Total BS Story from Ford Customer Service
Bullitt Member
Joined: February 12, 2011
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From: Knoxville, TN
Member
Joined: January 16, 2011
Posts: 11
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From: Flowery Branch, Ga
Glenn is right this all goes away after you get your car. I went thru this last year waiting on the Gt500 from Feb to May. I was pissed for several months. Dealers aren't set upfor our kind of enthusiasum, and neither is Ford. They view this as units sold. To us this is emotional otherwise we wouldn't buy Boss 302s or anything like them. When my car finally got to Atlanta my car salesman called the rail head and got my car delivered on Sunday of the same week. I will forever be grateful to him to call in a favor. I look forward to hearing all of your comments and pics when your cars get here. Good Luck !
Mach 1 Member
Joined: January 8, 2011
Posts: 542
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From: CO
Besides, its not as bad as this situation:
http://www.autoblog.com/2011/03/24/r...-held-hostage/
http://www.autoblog.com/2011/03/24/r...-held-hostage/
A situation has developed between Allied trucking and automakers General Motors and Chrysler that has deteriorated to the point of hostage-taking. The Detroit News reports that GM has filed a lawsuit against the car-hauling company that alleges it's holding 1,700 of the automaker's valuable Chevy Silverado and Camaro models that should be on their way to dealers.
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Joined: October 9, 2004
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Once you drive home in it, the whole run around with the wait goes out the window.
I waited 4 months on a job 2 2010 GT... I was steaming pist- date after date after date...
Does it suck. Yes. Will you survive? Maybe. Can you speed the process up by calling Ford 12.81 times per hour. No.
Wait it out my man!
I waited 4 months on a job 2 2010 GT... I was steaming pist- date after date after date...
Does it suck. Yes. Will you survive? Maybe. Can you speed the process up by calling Ford 12.81 times per hour. No.
Wait it out my man!
Glenn is right this all goes away after you get your car. I went thru this last year waiting on the Gt500 from Feb to May. I was pissed for several months. Dealers aren't set upfor our kind of enthusiasum, and neither is Ford. They view this as units sold. To us this is emotional otherwise we wouldn't buy Boss 302s or anything like them. When my car finally got to Atlanta my car salesman called the rail head and got my car delivered on Sunday of the same week. I will forever be grateful to him to call in a favor. I look forward to hearing all of your comments and pics when your cars get here. Good Luck !
As soon as you realize you aren't buying a car FROM Ford, you are buying a car MADE by Ford FROM a dealer, and that the "E" in ETA stands for "Estimated", and it's a limited build first year vehicle, that can be and likely will be held up for quality checks, and is being produced far in advance of a "normal" model year, and that all the "bad" info you are getting is meant for the dealer, it might be a little easier to stomach.
Mine is UNSCH/CLEAN
Post *****
Joined: October 9, 2007
Posts: 32,808
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Went through this exact thing last year waiting on the Raptor.
It will come eventually and be worth the wait many times over. You're not the first person to wait on a car to be delivered. I know it sucks, but it's just the way it is.
And before someone says I don't have to read these posts, you're wrong, I'm forced to.
It will come eventually and be worth the wait many times over. You're not the first person to wait on a car to be delivered. I know it sucks, but it's just the way it is.
And before someone says I don't have to read these posts, you're wrong, I'm forced to.
NOT CURRENTLY ACTIVE ON THIS SITE! DO NOT USE PM FEATURE!
Joined: October 25, 2010
Posts: 5,279
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From: Dearborn, MI
Hello folks,
I wanted to let you know, that we (Customer Care Reps) are limited to what we are able to advise you of. It is not to upset you guys, is more that we are not able to. I will continue to do my best with your order statuses. Thank your for your support and your patience.
Deysha
I wanted to let you know, that we (Customer Care Reps) are limited to what we are able to advise you of. It is not to upset you guys, is more that we are not able to. I will continue to do my best with your order statuses. Thank your for your support and your patience.
Deysha
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Joined: January 24, 2011
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From: NY
Originally Posted by FordCustomerService
Hello folks,
I wanted to let you know, that we (Customer Care Reps) are limited to what we are able to advise you of. It is not to upset you guys, is more that we are not able to. I will continue to do my best with your order statuses. Thank your for your support and your patience.
Deysha
I wanted to let you know, that we (Customer Care Reps) are limited to what we are able to advise you of. It is not to upset you guys, is more that we are not able to. I will continue to do my best with your order statuses. Thank your for your support and your patience.
Deysha
Thread Starter
Bullitt Member
Joined: November 22, 2010
Posts: 337
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From: Mount Pleasant, SC
We understand Deysha, but at least in my case I was fed a complete line of BS (not by you though!). I can accept "we can't find out" or "we don't know". I can't accept complete falsehood.
I think that I speak for all here when I say that I am very grateful that you are here and looking out for us. It is appreciated!
Mark
I think that I speak for all here when I say that I am very grateful that you are here and looking out for us. It is appreciated!
Mark
Mach 1 Member
Joined: June 9, 2010
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From: Mid-West
Thread Starter
Bullitt Member
Joined: November 22, 2010
Posts: 337
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From: Mount Pleasant, SC
You know, I must admit that this is a great point. It is a mass production deal....
But the capability certainly exists to make the current system work a bit better.
And I think that there can be an argument made that we have a mass production system that is also producing niche, enthusiast vehicles.
But the capability certainly exists to make the current system work a bit better.
And I think that there can be an argument made that we have a mass production system that is also producing niche, enthusiast vehicles.
I Have No Life
Joined: January 30, 2004
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From: Canada
Cobra Member
Joined: January 24, 2011
Posts: 1,382
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From: NY
Originally Posted by Boomer
Please keep in mind how busy these people are....
They are doing all of us the fav. by being on the website.
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Joined: January 4, 2011
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Originally Posted by Boomer
Please keep in mind how busy these people are....
They are doing all of us the fav. by being on the website.
Sent from my iPhone using TMS Forum
I Have No Life
Joined: January 30, 2004
Posts: 10,446
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From: Canada
So while yes they are doing their job, a very BUSY job...they aren't TMS or JZA1736 customer service specialists.