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2012-2013 BOSS 302

Car is built! Awaiting shipment.

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Old 6/28/11, 09:59 AM
  #481  
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Originally Posted by Big Vito
Asking the same question?
I already knew I was asking the same question! I ask a question and don't get an answer, I ask again. After all, I am the one spending 43K. I know that Deysha is doing her best and I appreciate it so don't take this as being directed at her in any way. Ford seems to have no clue as to what 'Customer Service' means. If they were buying something from me, do you think they would let me get away with telling them 'I don't know'? Of course not. I am done. I am outa here. You all have fun making excuses for Ford.
Old 6/28/11, 10:00 AM
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Originally Posted by FordCustomerService
Nothing yet Mike... Sorry.

Deysha
You must have missed it but Mike's was delivered yesterday and I believe he picked it up after work. Since our cars were built on the same day I'm wondering why his was shipped and mine is still at ramp 51.
Old 6/28/11, 10:02 AM
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Originally Posted by Big Vito
Asking the same question?
Pink?
Old 6/28/11, 10:14 AM
  #484  
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Originally Posted by Traveler1949
I already knew I was asking the same question! I ask a question and don't get an answer, I ask again. After all, I am the one spending 43K. I know that Deysha is doing her best and I appreciate it so don't take this as being directed at her in any way. Ford seems to have no clue as to what 'Customer Service' means. If they were buying something from me, do you think they would let me get away with telling them 'I don't know'? Of course not. I am done. I am outa here. You all have fun making excuses for Ford.
The plant is asking the same question

Are you related to Mark?

Last edited by Big Vito; 6/28/11 at 10:16 AM.
Old 6/28/11, 11:33 AM
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Originally Posted by 06GT
How is everyone tracking their orders? Strictly through Deysha and FCS, or is there a way to do it ourselves online or something?

Thanks
There is no online access for tracking. You can use me, me, me, FCS, or your dealer.

Deysha
Old 6/28/11, 11:35 AM
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Originally Posted by FordCustomerService
There is no online access for tracking. You can use me, me, me, FCS, or your dealer.

Deysha
haha ok cool. I'll shoot you a PM next week to see if the car completed production on-schedule and if it's moved to shipment. Supposedly it was scheduled to be built this week.

I know how many requests you must get from all of us so I just wanted to know if there was a way to get the info without taxing you too much.

Thanks!
Old 6/28/11, 12:13 PM
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Originally Posted by 5 DOT 0
You must have missed it but Mike's was delivered yesterday and I believe he picked it up after work. Since our cars were built on the same day I'm wondering why his was shipped and mine is still at ramp 51.
Yeah, I missed his post, but my system was not showing delivered...
Originally Posted by 5 DOT 0
Congratulations!

Deysha, got any insight why his Boss has shipped and mine hasn't? They were build on the same day.

Thanks
It's on included in the "stop ship".

Deysha
Old 6/28/11, 12:45 PM
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Originally Posted by 06GT
haha ok cool. I'll shoot you a PM next week to see if the car completed production on-schedule and if it's moved to shipment. Supposedly it was scheduled to be built this week.

I know how many requests you must get from all of us so I just wanted to know if there was a way to get the info without taxing you too much.

Thanks!
It's no problem 06GT!

Deysha
Old 6/28/11, 12:50 PM
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Originally Posted by FordCustomerService
Hey Scott,

Looks like yours got loaded on a truck to ship today. Sounds like good news to me.

Deysha
Woo hoo !!!! Thanks Deysha !!!!

Old 6/28/11, 01:05 PM
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Hey Deysha,
Is mine on the top ship as well. My dealer told me last week that it was at 5P and should ship soon so can you enlighten me as to what, if anything, happening. You have been GREAT to us here and I think Ford should let you train others as to what customer service is. I know I have been getting upset but not with you but with the system you have to work with.

Again thanks for all your help

Bob
Old 6/28/11, 01:45 PM
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My rig is supposed to be in transit now, ETA still scheduled for Saturday. The lady at FCS could not give me a rail car number, so I don't know how to track my car.....
Old 6/28/11, 02:08 PM
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Originally Posted by dean_acheson
My rig is supposed to be in transit now, ETA still scheduled for Saturday. The lady at FCS could not give me a rail car number, so I don't know how to track my car.....
What was your build date?
Old 6/28/11, 04:26 PM
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Either the week of the 11th or the 18th.
Old 6/28/11, 04:43 PM
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Almost done !!!

The light bar has been installed and the front/rear facsias came into the dealership today. Now all I am waiting for is the facsia fog lights. After everything gets installed, I will post some pics.
Old 6/28/11, 04:45 PM
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Originally Posted by dean_acheson
Either the week of the 11th or the 18th.
Your update will state "In Transit" even sitting at ramp 51. Has yours moved to ramp 5P?

Last edited by 5 DOT 0; 6/28/11 at 04:46 PM.
Old 6/28/11, 05:27 PM
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Don't know. All I got was "in transit" and my ETA still being 7/2.
Old 6/29/11, 09:06 AM
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Originally Posted by Cobra 2997
Woo hoo !!!! Thanks Deysha !!!!

No prob! I can't wait until it gets there!!!
Old 6/29/11, 09:09 AM
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Originally Posted by engineguy
Hey Deysha,
Is mine on the top ship as well. My dealer told me last week that it was at 5P and should ship soon so can you enlighten me as to what, if anything, happening. You have been GREAT to us here and I think Ford should let you train others as to what customer service is. I know I have been getting upset but not with you but with the system you have to work with.

Again thanks for all your help

Bob
I know Bob, we all get upset with the system because we are not there to see the why, when, and where's! But there are people behind it to clarify things for me and help you all out. I checked on yours and it has not shipped yet. Thank you for your kind words!

Deysha
Old 6/29/11, 01:44 PM
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Today I was told that the ETA is moved to 7/19 and the updates had been done in 20 days, so he was going to 'prioritize' it. I do not have any idea what that means. Still no rail number showing.

Can you check this Deysha? Please? I have tried not to pester you, since I figure you have enough on your plate.
Old 6/29/11, 02:19 PM
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Dealer just mentioned my car is being built TODAY , but that the ETA pushed back to 7/18 from 7/11. No big deal.


Quick Reply: Car is built! Awaiting shipment.



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