Notices
GT

2015 Mustang GT premium leather seat issue

Old 9/25/15, 09:19 PM
  #1  
GT Member
Thread Starter
 
Join Date: March 29, 2015
Location: indiana
Posts: 110
Likes: 0
Received 2 Likes on 2 Posts
2015 Mustang GT premium leather seat issue

This subject could be deemed trivial but to me its an important issue.
I took my car to a professional window tint and he also specializes In custom upholstery. He was working on my windows and pointed towards me and motioned for me to come to the car and he said come here I want to show you something. He pointed to the right rear passenger seat and right where a persons butt would sit the leather strip that surrounds the seat or call it a cord there was strips of white where the leather had come off. its very small area and it looks like leather has pealed off the little chord that surrounds the seat about 2 to 3 "" long. You see small white patches of white where leather(black) is missing. The window tinting guy said "I am not a ford guy at all but I love your mustang but he said but see this leather strip breaking up? That's why I am not a ford man". He continued to say that's not a excessive wear or a person sitting damage, he said the leather is stripping off that braid. I went to my dealer wed. and he took pics and sent them to whomever makes warranty claim decisions and today Friday he called and said Hey! They say its your fault. Its wear or where a heavy person has sat and caused the leather to break off!!!! I got pissed...... NO ONE in the 6 mos. I have had the car has sat back there except my granddaughters who weigh 60 lbs. at most when I pick them up at school. No ONE.... I have no reason to lie about a stupid thing like that. The bodyshop mgr. insulted me and the way he commented saying this is what ford said! Like I lied about what happened causing the seat to peal. If ford does not address this issue I am done with ford!!!!!!!!! Never again. Its a small matter of replacing the rear seat. Also I don't know if this is normal but on the left and right side of the rear seat is a little opening like this ( ) and it may belong there. does anyone else have this opening in their seats. Right at the small of the back where it rest. none the less I am a reasonable person but when I am treated like I am a liar to avoid a small expense to replace rear seat I am insulted. I am going to stop payments until issue is addressed. I don't care if I am late and t affects my credit, I'll get someones attention.
Here is another big issue, Its a lease car and I bet when its turned in immaculate as my cars are they will say the seat is worn excessive and try to charge me. NO WAY!!!!!!! I will pay a portion of the rear seat replacement even tho it should be warranty...... My son works at ford and I am going to ask him to say something to his plant manager.. Get some action.
Lastly the body shop guy is an ***. Instead of respecting a customer and say sir" I'll talk to them and do everything I can to assist, instead he says Its ur fault they say, you shouldn't of put someone in the back seat. My granddaughters are small and light and NO ONE else has been in the back seat. I also treat my car like its gold. To have ford and the bodyshop guy insult me is tooooo much. Resolve or no more fords for me!
kponypower is offline  
Old 9/25/15, 09:22 PM
  #2  
GT Member
Thread Starter
 
Join Date: March 29, 2015
Location: indiana
Posts: 110
Likes: 0
Received 2 Likes on 2 Posts
My older sons and grandsons laugh because they say hey! Let me drive your car and I say "NO".. The only people in my car is my granddaughters and I'll take pics of them to show how small they are. my family will tell you guys NO ONE gets in my car but them???
kponypower is offline  
Old 9/25/15, 09:24 PM
  #3  
GT Member
Thread Starter
 
Join Date: March 29, 2015
Location: indiana
Posts: 110
Likes: 0
Received 2 Likes on 2 Posts
Ugh!!!!
kponypower is offline  
Old 9/26/15, 06:11 AM
  #4  
GT Member
 
CoyotePremium13's Avatar
 
Join Date: March 5, 2014
Location: Lincolnton, NC
Posts: 163
Received 12 Likes on 10 Posts
I am sorry to hear that... Have you tried a different dealer or maybe contact one of the customer service rep's here on the forum??
CoyotePremium13 is offline  
Old 9/26/15, 07:15 AM
  #5  
Bullitt Member
 
Join Date: June 17, 2014
Posts: 215
Likes: 0
Received 6 Likes on 6 Posts
Contact Deysha on this forum. She can help!!!
tony2014mustang is offline  
Old 9/26/15, 07:28 AM
  #6  
GT Member
Thread Starter
 
Join Date: March 29, 2015
Location: indiana
Posts: 110
Likes: 0
Received 2 Likes on 2 Posts
I will contact deysha.. What do I type in to send her a message her user name?

Last edited by kponypower; 9/26/15 at 07:43 AM.
kponypower is offline  
Old 9/26/15, 05:30 PM
  #7  
Bullitt Member
 
Join Date: June 17, 2014
Posts: 215
Likes: 0
Received 6 Likes on 6 Posts
When I needed her, I just put a message on the forum asking Deysha for help. She will respond.
tony2014mustang is offline  
Old 9/27/15, 08:04 AM
  #8  
GT Member
 
CoyotePremium13's Avatar
 
Join Date: March 5, 2014
Location: Lincolnton, NC
Posts: 163
Received 12 Likes on 10 Posts
CoyotePremium13 is offline  
Old 11/29/15, 05:30 PM
  #9  
V6 Member
 
Join Date: January 4, 2013
Location: Eastern PA
Posts: 55
Likes: 0
Received 1 Like on 1 Post
How did this turn out? Not to bring up bad memories. Does it say you shouldn't put people in the back seat somewhere in the manuals?
PA-Fatboy is offline  
Old 11/29/15, 05:59 PM
  #10  
GT Member
Thread Starter
 
Join Date: March 29, 2015
Location: indiana
Posts: 110
Likes: 0
Received 2 Likes on 2 Posts
Very upset with ford's responce. They dumped on me. During conversation with upper appeals person her explanation was, the lining around seat is a very light material. I said oh! So your saying it's a cheap material or substandard, she said oh, no !! Said something heavy must have been placed on seat. I said I sat NOTHING heavy in that seat. I said I am 230 lbs. Does this mean I shouldn't be driving in my seat since I am heave. It's a dump and I'll remember this in 3 yrs. My salesman had me come to dealership for a guy who does interior repairs for customers each thurs. The guy looked at my seat and said he's never seen anything like it. The way it broke or split off. None the less, he repaired for 30 dollars, hardly noticible. Very angry with ford..... I REMIND FORD, WHEN IN 2008 THE ECONOMY COLLAPSED AND FORD REFUSED GOV. MONEY THEY MADE IT ON THEIR OWN..... BUT THEY BETTER GET OFF EGO TRIP AND REALIZE IT WAS CUSTOMERS THAT SUPPORTED THEM OTHERWISE THEY WOULD HAVE FALLEN WITH OTHERS CAR MANUFS. FORD SEEMS TO FORGET THIS....
kponypower is offline  
Old 12/7/15, 09:42 PM
  #11  
Mach 1 Member
 
Join Date: August 28, 2005
Location: Winnipeg Mb. Ca
Posts: 611
Likes: 0
Received 13 Likes on 12 Posts
Just my opinion but I think the only reason Ford made it without loans is that they had already been restructuring 3-4 years earlier; new CEO, selling, layoff's and closures which gave them cash.


As most with legit non-common defects on their vehicles have found, using Ford's customer complaint gets you nowhere. $50 grand to you is something hard earned, $50 grand to them is nothing to their salaries.
Lime GT is offline  
Old 12/15/15, 03:44 PM
  #12  
Bullitt Member
 
Garbone's Avatar
 
Join Date: March 13, 2013
Location: Kirkland
Posts: 335
Received 3 Likes on 2 Posts
Originally Posted by Lime GT View Post
Just my opinion but I think the only reason Ford made it without loans is that they had already been restructuring 3-4 years earlier; new CEO, selling, layoff's and closures which gave them cash.


As most with legit non-common defects on their vehicles have found, using Ford's customer complaint gets you nowhere. $50 grand to you is something hard earned, $50 grand to them is nothing to their salaries.
so what you are saying is, Ford's exec's were being prudent businessmen/women and they, through tough decisions, made it possible to get through the hard times, without a gov hand-out?
Garbone is offline  
Old 12/15/15, 10:20 PM
  #13  
Mach 1 Member
 
Join Date: August 28, 2005
Location: Winnipeg Mb. Ca
Posts: 611
Likes: 0
Received 13 Likes on 12 Posts
Originally Posted by Garbone View Post
so what you are saying is, Ford's exec's were being prudent businessmen/women and they, through tough decisions, made it possible to get through the hard times, without a gov hand-out?
All I'm saying is "I feel" they already had a restructure plan in progress when the economy collapsed and they probably decided to stick to it instead of borrowing on offered loans.
Lime GT is offline  
Old 12/15/15, 10:50 PM
  #14  
Shelby GT350 Member
 
PJRManagement's Avatar
 
Join Date: December 16, 2011
Location: Las Vegas, Nevada
Posts: 2,000
Received 46 Likes on 40 Posts
Ken - sad story, sorry for your troubles. I, too have a recent warranty repair issue with Ford, in which I am losing
(TMS thread - https://themustangsource.com/forums/...overed-539656/).
I, too, will never buy another Ford product if they don't make my problem right. You build a product, you sell the product, you service the product. Now STAND BY YOUR PRODUCT, FoMoCo. What a disgraceful story. I hope you get made whole, somehow. Good luck.
PJRManagement is offline  
Old 1/10/16, 08:13 PM
  #15  
Member
 
Join Date: January 10, 2016
Location: Las Vegas
Posts: 3
Likes: 0
Received 0 Likes on 0 Posts
Trade it in!

Just suck it up and trade it in for a 2016, which makes it Ford's problem. Or suck it up and keep it, because nobody sits in the back seat anyway. Just saying.
BenRunkle is offline  
Old 1/11/16, 01:45 PM
  #16  
GTR Member
 
m05fastbackGT's Avatar
 
Join Date: May 11, 2006
Location: Carnegie, PA
Posts: 6,281
Received 243 Likes on 232 Posts
Did you contact Deysha yet ? She'll escalate the claim for you on your behalf ! In addition, I would also consider going to another dealership, as your particular dealership in question isn't worthy of your business to begin with.. As far as I'm concerned that body shop manager is nothing more than a pompous d*ck head IMHO
m05fastbackGT is offline  
Old 1/13/16, 06:18 PM
  #17  
Post *****
 
Glenn's Avatar
 
Join Date: August 7, 2006
Location: Las Vegas NV
Posts: 14,475
Received 157 Likes on 142 Posts
so a bigo dude sat in your back seat = how big?? = no big dude will fit in the back seat
Glenn is offline  
Old 1/28/16, 06:27 PM
  #18  
Mach 1 Member
 
Blown CS's Avatar
 
Join Date: April 13, 2014
Location: Indiana
Posts: 772
Likes: 0
Received 25 Likes on 24 Posts
The backseat is one reason why I stuck with a 14.

Last edited by Blown CS; 1/28/16 at 06:30 PM.
Blown CS is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
tony2014mustang
GT
50
2/27/16 12:09 PM
rcarrilloGTP
Introductions
22
9/3/15 09:27 AM
iiizman
Introductions
2
7/20/15 11:33 AM
carid
Vendor Showcase
3
7/17/15 05:40 PM
JonathonK
GT
1
7/15/15 07:53 PM


Thread Tools
Search this Thread
Quick Reply: 2015 Mustang GT premium leather seat issue


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.