My Roush axel backs have a cracked weld
1/4/12, 09:13 AM
#102
Shelby GT350 Member
Thread Starter
Originally Posted by mbreinin
Man, they sound so good though......
Video Link: http://www.youtube.com/watch?v=7p6Qy6PdpUE&list=UUECPEzGAKEB4O9G3T-ImoFA&index=2&feature=plcp
Video Link: http://www.youtube.com/watch?v=7p6Qy6PdpUE&list=UUECPEzGAKEB4O9G3T-ImoFA&index=2&feature=plcp
1/4/12, 08:54 PM
#104
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Originally Posted by Hytek
After reading the link shornberger posted, it might be a good idea to drill a drain hole in them too.
I heard back from Stage3 earlier today and they're just waiting for Roush to ok a replacement. What I find odd is they never asked to see pics.
hope I don't run into this problem!
1/5/12, 10:43 AM
#105
Shelby GT350 Member
Thread Starter
Update:
"Roush will be sending you new mufflers out today."
That's the last email I received from Bill @ Stage3 a few minutes ago. That's some really good news!
"Roush will be sending you new mufflers out today."
That's the last email I received from Bill @ Stage3 a few minutes ago. That's some really good news!
1/5/12, 06:22 PM
#106
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Originally Posted by Hytek
Update:
"Roush will be sending you new mufflers out today."
That's the last email I received from Bill @ Stage3 a few minutes ago. That's some really good news!
"Roush will be sending you new mufflers out today."
That's the last email I received from Bill @ Stage3 a few minutes ago. That's some really good news!
Congrats!
1/5/12, 06:39 PM
#107
Cobra Member
Originally Posted by Big Papi's Pony
So the mufflers are coming straight from Roush not stage 3? Very nice. I have to put my call into BOI I have to find my receipt first I know I have it.
Congrats!
1/5/12, 07:02 PM
#108
Shelby GT350 Member
Thread Starter
Originally Posted by Big Papi's Pony
So the mufflers are coming straight from Roush not stage 3? Very nice. I have to put my call into BOI I have to find my receipt first I know I have it.
Congrats!
1/5/12, 07:17 PM
#110
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I just contacted American Muscle to see if they can be of any help with my warranty claim. There is some rusting on the welds and if I press on it it will surely break thru. They are nothing short of amazing with customer service so hopefully I'm in good hands.
1/5/12, 07:23 PM
#111
Shelby GT350 Member
Thread Starter
Originally Posted by 2012GTCS
I just contacted American Muscle to see if they can be of any help with my warranty claim. There is some rusting on the welds and if I press on it it will surely break thru. They are nothing short of amazing with customer service so hopefully I'm in good hands.
1/5/12, 07:24 PM
#112
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Originally Posted by 2012GTCS
I just contacted American Muscle to see if they can be of any help with my warranty claim. There is some rusting on the welds and if I press on it it will surely break thru. They are nothing short of amazing with customer service so hopefully I'm in good hands.
1/6/12, 11:08 AM
#113
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American Muscle was surprisingly no help in the issue. They referred to me Roush which I already contacted last week and was told to take them to an authorized Roush dealer. I dont think I have any nearby and the car isn't moving this time of year. Looks like I'm SOL.
1/6/12, 11:53 AM
#114
Shelby GT350 Member
Thread Starter
Originally Posted by 2012GTCS
American Muscle was surprisingly no help in the issue. They referred to me Roush which I already contacted last week and was told to take them to an authorized Roush dealer. I dont think I have any nearby and the car isn't moving this time of year. Looks like I'm SOL.
1/7/12, 10:43 AM
#115
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Will do. I emailed AM back and explained that Roush is really of no help. Explained how other people with this issue got Roush to cover it if the retailer contacted them. AM said again, contact Roush, they want to know about all problems and get a name of who you spoke to. So I'm off to contact them, again.
Hytek, what email were you using to conntact Roush?
Hytek, what email were you using to conntact Roush?
Last edited by 2012GTCS; 1/7/12 at 10:44 AM.
1/7/12, 11:27 AM
#116
Shelby GT350 Member
Thread Starter
I emailed straight from Roush's website under the contact us section. There's a place to fill out info and submit directly from there.
http://www.roushperformance.com/help/contact.html
But the email they replied back from is: rppcustomerservice@roush.com and that's the email that told me to contact my dealer/retailer. That's when I replied back to Stage 3 and they took over.
I was expecting more of a hassle but it's apparent that they've encountered this issue before. I'm sure Chris Rose will help you out. Let me know what he says.
http://www.roushperformance.com/help/contact.html
But the email they replied back from is: rppcustomerservice@roush.com and that's the email that told me to contact my dealer/retailer. That's when I replied back to Stage 3 and they took over.
I was expecting more of a hassle but it's apparent that they've encountered this issue before. I'm sure Chris Rose will help you out. Let me know what he says.
Last edited by Hytek; 1/7/12 at 11:38 AM.
1/7/12, 08:59 PM
#118
Shelby GT350 Member
Thread Starter
Wouldn't be a bad idea just they're only sending replacement mufflers. Someone would have to buy the tips from Roush which are $70 each. I was thinking about putting one on my jeep lol.
1/7/12, 11:37 PM
#119
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I just looked at my roush's today, I did buy them used from a member on this forum, but there was water dripping from the back weld on the passenger side muffler and it looks like its starting to rust =[.
Sorry to jump in this thread so late, but what seems to be the "short story" on what everyone with this problem is doing?
Sorry to jump in this thread so late, but what seems to be the "short story" on what everyone with this problem is doing?
1/8/12, 12:02 AM
#120
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The rust maybe be "normal", I'd just clean it up and little and throw a good polish on there.
As long as there's no rot or breaks thru the metal.
In short, contact Roush and also contact the retailer they were purchased at. Maybe the previous owner can give you that info and an original receipt/packing slip.
As long as there's no rot or breaks thru the metal.
In short, contact Roush and also contact the retailer they were purchased at. Maybe the previous owner can give you that info and an original receipt/packing slip.