Repair and Service Help All Repair related problems, issues, TSBs, and anything else revolving around the Repair of your Mustang

Another 2011 GT engine failure

Thread Tools
 
Search this Thread
 
Old Jan 18, 2012 | 04:46 PM
  #141  
stupidgenius36's Avatar
Just Plain Rude!
 
Joined: February 1, 2004
Posts: 3,393
Likes: 18
From: Denton, TX
Originally Posted by Yigal6
It's been 10 days since Deysha replied but still no answer. She is very quick to reply to forum posts but my messages to her are left unanswered. Deysha, please get back to me with an update. My car looses value every day, I can not afford to wait any longer as I need to list it for sale. If you are unable to provide the answer please let me know and I will use other channels.
Might as well go ahead and list it for sale. If you're completely honest with buyers, I think you're going to lose plenty of money anyway. A few days won't make any difference.
Reply
Old Jan 18, 2012 | 06:38 PM
  #142  
TBolt's Avatar
Member
 
Joined: November 28, 2011
Posts: 37
Likes: 0
From: Northeast
WOW!
This has been quite a story. But I must say I am confused about the condition of the engine.
What did they find wrong with it?
Did parts fall out the bottom or something?
How bad could it be if it just had oil in the top?
Did they replace the complete engine? Why?
There has to be more to the story and I hope we are given all the details.
I don't own a 5.0 but may want to move up some day and this strange case would not deter me.

TBolt
Reply
Old Jan 19, 2012 | 06:13 AM
  #143  
Yigal6's Avatar
Thread Starter
Member
 
Joined: December 2, 2011
Posts: 31
Likes: 0
Why would I loose a lot of money if the buyer gets a new engine and it is under warranty? If my car lost a substantial value due to the issues with the engine and it's subsequent replacement, I will hold Ford accountable and my lawyer will proceed with the case.
Reply
Old Jan 19, 2012 | 06:23 AM
  #144  
Yigal6's Avatar
Thread Starter
Member
 
Joined: December 2, 2011
Posts: 31
Likes: 0
No one gave me a complete answer on what exactly went wrong with the engine. Yet, it seems that Ford (if I can believe the mechanic's words) was quick to void the engine warranty on the replacement (new) engine. Does that sound logical to any one? Why would the engine be replaced under warranty for no cost to the buyer if they thought I somehow was responsible for the damage? I'm still waiting for Deysha to respond...

Originally Posted by TBolt
WOW!
This has been quite a story. But I must say I am confused about the condition of the engine.
What did they find wrong with it?
Did parts fall out the bottom or something?
How bad could it be if it just had oil in the top?
Did they replace the complete engine? Why?
There has to be more to the story and I hope we are given all the details.
I don't own a 5.0 but may want to move up some day and this strange case would not deter me.

TBolt
Reply
Old Jan 19, 2012 | 07:20 AM
  #145  
AzPete's Avatar
Cobra Member
 
Joined: December 7, 2010
Posts: 1,124
Likes: 6
From: Panama City, Fl.
[quote=Yigal6;6228207]Why would I loose a lot of money if the buyer gets a new engine and it is under warranty? If my car lost a substantial value due to the issues with the engine and it's subsequent replacement, I will hold Ford accountable and my lawyer will proceed with the case.[/QUOTE

....engine is under warranty......
Originally Posted by Yigal6
No one gave me a complete answer on what exactly went wrong with the engine. Yet, it seems that Ford (if I can believe the mechanic's words) was quick to void the engine warranty on the replacement (new) engine. Does that sound logical to any one? Why would the engine be replaced under warranty for no cost to the buyer if they thought I somehow was responsible for the damage? I'm still waiting for Deysha to respond...
.....Ford voided the warranty.......

Which is it and if you are truthful with the purchaser, I think they would run away from the deal. There are plenty of good deals with out the possible issues with the warranty.

Sounds to me like you need to get it in writing concerning the warranty.....
Reply
Old Jan 19, 2012 | 08:30 AM
  #146  
Yigal6's Avatar
Thread Starter
Member
 
Joined: December 2, 2011
Posts: 31
Likes: 0
The problem is I do not know what's happening with my case. Can someone from Ford Customer Service get back to me please!
Reply
Old Jan 19, 2012 | 09:18 AM
  #147  
FordService's Avatar
NOT CURRENTLY ACTIVE ON THIS SITE! DO NOT USE PM FEATURE!
 
Joined: October 25, 2010
Posts: 5,279
Likes: 16
From: Dearborn, MI
Originally Posted by Yigal6
It's been 10 days since Deysha replied but still no answer. She is very quick to reply to forum posts but my messages to her are left unanswered. Deysha, please get back to me with an update.
Originally Posted by Yigal6
No one gave me a complete answer on what exactly went wrong with the engine. Yet, it seems that Ford (if I can believe the mechanic's words) was quick to void the engine warranty on the replacement (new) engine. I'm still waiting for Deysha to respond...
Originally Posted by Yigal6
The problem is I do not know what's happening with my case. Can someone from Ford Customer Service get back to me please!
Yigal, I'll be calling your dealer again today and see what exactly is going on. I've been a little loaded with PMs and I was waiting on a call back from them. I will get back to you today!

Deysha
Reply
Old Jan 19, 2012 | 09:34 AM
  #148  
stupidgenius36's Avatar
Just Plain Rude!
 
Joined: February 1, 2004
Posts: 3,393
Likes: 18
From: Denton, TX
Originally Posted by Yigal6
Why would I loose a lot of money if the buyer gets a new engine and it is under warranty? If my car lost a substantial value due to the issues with the engine and it's subsequent replacement, I will hold Ford accountable and my lawyer will proceed with the case.
I wouldn't say you've actually lost any value, cuz it's still worth just as much as any car similar to yours. I think a dealership would likely still give you the same lower amount for it. But I don't think a private buyer would be interested.

But with it still as new as it is and it having problems that you can't explain (not to mention the warranty being in question), the best I'd expect is an extremely low offer and I think most would just move on as soon as you mention any of this. Why potentially deal with problems when there's plenty of others out there just like it?

For you to keep it: it's a new engine. For someone new to buy it: it's already got problems, and maybe no warranty. I personally would look at your car like I would a car with a salvage title. I hope you can sell it honestly, because the circumstances certainly suck. But I'd also probably call any buyer an idiot.

Originally Posted by Yigal6
No one gave me a complete answer on what exactly went wrong with the engine. Yet, it seems that Ford (if I can believe the mechanic's words) was quick to void the engine warranty on the replacement (new) engine. Does that sound logical to any one? Why would the engine be replaced under warranty for no cost to the buyer if they thought I somehow was responsible for the damage? I'm still waiting for Deysha to respond...
I'd want to know exactly that. Why do they think it's your fault? If so, then why did they cover it? And why would the new engine (that could potentially have problems that are completely not your fault) not be under warranty.

Originally Posted by Yigal6
The problem is I do not know what's happening with my case. Can someone from Ford Customer Service get back to me please!
At this point, I'd be on the phone/in-person looking for answers.
Reply
Old Jan 19, 2012 | 10:08 AM
  #149  
Yigal6's Avatar
Thread Starter
Member
 
Joined: December 2, 2011
Posts: 31
Likes: 0
I think you are right, I was probably too naive to think I could sell the car easily. In addition to that the service center screwed up the odometer reading when they replaced the engine, so here is another problem that can affect the price. I do not see why I have to loose money as a result of a faulty engine, engine replacement, errors made by the shop. And because I want to to the right thing by not passing this burden to another buyer, the only way out of it would be for Ford to buy this car back. We will be contacting customer service shortly. Thank you guys for your feedback.

Originally Posted by stupidgenius36
I wouldn't say you've actually lost any value, cuz it's still worth just as much as any car similar to yours. I think a dealership would likely still give you the same lower amount for it. But I don't think a private buyer would be interested.

But with it still as new as it is and it having problems that you can't explain (not to mention the warranty being in question), the best I'd expect is an extremely low offer and I think most would just move on as soon as you mention any of this. Why potentially deal with problems when there's plenty of others out there just like it?

For you to keep it: it's a new engine. For someone new to buy it: it's already got problems, and maybe no warranty. I personally would look at your car like I would a car with a salvage title. I hope you can sell it honestly, because the circumstances certainly suck. But I'd also probably call any buyer an idiot.


I'd want to know exactly that. Why do they think it's your fault? If so, then why did they cover it? And why would the new engine (that could potentially have problems that are completely not your fault) not be under warranty.


At this point, I'd be on the phone/in-person looking for answers.
Reply
Old Jan 19, 2012 | 07:01 PM
  #150  
TBolt's Avatar
Member
 
Joined: November 28, 2011
Posts: 37
Likes: 0
From: Northeast
If a Ford dealer was to sell this car the buyer would get the remainder of the original bumper to bumper warranty and a Certified Per-Owned 6 year 100K power train warranty.
New owner can't loose.
So can you make a deal to sell it to a Ford dealer? I would try that.

TBolt
Reply
Old Jan 25, 2012 | 05:01 PM
  #151  
TBolt's Avatar
Member
 
Joined: November 28, 2011
Posts: 37
Likes: 0
From: Northeast
Well....
Whata hell happen?
Reply
Old Jan 25, 2012 | 05:42 PM
  #152  
cdynaco's Avatar
Post *****
 
Joined: December 14, 2007
Posts: 19,953
Likes: 4
From: State of Jefferson Mountains USA
Originally Posted by AzPete
Originally Posted by Yigal6
Why would I loose a lot of money if the buyer gets a new engine and it is under warranty? If my car lost a substantial value due to the issues with the engine and it's subsequent replacement, I will hold Ford accountable and my lawyer will proceed with the case.
....engine is under warranty......


.....Ford voided the warranty.......
Right - which is it??? The beginning of the thread said that Ford would not cover this (alleged) vandalism of oil in the fuel system again - but they would fix it this time.

Now the OP is crying about the engine not having a warranty and that American cars are junk.

Reply
Old Jan 25, 2012 | 08:22 PM
  #153  
Stef's Avatar
Member
 
Joined: January 22, 2012
Posts: 46
Likes: 0
There is more bunk coming from the OP than can be believed. No Pictures did not happen.

I OWN A FLEET OF FORD TRUCKS, FROM 1987 TO 2006. WHEN EVER A REPAIR IS MADE, INCLUDING A REMAN CRATE 6.9 DIESEL ON OUR OLDEST TRUCK,
IT COMES WITH A WARRANTY, PERIOD. I EVEN GOT WARRANTY'S (FROM FORD) FOR 5 YEARS/50 FOR TRANSMISSIONS THEY INSTALLED.

I understand strange things can happen, but I am very skeptical here.
Reply
Old Jan 26, 2012 | 02:38 PM
  #154  
texastboneking's Avatar
Bear Eats King...
Bear ****s Bone
 
Joined: September 5, 2011
Posts: 5,473
Likes: 2
From: Cleburne, Tx
I want his Vin number so I can pull the warranty story on this car..
Reply
Old Feb 4, 2012 | 11:15 PM
  #155  
dlc1's Avatar
GT Member
 
Joined: July 23, 2011
Posts: 102
Likes: 9
From: wv
Whole story is odd. I drive 100 miles a day and after working 12 hrs i make sure i look hard at pump sop i dont pump diesel in er , caus i bet it could happen,mmmmmmmmmm..u sure someone didnt punp u a tank of diesel fuel!
Reply
Old Feb 5, 2012 | 09:54 AM
  #156  
Yigal6's Avatar
Thread Starter
Member
 
Joined: December 2, 2011
Posts: 31
Likes: 0
If you'd take your time and read all my posts you would not have to ask these questions.

Originally Posted by cdynaco
Right - which is it??? The beginning of the thread said that Ford would not cover this (alleged) vandalism of oil in the fuel system again - but they would fix it this time.

Now the OP is crying about the engine not having a warranty and that American cars are junk.

Reply
Old Feb 5, 2012 | 10:13 AM
  #157  
Yigal6's Avatar
Thread Starter
Member
 
Joined: December 2, 2011
Posts: 31
Likes: 0
Here is an update.
Ford Motors refused to buy back the car. They said since the car is repairable they can not take it back. They also said that I still have a full warranty on my car so I hope they take it seriously and find out where the discrepancy came from.
Unfortunately this is not the end of the story, I just discovered another problem - I took the car to a local used car dealership to get an estimate and discovered that the heating is not working. After the engine was replaced I noticed a strange noise coming from the engine like like a sound of water running through pipes. I came back to the shop and they said it was normal for Mustangs to have it even tough I never had this issue before. A quick Google search told me that it could be caused by a trapped air in the radiator so I was not very worried as it appeared to be an easy fix.
After the engine was replaced I bought another car and the Mustang was parked near my house ever since. I could not know about this and am taking it back tomorrow. I emailed every one in that shop and also emailed Ford Motors directly. I hope Deysha will have this post on file as well. Man...this was not a pleasant experience, I just want it to be over...
Reply
Old Feb 5, 2012 | 10:26 AM
  #158  
11SHELBYGT500's Avatar
Banned
 
Joined: March 9, 2011
Posts: 16,242
Likes: 6
Originally Posted by red pony
Seems we are both no nonsense kind of guys!
He was referring to Tbone.
Reply
Old Feb 5, 2012 | 11:17 AM
  #159  
stupidgenius36's Avatar
Just Plain Rude!
 
Joined: February 1, 2004
Posts: 3,393
Likes: 18
From: Denton, TX
Originally Posted by Yigal6
Here is an update.
Ford Motors refused to buy back the car. They said since the car is repairable they can not take it back. They also said that I still have a full warranty on my car so I hope they take it seriously and find out where the discrepancy came from.
Unfortunately this is not the end of the story, I just discovered another problem - I took the car to a local used car dealership to get an estimate and discovered that the heating is not working. After the engine was replaced I noticed a strange noise coming from the engine like like a sound of water running through pipes. I came back to the shop and they said it was normal for Mustangs to have it even tough I never had this issue before. A quick Google search told me that it could be caused by a trapped air in the radiator so I was not very worried as it appeared to be an easy fix.
After the engine was replaced I bought another car and the Mustang was parked near my house ever since. I could not know about this and am taking it back tomorrow. I emailed every one in that shop and also emailed Ford Motors directly. I hope Deysha will have this post on file as well. Man...this was not a pleasant experience, I just want it to be over...
I didn't think they'd buy it back, since they're fixing it. From a business perspective, repaired is as good as new. Good to hear that it has it's warranty again. I'm sure someone was just talking out of their *** when they said it wouldn't have a warranty anymore.

You didn't notice the heater not working on the drive home? I think I know what noise you're talking about...Does it happen when you change where the air comes out of? Cuz that is normal. Either way if the heater isn't working, just take it back...should be pretty easy to prove.
Reply
Old Feb 5, 2012 | 01:59 PM
  #160  
Yigal6's Avatar
Thread Starter
Member
 
Joined: December 2, 2011
Posts: 31
Likes: 0
The shop is about a mile from my house so I did not have the chance to use it, the air would still be cool by the time I got home.
The noise is more pronounced when the engine is cold. Less noticeable when warm, but still there. When I push the gas pedal it gets a little louder.

Originally Posted by stupidgenius36
I didn't think they'd buy it back, since they're fixing it. From a business perspective, repaired is as good as new. Good to hear that it has it's warranty again. I'm sure someone was just talking out of their *** when they said it wouldn't have a warranty anymore.

You didn't notice the heater not working on the drive home? I think I know what noise you're talking about...Does it happen when you change where the air comes out of? Cuz that is normal. Either way if the heater isn't working, just take it back...should be pretty easy to prove.
Reply



All times are GMT -6. The time now is 11:22 AM.