if it were at your place of employement. Has anything ever not gone to plan there (of course it has). Do people get impatient/upset (sure they do) does yelling and screaming and having a pissy attitude ever make anyone more motivated to help you? (of course it doesn't)


Just food for thought.

2006mach1

That makes two of us. Mine was built on the Feb 23rd also and still sits at the plant as of this morning.

PACETTR

Some of you sound like spoiled children. HAVE SOME PATIENCE. Geez.

Big Vito

Yes Mother

PACETTR

I'm just blown away by some of the whining and crying by (presumably) grown men!















FWIW I hope everyone gets their cars ASAP. I don't even have a VIN yet.

cdynaco

worse...