Originally Posted by coffeejolts

I don't mind at all. I purchased mine from Percy Stepp at Mall of Georgia Ford. I cannot recommend him and the dealership enough, especially if you are ordering. This guy knows how to do it right. I got my VIN two days after ordering, and he sent me status updates every week. Each update included a pdf copy of the data in Ford's vehicle visibility system along with a hand written note explaining everything in plain English.

On delivery day, he made sure the car was left untouched so that I could take pictures of it. Then he helped me carefully remove all of the shipping stuff (plastic wrap, foam, bar codes, etc) and package it up for preservation. He put one of those giant dealership posters for the 5.0 in the trunk for me, then took it down for prep.

While we were waiting for the car to be cleaned and checked, a repeat customer came in to buy a new car and asked for my salesperson. Most salespeople would have taken the customer and left me; after all, he'd already earned my commission. Percy went out to the customer, explained that he was with me right now, and asked if they minded waiting until my car came back from prep. THAT is customer service.

I'm going to be writing up a letter to Mark Fields and Alan Mullaly about my experience. It was that good.

Originally Posted by 1969 Boss429

Thanks for everyone's opinions and advice. I just placed my order. Black 2011 Mustang GT premium, 6 speed manual, 401A with brick red leather, 3:73 gears, brembo package, electronics package, security package, comfort package and spoiler delete with dealer ordered and installed pedestal spoiler.

Originally Posted by 1969 Boss429

That is fantastic service. I am about to order through Chestate in Dahlonega. Of all the local dealers that I have talked to he has been the only one that has been truly knowledgeable about the car. The salesperson has owned 6 mustangs and genuinely seems interested in helping me whether I purchase it from him or not. Very similar to the dealers on this forum that have been so helpful to all. He has answered all of my questions very quickly and has given me the best price at $250 over invoice.