American Muscle, the mustang authority
12/23/10, 09:03 PM
#61
Cobra Member
Ultimately it comes down to this. An American Muscle customer read their web site which is meant to assuage any trepidation about fitment. It absolutely assured him that fitment would be no problem. He took them at their word and because of that he is out $170. It would seem like good customer service for them to be willing to work with him concerning his incurred expense.
Due to this thread, I would be unlikely to buy wheels from AM. For many reasons, the most profound of which is that it appears they have quality control issues.
As a full disclaimer, I have purchased other items from them in the past. I bought these at good prices and had them arrive in a timely manner. They look great on my car and I enjoy them. That said, it is how a company responds when there is a problem which is the most telling.
Due to this thread, I would be unlikely to buy wheels from AM. For many reasons, the most profound of which is that it appears they have quality control issues.
As a full disclaimer, I have purchased other items from them in the past. I bought these at good prices and had them arrive in a timely manner. They look great on my car and I enjoy them. That said, it is how a company responds when there is a problem which is the most telling.
12/23/10, 09:23 PM
#62
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Second off, until Steeda, or any other vendor for that matter, is in this VERY SAME situation, you cannot say without a doubt that it will go down any differently. No amount of talk will prove otherwise.
12/24/10, 05:55 AM
#63
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Clearly it is not from being to busy.
There are numerous things that could have been worked out as a show of good will.
They chose not to.
12/24/10, 07:06 AM
#64
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Good luck, I've been in your shoes before so I understand your frustration. I know there are a lot of folks here who are split with their opinions but I'd have to side with the OP on this one simply because of the fact that they test fit and guarantee all wheels to fit on their site but the OP also spoke with someone on the phone and they confirmed the same.
Although the OP did get reimbursed for the wheels and the mounting and balancing charges may only be consequential and not as much it comes down to principal. I've purchased at least five sets of wheels from Internet wheel and tire sites before, and I always speak to a person before sealing the deal as did the OP, to gaurantee the wheels fit. I rely on their expertise and have never test fit wheels either. As someone else mentioned at least by entertaining the customers offer and maybe giving him even half of the $170 I'm sure he would've been content and not as frustrated.
Like the guy who kept repeating himself over and over, that AM fulfilled their legal obligation. In the end it all comes down to principal, making one customer happy can go a long way in terms of word of mouth. AM could've gone to the manufacturer to claim his losses and just threatened not to carry that brand company wheel any longer. Again this is just my opinion. Either way good luck and don't stress, it looks like you've done all you can. Hopefully these threads will get their attention and they will address it and regain their "honor" in this community.
Oh, and Merry Christmas to all!!
Although the OP did get reimbursed for the wheels and the mounting and balancing charges may only be consequential and not as much it comes down to principal. I've purchased at least five sets of wheels from Internet wheel and tire sites before, and I always speak to a person before sealing the deal as did the OP, to gaurantee the wheels fit. I rely on their expertise and have never test fit wheels either. As someone else mentioned at least by entertaining the customers offer and maybe giving him even half of the $170 I'm sure he would've been content and not as frustrated.
Like the guy who kept repeating himself over and over, that AM fulfilled their legal obligation. In the end it all comes down to principal, making one customer happy can go a long way in terms of word of mouth. AM could've gone to the manufacturer to claim his losses and just threatened not to carry that brand company wheel any longer. Again this is just my opinion. Either way good luck and don't stress, it looks like you've done all you can. Hopefully these threads will get their attention and they will address it and regain their "honor" in this community.
Oh, and Merry Christmas to all!!
Last edited by alcarames; 12/24/10 at 09:31 AM.
12/24/10, 11:13 AM
#65
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FITMENT
A distributor who claims they have test fit the wheels they carry and they fit perfectly. So the customer in this thread had a perfectly legitimate right to expect and demand for them to fit the way they said they would. No need to test fit.
Nope. Companies that make their own wheels for the individual customer are companies like HRE, Fiske, Forgeline, and so on. They ask for measurements because they make wheels to customer specification, not vehicle specifications, and as individual runs, not mass production. Companies that make wheels for mass production make them based on vehicle spec for mass distribution.
Had he purchased a set of CUSTOM wheels then test fitting to make sure they were manufactured to the specific specs before mounting would have been reasonable. In this case he was completely entitled to expect the wheels to fit as advertised.
Oh and before you try and tell me I'm wrong too, I not only am the purchaser for our mass production wheels, but custom wheels like the HRE P40 Monoblok wheels on the Streetfighter series cars we build. So I have a pretty good idea on how wheel manufacturing works, and also what realistic customer expectations should be when buying wheels.
American Muscle did take them back, but in the end failed to meet the customers expectations which were that they would fit in the first place.
Nope. Companies that make their own wheels for the individual customer are companies like HRE, Fiske, Forgeline, and so on. They ask for measurements because they make wheels to customer specification, not vehicle specifications, and as individual runs, not mass production. Companies that make wheels for mass production make them based on vehicle spec for mass distribution.
Had he purchased a set of CUSTOM wheels then test fitting to make sure they were manufactured to the specific specs before mounting would have been reasonable. In this case he was completely entitled to expect the wheels to fit as advertised.
Oh and before you try and tell me I'm wrong too, I not only am the purchaser for our mass production wheels, but custom wheels like the HRE P40 Monoblok wheels on the Streetfighter series cars we build. So I have a pretty good idea on how wheel manufacturing works, and also what realistic customer expectations should be when buying wheels.
American Muscle did take them back, but in the end failed to meet the customers expectations which were that they would fit in the first place.
Well said. AM should have refunded all charges. When you tell some one the part will fit the buyer has no reseaon to think other wise. It would have been in their best interest to satisfy this customer. That is the cost of doing business and as a business you have make it right.
12/24/10, 01:16 PM
#66
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AM should be eating all of the expenses ....They claim to be a Mustang authority and said the goods would fit.....The customer shouldnt have to second guess them.....
They are in the wrong and really dropped the ball.....After reading this ,I would be hesitant to buy anything from them....
I run a small business and would never expect the customer to eat expenses because of my screw up...
They are in the wrong and really dropped the ball.....After reading this ,I would be hesitant to buy anything from them....
I run a small business and would never expect the customer to eat expenses because of my screw up...
12/24/10, 05:36 PM
#67
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this is on their website under those wheels description, is it a newly added spec because of this thread or was it always there
Fitment:
* Fits 2005-2010 V6 and GT Mustang models
* Does not fit Shelby GT500, 2011 GT, or 2011 V6, because of the larger factory brakes.
* Stagger with 20x10 Bullitt's on the rear for a classic muscle car stance & improved traction
Fitment:
* Fits 2005-2010 V6 and GT Mustang models
* Does not fit Shelby GT500, 2011 GT, or 2011 V6, because of the larger factory brakes.
* Stagger with 20x10 Bullitt's on the rear for a classic muscle car stance & improved traction
12/24/10, 09:24 PM
#68
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Funny if that was added after this thread, or if it was there all along, but either way AM is still retarded as the 2011 V6 has the exact same brakes as the 2005-2010 GT, so the wheel would fit a 2011 V6.
12/25/10, 07:16 PM
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I'm late to chime in, but, hey, that's never stopped me from putting in my 2-yen worth before.
I think AM has set a dangerous precedent here: They've indicated that their management and owner are perfectly happy with avoiding customers in the hope that a problem (whether real or perceived is unimportant) will go away. That, I think, is reprehensible. Whether you're willing to pony up the OP's $170 is one thing; being unwilling to man up and speak with authority to that decision is of paramount importance here. The fact that you're unwilling to speak, speaks volumes.
You can't even buy a decent ad for $200. "Paying off" the OP with $170 could have easily been shuffled to come out of the advertising budget and, wow, what a monumental win in customer service, standing up for your policies and going all the way to ensuring your customers are happy that would have been.
Ignoring the problem until it goes away plus not seeing the value of advertising ... Not my kind of company. Just sayin'.
12/25/10, 10:05 PM
#71
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I just read this whole thread and what bothers me most that is AMChrisRose hasn't chimed in to explain. He is always quick to respond to someone asking about tunes and I am quite confident he or at least someone at AM has seen this thread and has chosen to NOT respond on this forum OR even respond to the OP's emails which lends complete credibility to the OP. Bottom line, American Muscle's claims are FALSE about their research on fitment of the wheels that they sell.
We can all argue the legality of this and responsibility of AM til we are blue in the face and YES, they did refund the amount of the wheels but the OP is still out money because of their FALSE claims. A positive thread on this forum about a company's customer service is worth WAY more than $170. A negative one such as this will cause them to lose WAY more than $170. Personally, I dont see how this was worth it for them. I will not purchase anything from American Muscle because of the way they have dealt with the OP on this issue.
We can all argue the legality of this and responsibility of AM til we are blue in the face and YES, they did refund the amount of the wheels but the OP is still out money because of their FALSE claims. A positive thread on this forum about a company's customer service is worth WAY more than $170. A negative one such as this will cause them to lose WAY more than $170. Personally, I dont see how this was worth it for them. I will not purchase anything from American Muscle because of the way they have dealt with the OP on this issue.
12/25/10, 10:54 PM
#73
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this is on their website under those wheels description, is it a newly added spec because of this thread or was it always there
Fitment:
* Fits 2005-2010 V6 and GT Mustang models
* Does not fit Shelby GT500, 2011 GT, or 2011 V6, because of the larger factory brakes.
* Stagger with 20x10 Bullitt's on the rear for a classic muscle car stance & improved traction
Fitment:
* Fits 2005-2010 V6 and GT Mustang models
* Does not fit Shelby GT500, 2011 GT, or 2011 V6, because of the larger factory brakes.
* Stagger with 20x10 Bullitt's on the rear for a classic muscle car stance & improved traction
12/25/10, 11:36 PM
#74
12/26/10, 06:17 AM
#76
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I just read this whole thread and what bothers me most that is AMChrisRose hasn't chimed in to explain. He is always quick to respond to someone asking about tunes and I am quite confident he or at least someone at AM has seen this thread and has chosen to NOT respond on this forum OR even respond to the OP's emails which lends complete credibility to the OP. . . . .[/B]
"Hi, I've been away for a few days with my family for the holiday, now that I'm aware of the situation I am taking care of it" is about the only thing I can imagine that would save it for them now.
12/26/10, 06:23 AM
#77
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Yeah 170 is a bit rediculess. I had 4 mount and balances on my 03, Cobra and they were 10 1/2 inch wide tires on the rear and was only charged $80.00 for all four... Butt, that's not the point. AM could have handled it differently buy offering him at least some of his $$ back for the M and B. Now all they've done is shot themselves in the foot.
I'm in business for myself and i try and do whatever i can to make a customer happy. After all they are the reason we are in business.
I'm in business for myself and i try and do whatever i can to make a customer happy. After all they are the reason we are in business.
12/26/10, 07:56 AM
#78
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I just read this whole thread and what bothers me most that is AMChrisRose hasn't chimed in to explain. He is always quick to respond to someone asking about tunes and I am quite confident he or at least someone at AM has seen this thread and has chosen to NOT respond on this forum OR even respond to the OP's emails which lends complete credibility to the OP. Bottom line, American Muscle's claims are FALSE about their research on fitment of the wheels that they sell.
We can all argue the legality of this and responsibility of AM til we are blue in the face and YES, they did refund the amount of the wheels but the OP is still out money because of their FALSE claims. A positive thread on this forum about a company's customer service is worth WAY more than $170. A negative one such as this will cause them to lose WAY more than $170. Personally, I dont see how this was worth it for them. I will not purchase anything from American Muscle because of the way they have dealt with the OP on this issue.
We can all argue the legality of this and responsibility of AM til we are blue in the face and YES, they did refund the amount of the wheels but the OP is still out money because of their FALSE claims. A positive thread on this forum about a company's customer service is worth WAY more than $170. A negative one such as this will cause them to lose WAY more than $170. Personally, I dont see how this was worth it for them. I will not purchase anything from American Muscle because of the way they have dealt with the OP on this issue.
Putting statements in bold doesn't make them any less retarded, fyi.
12/26/10, 08:29 AM
#79
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If i bought a Mustang part from a company that specialized in Mustang parts and has been in business for many years, i would expect the Mustang part they sold me would fit my Mustang.
I think shotzy should be refunded every cent.
I think shotzy should be refunded every cent.
12/26/10, 08:30 AM
#80
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I assume that should have been ounces not pounds. Even five ounces on a single wheel would have prompted me to reject the wheel and/or tire before it even got installed on the car. One should never have to use more than 1.5 ounces inner and outer weights (3 ounces total) per wheel.