Another 2011 GT engine failure
It's been 10 days since Deysha replied but still no answer. She is very quick to reply to forum posts but my messages to her are left unanswered. Deysha, please get back to me with an update. My car looses value every day, I can not afford to wait any longer as I need to list it for sale. If you are unable to provide the answer please let me know and I will use other channels.
WOW!
This has been quite a story. But I must say I am confused about the condition of the engine.
What did they find wrong with it?
Did parts fall out the bottom or something?
How bad could it be if it just had oil in the top?
Did they replace the complete engine? Why?
There has to be more to the story and I hope we are given all the details.
I don't own a 5.0 but may want to move up some day and this strange case would not deter me.
TBolt
This has been quite a story. But I must say I am confused about the condition of the engine.
What did they find wrong with it?
Did parts fall out the bottom or something?
How bad could it be if it just had oil in the top?
Did they replace the complete engine? Why?
There has to be more to the story and I hope we are given all the details.
I don't own a 5.0 but may want to move up some day and this strange case would not deter me.
TBolt
Why would I loose a lot of money if the buyer gets a new engine and it is under warranty? If my car lost a substantial value due to the issues with the engine and it's subsequent replacement, I will hold Ford accountable and my lawyer will proceed with the case.
No one gave me a complete answer on what exactly went wrong with the engine. Yet, it seems that Ford (if I can believe the mechanic's words) was quick to void the engine warranty on the replacement (new) engine. Does that sound logical to any one? Why would the engine be replaced under warranty for no cost to the buyer if they thought I somehow was responsible for the damage? I'm still waiting for Deysha to respond...
WOW!
This has been quite a story. But I must say I am confused about the condition of the engine.
What did they find wrong with it?
Did parts fall out the bottom or something?
How bad could it be if it just had oil in the top?
Did they replace the complete engine? Why?
There has to be more to the story and I hope we are given all the details.
I don't own a 5.0 but may want to move up some day and this strange case would not deter me.
TBolt
This has been quite a story. But I must say I am confused about the condition of the engine.
What did they find wrong with it?
Did parts fall out the bottom or something?
How bad could it be if it just had oil in the top?
Did they replace the complete engine? Why?
There has to be more to the story and I hope we are given all the details.
I don't own a 5.0 but may want to move up some day and this strange case would not deter me.
TBolt
[quote=Yigal6;6228207]Why would I loose a lot of money if the buyer gets a new engine and it is under warranty? If my car lost a substantial value due to the issues with the engine and it's subsequent replacement, I will hold Ford accountable and my lawyer will proceed with the case.[/QUOTE
....engine is under warranty......
.....Ford voided the warranty.......
Which is it and if you are truthful with the purchaser, I think they would run away from the deal. There are plenty of good deals with out the possible issues with the warranty.
Sounds to me like you need to get it in writing concerning the warranty.....
....engine is under warranty......
No one gave me a complete answer on what exactly went wrong with the engine. Yet, it seems that Ford (if I can believe the mechanic's words) was quick to void the engine warranty on the replacement (new) engine. Does that sound logical to any one? Why would the engine be replaced under warranty for no cost to the buyer if they thought I somehow was responsible for the damage? I'm still waiting for Deysha to respond...
Which is it and if you are truthful with the purchaser, I think they would run away from the deal. There are plenty of good deals with out the possible issues with the warranty.
Sounds to me like you need to get it in writing concerning the warranty.....
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Joined: October 25, 2010
Posts: 5,279
Likes: 16
From: Dearborn, MI
Deysha
But with it still as new as it is and it having problems that you can't explain (not to mention the warranty being in question), the best I'd expect is an extremely low offer and I think most would just move on as soon as you mention any of this. Why potentially deal with problems when there's plenty of others out there just like it?
For you to keep it: it's a new engine. For someone new to buy it: it's already got problems, and maybe no warranty. I personally would look at your car like I would a car with a salvage title. I hope you can sell it honestly, because the circumstances certainly suck. But I'd also probably call any buyer an idiot.
No one gave me a complete answer on what exactly went wrong with the engine. Yet, it seems that Ford (if I can believe the mechanic's words) was quick to void the engine warranty on the replacement (new) engine. Does that sound logical to any one? Why would the engine be replaced under warranty for no cost to the buyer if they thought I somehow was responsible for the damage? I'm still waiting for Deysha to respond...
At this point, I'd be on the phone/in-person looking for answers.
I think you are right, I was probably too naive to think I could sell the car easily. In addition to that the service center screwed up the odometer reading when they replaced the engine, so here is another problem that can affect the price. I do not see why I have to loose money as a result of a faulty engine, engine replacement, errors made by the shop. And because I want to to the right thing by not passing this burden to another buyer, the only way out of it would be for Ford to buy this car back. We will be contacting customer service shortly. Thank you guys for your feedback.
I wouldn't say you've actually lost any value, cuz it's still worth just as much as any car similar to yours. I think a dealership would likely still give you the same lower amount for it. But I don't think a private buyer would be interested.
But with it still as new as it is and it having problems that you can't explain (not to mention the warranty being in question), the best I'd expect is an extremely low offer and I think most would just move on as soon as you mention any of this. Why potentially deal with problems when there's plenty of others out there just like it?
For you to keep it: it's a new engine. For someone new to buy it: it's already got problems, and maybe no warranty. I personally would look at your car like I would a car with a salvage title. I hope you can sell it honestly, because the circumstances certainly suck. But I'd also probably call any buyer an idiot.
I'd want to know exactly that. Why do they think it's your fault? If so, then why did they cover it? And why would the new engine (that could potentially have problems that are completely not your fault) not be under warranty.
At this point, I'd be on the phone/in-person looking for answers.
But with it still as new as it is and it having problems that you can't explain (not to mention the warranty being in question), the best I'd expect is an extremely low offer and I think most would just move on as soon as you mention any of this. Why potentially deal with problems when there's plenty of others out there just like it?
For you to keep it: it's a new engine. For someone new to buy it: it's already got problems, and maybe no warranty. I personally would look at your car like I would a car with a salvage title. I hope you can sell it honestly, because the circumstances certainly suck. But I'd also probably call any buyer an idiot.
I'd want to know exactly that. Why do they think it's your fault? If so, then why did they cover it? And why would the new engine (that could potentially have problems that are completely not your fault) not be under warranty.
At this point, I'd be on the phone/in-person looking for answers.
If a Ford dealer was to sell this car the buyer would get the remainder of the original bumper to bumper warranty and a Certified Per-Owned 6 year 100K power train warranty.
New owner can't loose.
So can you make a deal to sell it to a Ford dealer? I would try that.
TBolt
New owner can't loose.
So can you make a deal to sell it to a Ford dealer? I would try that.
TBolt
.....Ford voided the warranty.......
Now the OP is crying about the engine not having a warranty and that American cars are junk.
There is more bunk coming from the OP than can be believed. No Pictures did not happen.
I OWN A FLEET OF FORD TRUCKS, FROM 1987 TO 2006. WHEN EVER A REPAIR IS MADE, INCLUDING A REMAN CRATE 6.9 DIESEL ON OUR OLDEST TRUCK,
IT COMES WITH A WARRANTY, PERIOD. I EVEN GOT WARRANTY'S (FROM FORD) FOR 5 YEARS/50 FOR TRANSMISSIONS THEY INSTALLED.
I understand strange things can happen, but I am very skeptical here.

I OWN A FLEET OF FORD TRUCKS, FROM 1987 TO 2006. WHEN EVER A REPAIR IS MADE, INCLUDING A REMAN CRATE 6.9 DIESEL ON OUR OLDEST TRUCK,
IT COMES WITH A WARRANTY, PERIOD. I EVEN GOT WARRANTY'S (FROM FORD) FOR 5 YEARS/50 FOR TRANSMISSIONS THEY INSTALLED.
I understand strange things can happen, but I am very skeptical here.
Whole story is odd. I drive 100 miles a day and after working 12 hrs i make sure i look hard at pump sop i dont pump diesel in er , caus i bet it could happen,mmmmmmmmmm..u sure someone didnt punp u a tank of diesel fuel!
If you'd take your time and read all my posts you would not have to ask these questions.
Here is an update.
Ford Motors refused to buy back the car. They said since the car is repairable they can not take it back. They also said that I still have a full warranty on my car so I hope they take it seriously and find out where the discrepancy came from.
Unfortunately this is not the end of the story, I just discovered another problem - I took the car to a local used car dealership to get an estimate and discovered that the heating is not working. After the engine was replaced I noticed a strange noise coming from the engine like like a sound of water running through pipes. I came back to the shop and they said it was normal for Mustangs to have it even tough I never had this issue before. A quick Google search told me that it could be caused by a trapped air in the radiator so I was not very worried as it appeared to be an easy fix.
After the engine was replaced I bought another car and the Mustang was parked near my house ever since. I could not know about this and am taking it back tomorrow. I emailed every one in that shop and also emailed Ford Motors directly. I hope Deysha will have this post on file as well. Man...this was not a pleasant experience, I just want it to be over...
Ford Motors refused to buy back the car. They said since the car is repairable they can not take it back. They also said that I still have a full warranty on my car so I hope they take it seriously and find out where the discrepancy came from.
Unfortunately this is not the end of the story, I just discovered another problem - I took the car to a local used car dealership to get an estimate and discovered that the heating is not working. After the engine was replaced I noticed a strange noise coming from the engine like like a sound of water running through pipes. I came back to the shop and they said it was normal for Mustangs to have it even tough I never had this issue before. A quick Google search told me that it could be caused by a trapped air in the radiator so I was not very worried as it appeared to be an easy fix.
After the engine was replaced I bought another car and the Mustang was parked near my house ever since. I could not know about this and am taking it back tomorrow. I emailed every one in that shop and also emailed Ford Motors directly. I hope Deysha will have this post on file as well. Man...this was not a pleasant experience, I just want it to be over...
Here is an update.
Ford Motors refused to buy back the car. They said since the car is repairable they can not take it back. They also said that I still have a full warranty on my car so I hope they take it seriously and find out where the discrepancy came from.
Unfortunately this is not the end of the story, I just discovered another problem - I took the car to a local used car dealership to get an estimate and discovered that the heating is not working. After the engine was replaced I noticed a strange noise coming from the engine like like a sound of water running through pipes. I came back to the shop and they said it was normal for Mustangs to have it even tough I never had this issue before. A quick Google search told me that it could be caused by a trapped air in the radiator so I was not very worried as it appeared to be an easy fix.
After the engine was replaced I bought another car and the Mustang was parked near my house ever since. I could not know about this and am taking it back tomorrow. I emailed every one in that shop and also emailed Ford Motors directly. I hope Deysha will have this post on file as well. Man...this was not a pleasant experience, I just want it to be over...
Ford Motors refused to buy back the car. They said since the car is repairable they can not take it back. They also said that I still have a full warranty on my car so I hope they take it seriously and find out where the discrepancy came from.
Unfortunately this is not the end of the story, I just discovered another problem - I took the car to a local used car dealership to get an estimate and discovered that the heating is not working. After the engine was replaced I noticed a strange noise coming from the engine like like a sound of water running through pipes. I came back to the shop and they said it was normal for Mustangs to have it even tough I never had this issue before. A quick Google search told me that it could be caused by a trapped air in the radiator so I was not very worried as it appeared to be an easy fix.
After the engine was replaced I bought another car and the Mustang was parked near my house ever since. I could not know about this and am taking it back tomorrow. I emailed every one in that shop and also emailed Ford Motors directly. I hope Deysha will have this post on file as well. Man...this was not a pleasant experience, I just want it to be over...
You didn't notice the heater not working on the drive home? I think I know what noise you're talking about...Does it happen when you change where the air comes out of? Cuz that is normal. Either way if the heater isn't working, just take it back...should be pretty easy to prove.
The shop is about a mile from my house so I did not have the chance to use it, the air would still be cool by the time I got home.
The noise is more pronounced when the engine is cold. Less noticeable when warm, but still there. When I push the gas pedal it gets a little louder.
The noise is more pronounced when the engine is cold. Less noticeable when warm, but still there. When I push the gas pedal it gets a little louder.
I didn't think they'd buy it back, since they're fixing it. From a business perspective, repaired is as good as new. Good to hear that it has it's warranty again. I'm sure someone was just talking out of their *** when they said it wouldn't have a warranty anymore.
You didn't notice the heater not working on the drive home? I think I know what noise you're talking about...Does it happen when you change where the air comes out of? Cuz that is normal. Either way if the heater isn't working, just take it back...should be pretty easy to prove.
You didn't notice the heater not working on the drive home? I think I know what noise you're talking about...Does it happen when you change where the air comes out of? Cuz that is normal. Either way if the heater isn't working, just take it back...should be pretty easy to prove.


