Originally Posted by going for broke

Called DVD today and was told my car is now sitting on ramp 5 awaiting transport. Lady said it's the first movement since it was released from the plant on may 5th. Hopefully it will show at dealer in the next few days.

Originally Posted by RaceRed12

I am so sick and tired of Ford and the Ford dealer I am working with. I have waited 17 1/2 weeks for this **** car and nothing. It has been built for a month and is now somewhere in Minnesota waiting for a transport to Iowa. Two ETAs have come and gone and all the dealer can or will say is hopefully they receive it in a few days. Based upon past experience I can guarantee this car will not show up within three days. This is the worst major purchase experience I have been through. I think what really makes me mad is Ford could care less.

I have asked Deysha for a way to escalate my frustration up the chain of command within Ford and received no response. I have called FCS twice. The second time I was told I would receive a call in two days. Did I receive the call? NO

I have wanted a Mustang for twenty years. Like most of you I have researched them to death, dreamed about what my first mods would be, and was excited beyond belief the day I placed the order. Since then it has been one big disappointment. The excitement was gone long ago. I told my dealer I was very disatisfied with their lack of communication to me even when I asked for weekly updates. I also told them I was very unhappy with Ford. I was told Ford would not do anything to make me happy. It appears the dealer will not either. All in all I do no think anyone from Ford or the dealer really cares.

I am honestly on the fence now about buying this car when it comes in. Part of me wants to tell the dealer to stick it based upon principal. The other part of me says to grin and bear it. Honestly though I do not feel like parting with $40,000 hard earned dollars on a product built by a manufacturer that does not care no matter how long I have wanted it. I bet Dodge or Chevy would like my $40,000.

Ford you had a chance to earn a new customer but instead you have made me a new customer for your competition. But do I think you will care? NO

Originally Posted by SynisterGT

Don't hold your breath. Mine has been in transit according to Deysha since 5-16-11. Although I think the RR being flooded on the way to NOLA is what is delaying my car.

Originally Posted by STUKUP2112

Just got a message from Desha.


Hey Rick,

Thank you for the info. I was able to check on your order and it has been sent into the plant to build by Jun-02-2011. It shows an ETA of Jun-11-2011 which is subject to change. It also received a VIN: 1ZVBP8FF6C5229267. Have a great day!

Deysha
__________________
Ford Customer Service Division

p: 800.392.FORD

t: @FordCustService; @Ford

f: facebook.com/Ford

Originally Posted by 2012GrabbGT

Hang in there RaceRed12. I know it's easier said than done. I'm living the wait too. I ordered mine based on the so called 6 to 8 weeks. (Just before my vehicle inspection went out). I don't feel like dumping $1000 on getting the rack & pinion replaced on my 2000 V6 mustang when i have a 2012 Mustang GT on the way. (lucky i have a company truck) My order was put in just less than 2 weeks after your order and just made it to Ramp 51 this past sunday. The waiting game continues... So, try to not work yourself up too much about the wait (Yes, i know it sucks). It will get to you and you'll be feeling good then.

Originally Posted by DCS

Ordered 3/21, built 5/5, delivered to dealer 5/23. It's in the shop getting stuff put on, I'll get to drive it in a day or two, hopefully!

2012 Kona Blue GT Premium 401A Convertible, 6R80, electronics package, comfort package, HID, rear camera, backup sensors, polished aluminum wheels, CS front fascia and foglamps, rear diffuser, decklid panel, and bright billet grille.

Originally Posted by SynisterGT

Don't hold your breath. Mine has been in transit according to Deysha since 5-16-11. Although I think the RR being flooded on the way to NOLA is what is delaying my car.

Originally Posted by RaceRed12

I am so sick and tired of Ford and the Ford dealer I am working with. I have waited 17 1/2 weeks for this **** car and nothing. It has been built for a month and is now somewhere in Minnesota waiting for a transport to Iowa. Two ETAs have come and gone and all the dealer can or will say is hopefully they receive it in a few days. Based upon past experience I can guarantee this car will not show up within three days. This is the worst major purchase experience I have been through. I think what really makes me mad is Ford could care less.

I have asked Deysha for a way to escalate my frustration up the chain of command within Ford and received no response. I have called FCS twice. The second time I was told I would receive a call in two days. Did I receive the call? NO

I have wanted a Mustang for twenty years. Like most of you I have researched them to death, dreamed about what my first mods would be, and was excited beyond belief the day I placed the order. Since then it has been one big disappointment. The excitement was gone long ago. I told my dealer I was very disatisfied with their lack of communication to me even when I asked for weekly updates. I also told them I was very unhappy with Ford. I was told Ford would not do anything to make me happy. It appears the dealer will not either. All in all I do no think anyone from Ford or the dealer really cares.

I am honestly on the fence now about buying this car when it comes in. Part of me wants to tell the dealer to stick it based upon principal. The other part of me says to grin and bear it. Honestly though I do not feel like parting with $40,000 hard earned dollars on a product built by a manufacturer that does not care no matter how long I have wanted it. I bet Dodge or Chevy would like my $40,000.

Ford you had a chance to earn a new customer but instead you have made me a new customer for your competition. But do I think you will care? NO

Originally Posted by STUKUP2112

Just got a message from Desha.


Hey Rick,

Thank you for the info. I was able to check on your order and it has been sent into the plant to build by Jun-02-2011. It shows an ETA of Jun-11-2011 which is subject to change. It also received a VIN: 1ZVBP8FF6C5229267. Have a great day!

Deysha
__________________
Ford Customer Service Division

p: 800.392.FORD

t: @FordCustService; @Ford

f: facebook.com/Ford

Originally Posted by Cobra 2997

Woo Hoo !! Got my VIN, Build Date and ETA today from Deysha !!!


Hi Scott,

Great News!! I checked on your order today and it has scheduled to build by Jun-06-2011. It has an ETA of Jun-11-2011 which is subject to change. It also received a VIN: 1ZVBP8CU4C5229805. Have a great day!

Deysha __________________

Originally Posted by 2012GrabbGT

Thank you Deysha. It shows my car at ramp 51. Do you know if it is true what Restless2012 posted? That ramp 51 is where the cars that need additional work are sent.

Originally Posted by FordCustomerService

No 2012GrabbGT, this is only another ramp where the vehicles wait to be shipped off. And I triple checked that.

Deysha

Originally Posted by EvilPeppard

Ok, today is supposedly the day. The dealer told me yesterday that the local trucking company should be delivering our Stang to the dealership today. Our dealer already has our PDI scheduled for today, as long as it arrives before 3pm, otherwise he has it on the books for tomorrow (Friday, 5/27) morning. PDI will take about two hours.

They also said they would call us if and when the delivery truck arrived so we could come over and watch our car being unloaded. It is hard to believe, but we may actually get to set eyes on our car for the first time today! Man I hope we get to!

Originally Posted by jaybertx

Congrats!! The long wait is finally almost over!

What is involved in the PDI?

Originally Posted by FordCustomerService

Noooooo RaceRed12!!! I think you should call them later on today!!! (Hint, hint) Pleeeeease, just one more day! I truly do understand your frustration. Please just wait until today!!

Deysha

Originally Posted by 2012GrabbGT

Mine just made it to Ramp 51 on 5/22. (in transit) Do you know what Ramp your Mustang is on? I've heard that when it reaches Ramp 5 or few others mentioned that it will be on the way soon. From what i hear about Ramp 51, that sounds like some in between holding warehouse. I hope not. I am ready to get my ride out on the road. (14 1/2 week wait so far)

Originally Posted by DCS

Took delivery last night, leaving for a 1866 mile round trip to Galveston tomorrow!