Revised TSB for Lower Control Arm squeak
8/18/13, 05:11 PM
#121
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8/18/13, 05:59 PM
#122
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My 2012 has the noisy LCA problem. I took it to the dealer in June. They drove it less than 3 miles and said that they could not replicate the problem. I took it back this week and once again they could not replicate the problem. The mileage in and mileage out on the repair order were the same, leading me to believe that they did not drive the car. Maybe it's time to ask Deisha to escalate this.
8/19/13, 09:17 PM
#123
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My 2012 has the noisy LCA problem. I took it to the dealer in June. They drove it less than 3 miles and said that they could not replicate the problem. I took it back this week and once again they could not replicate the problem. The mileage in and mileage out on the repair order were the same, leading me to believe that they did not drive the car. Maybe it's time to ask Deisha to escalate this.
8/19/13, 09:53 PM
#124
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I agree - get Deysha involved and get this escalated... my local ford I do service with is way to busy, and there is a problem with that. I don't mind waiting, don't overbook. Take the time and take care of my car...
8/19/13, 10:05 PM
#125
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In this case they either don't feel like fixing the issue and lied or are so dumb that they didn't realize it needs to be driven a bit longer than 3 miles to hear it.
Either way, I wouldn't trust my car with them for even an oil change. Go somewhere else, even if its further.
Last edited by typesredline; 8/19/13 at 10:06 PM.
8/20/13, 04:39 AM
#126
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TSB 12-8-24 was installed for driver's side LCA on June 19. Problem returned late July. TSB 13-07-08 installed August 19. Service Department has been great. Hoping Ford has finally solved this problem!!!!
8/20/13, 05:03 AM
#127
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Took mine in last month and had TSB 12-8-24 done. After getting the car back the alignment was off, brought it back right away to have it re-aligned. Since then I have been having issues with steering. Turns take a longer turn of the wheel to complete and I find myself having to over-correct a lot. Its driving me crazy. Dealer says that everything is tightened and aligned correctly and won't do anything else. I escalated to Deysha (who is great by the way) but my regional customer service manager never talked to me directly (only the dealer) and doesn't seem to have any interest in doing so. I guess I am on my own now, and for the cherry on top my AC quit in it yesterday.
8/20/13, 05:29 AM
#128
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Deysha: Thanks for all of your continuing help for the Mustang community. My (2012) 5.0 does not have the dreaded suspension creak, but my wife's (2012) V6 pony Package has it very badly. Your post (specifically the post of 7/3/13 @ 8:58am) will help me convince a particularly LAZY dealership to fix the car...not just BS me as they usually try to do! Thanks.
Last edited by Music man in Pcola; 8/20/13 at 05:30 AM. Reason: mispelling
8/20/13, 06:11 AM
#129
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My service advisor called yesterday to let me know that all the parts for TSB 13-7-8 had arrived, so I dropped off the wife's stang this morning. It should be ready sometime tomorrow. 
Thanks again Deysha!
Now is probably a good time to drive my 2013 in this heat to see if it makes the same noises.
Thanks again Deysha!Now is probably a good time to drive my 2013 in this heat to see if it makes the same noises.
My 2012 has the noisy LCA problem. I took it to the dealer in June. They drove it less than 3 miles and said that they could not replicate the problem. I took it back this week and once again they could not replicate the problem. The mileage in and mileage out on the repair order were the same, leading me to believe that they did not drive the car. Maybe it's time to ask Deysha to escalate this.
Took mine in last month and had TSB 12-8-24 done. After getting the car back the alignment was off, brought it back right away to have it re-aligned. Since then I have been having issues with steering. Turns take a longer turn of the wheel to complete and I find myself having to over-correct a lot. Its driving me crazy. Dealer says that everything is tightened and aligned correctly and won't do anything else. I escalated to Deysha (who is great by the way) but my regional customer service manager never talked to me directly (only the dealer) and doesn't seem to have any interest in doing so. I guess I am on my own now, and for the cherry on top my AC quit in it yesterday.
Deysha: Thanks for all of your continuing help for the Mustang community. My (2012) 5.0 does not have the dreaded suspension creak, but my wife's (2012) V6 pony Package has it very badly. Your post (specifically the post of 7/3/13 @ 8:58am) will help me convince a particularly LAZY dealership to fix the car...not just BS me as they usually try to do! Thanks.
Deysha
8/20/13, 01:50 PM
#130
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Today on the way home from my volunteer work I found a speed bump near the dealer. The front end squeeked when going over it. I drove to the dealer and talked to the service manager and he rode with me as I drove over the speed bump. Noise confirmed, car goes back in tomorrow. Hopefully the problem will now be resolved. At least they have acknowledged that a problem exists.
8/20/13, 02:19 PM
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My wife's stang is going back on Thursday for a front-end alignment because the alignment was affected by performing the TSB. The steering wheel is now positioned slightly to the left when driving straight ahead. My shop is doing this on their own, as the TSB doesn't specify doing an alignment afterwards, when IMO it should, especially when replacing the arms on both sides.
8/20/13, 03:40 PM
#132
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My wife's stang is going back on Thursday for a front-end alignment because the alignment was affected by performing the TSB. The steering wheel is now positioned slightly to the left when driving straight ahead. My shop is doing this on their own, as the TSB doesn't specify doing an alignment afterwards, when IMO it should, especially when replacing the arms on both sides.
Last edited by wanted33; 8/20/13 at 03:42 PM.
8/31/13, 09:19 AM
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9/5/13, 04:44 PM
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And the creak has returned again 
This may be the straw that breaks this camels back. Having been a loyal owner of a string of Fords... 1979 Bronco -->1990 F150 -->1995 Bronco --> 1999 F250 Super Duty V10 --> 2000 F250 Super Duty 7.3 --> 2006 F150 FX4 Supercrew --> 2011 Mustang it's sort of sad when I think about looking at another manufacturer.
This may be the straw that breaks this camels back. Having been a loyal owner of a string of Fords... 1979 Bronco -->1990 F150 -->1995 Bronco --> 1999 F250 Super Duty V10 --> 2000 F250 Super Duty 7.3 --> 2006 F150 FX4 Supercrew --> 2011 Mustang it's sort of sad when I think about looking at another manufacturer.
Last edited by Patman; 9/5/13 at 04:45 PM.
9/5/13, 06:31 PM
#138
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And the creak has returned again
This may be the straw that breaks this camels back. Having been a loyal owner of a string of Fords... 1979 Bronco -->1990 F150 -->1995 Bronco --> 1999 F250 Super Duty V10 --> 2000 F250 Super Duty 7.3 --> 2006 F150 FX4 Supercrew --> 2011 Mustang it's sort of sad when I think about looking at another manufacturer.
This may be the straw that breaks this camels back. Having been a loyal owner of a string of Fords... 1979 Bronco -->1990 F150 -->1995 Bronco --> 1999 F250 Super Duty V10 --> 2000 F250 Super Duty 7.3 --> 2006 F150 FX4 Supercrew --> 2011 Mustang it's sort of sad when I think about looking at another manufacturer.
9/5/13, 06:49 PM
#139
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I'm disappointed, too. I had this latest TSB (# 13-7-8, with heat shields) installed first week in August. Dealer took two days (not really sure why - sheet lists 1.8 hours). Noise gone...temporarily. Creak/pop came back last week in August, louder than before, especially at low speeds, while turning the steering wheel. Brought car back to same dealer, asked them to torque everything down again, and re-lube again. Dealer took two days (again...not really sure why). Noise gone. Let's see...
9/5/13, 08:10 PM
#140
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I also got the fix finally in early August....I've been waiting a few weeks to post so I could be sure everything is kosher.
So far so good for me. No noises or creaks. The bad thing is that it really hasn't been too hot here since I got it fixed. I'll definitely be keeping an eye (or an ear) on it to see if it comes back. I'm hoping that the fix will stick for me.
My dealer only took a few hours to replace both sides and align the car. I was definitely pleased with the amount of time it took. I'll update if the problem comes back, but for now I'm feeling satisfied with things.
So far so good for me. No noises or creaks. The bad thing is that it really hasn't been too hot here since I got it fixed. I'll definitely be keeping an eye (or an ear) on it to see if it comes back. I'm hoping that the fix will stick for me.
My dealer only took a few hours to replace both sides and align the car. I was definitely pleased with the amount of time it took. I'll update if the problem comes back, but for now I'm feeling satisfied with things.