2010-2014 Mustang Information on The S197 {GenII}

SYNC keeps dropping my phone.

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Old Apr 22, 2011 | 01:35 PM
  #21  
stangfoeva's Avatar
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ahh ok. I wonder if that phone even has wifi then. Could be a different problem
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Old Apr 22, 2011 | 01:53 PM
  #22  
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It does everything with bluetooth, internet and things like that, which i don't use. wifi isn't talked about anywhere in the owners manual .

It says it uses bluetooth to connect to headsets or car kits, for handsfree calls.
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Old Apr 22, 2011 | 02:09 PM
  #23  
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will it connect back quickly without having to "pair" up the phone again Dave?
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Old Apr 22, 2011 | 04:29 PM
  #24  
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Originally Posted by Bert
yeah I hope that isn't really true . . .

For my connection problem, it turned out I just needed to keep trying. It says "could not connect, would you like to try again" YES . . . "could not connect, would you like to try again? YES . . . Do that about 17 or maybe 35 times and it finally works. Go figure. I did turn off the Wi-Fi but I don't think that was the issue.
if your wi-fi is turned on it wont reconnect to SYNC (through bluetooth), until it finds a wifi signal. my car is in my garage, litterall 25' below my router, when i get in the car and start it it pairs right up, and will stay paired with no issue, ( i stream pandora ) while waxing it, as soon as i drive down the street it drops.. try reconnecting with wi-fi still turned on it won't.. i tried for 20 min in a parking lot trying to figure out why my phone wouldnt connect.. as soon as i shut off wi-fi. it paired right up with no issues through the phone screen.. and re-downloaded the address book.

it prevents calls from being dropped that way.. esp in the case of 911 assist..
its a safety feature in SYNC..im not sure if its the phone or sync that prevents the pairing..

David .. what kind of phone do you have? most newer phones have wi-fi, not all, but usually speaking if you can get internet on it 90% of the time the phone has wi-fi capability
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Old Apr 22, 2011 | 04:52 PM
  #25  
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Originally Posted by stangfoeva
will it connect back quickly without having to "pair" up the phone again Dave?
No. So far i have to delete the phone from the Mustang. Turn off my phone and remove the battery. Then it will SYNC and work perfect after starting from scratch to add the phone to my Mustang then after a few start and stops (short drives) it will say 'no paired phone'
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Old Apr 22, 2011 | 05:13 PM
  #26  
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Originally Posted by David Young
No. So far i have to delete the phone from the Mustang. Turn off my phone and remove the battery. Then it will SYNC and work perfect after starting from scratch to add the phone to my Mustang then after a few start and stops (short drives) it will say 'no paired phone'
still sounds like a phone issue..
if you have ro reset the phone in order for it to work/pair up..

what kind of phone is it?
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Old Apr 22, 2011 | 05:17 PM
  #27  
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Motorola Tundra. I don't text or use the internet with it, only use it for talking.
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Old Apr 22, 2011 | 05:34 PM
  #28  
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check your phones blue tooth.. see if it shows paired not connected when the car is turned off.. if the phone bluetooth doesnt say sync as one of your paired devices then the issues is with the phones bluetooth not remembering its paired connections..

also do a full system reset in the car (which i know you already did) with resetting the phone ( ie pulling the battery).. if you have nav screen its in the seettings screen

the only thing i can think of is something is corrupting the bluetooth.
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Old Apr 22, 2011 | 05:38 PM
  #29  
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also.. try running an update on your phone.. even brand new phones out of the box sometimes need a firmware or software update..
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Old Apr 22, 2011 | 07:26 PM
  #30  
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Thanks Rick. I'll check these things out tomorrow.
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Old Apr 22, 2011 | 07:48 PM
  #31  
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Don't know if it is the Blackberry or the 2010 MY Radio, but my phone Sync's with the WiFi on no problem.
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Old Apr 22, 2011 | 08:49 PM
  #32  
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My Phone does say SYNC and i checked for up-dates and it said 'phone up to date. Maybe it will work this time. I'll know tomorrow.
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Old Apr 22, 2011 | 09:10 PM
  #33  
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Originally Posted by David Young
My Phone does say SYNC and i checked for up-dates and it said 'phone up to date. Maybe it will work this time. I'll know tomorrow.
I hope it does this time David, I would hate to see you throw the phone against the shed
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