2013 Ordered/Built/Delivered Thread
8/9/12, 08:30 PM
#1781
I think most of us are very grateful to Deysha for getting the info on our Order Processing, Build Dates & Shipping Info. I am worried that some of the questions that is being asked of Deysha is above her level of answering & that she may have to go to a higher person in Ford to get the answer. Which might lead to Ford suspending this service via the forums from Deysha and we might have to start calling Ford Customer Service 800 number for our Processing, Build & Shipping info. Remember there are some things that Ford will not answer for differant reasons. I worked for General Motors and we had a program like this and we suspended the program for reasons I mention above. Remember everyone see's what is posted on the internet and it never does go away. But, on the phone only one person hears it. I just do not want a good thing to go away. So I would suggust if you have a question other than a direct question about Order Processing, Build Date or Shipping Info please contact Ford Customer Service 800 number if you have a complaint about a Dealer, Shipping Companies and Etc. Just some food for thought.
Bonnie
Bonnie
If you get stuck with a crummy dealer, I found out from calling FORD customer service that there is VERY little that FORD can do to assist you. I was told by the CS Rep that he could escalate my issue by issuing "negative feedback" about the dealer. What this means & the effect on the dealership was not explained to me. He couldn't even guarantee that that issuing the negative feedback would do me any good with my complaint. And, if it pissed the dealer off, it could make things worse.
So basically, you are at the mercy of the dealership where you order / buy your vehicle. Remember, FORD & the dealership work together as a partnership. I am sure that they will work more to protect their common interest than work against each other to assist a single customer.
Regarding Deysha & what information she is able to supply us; I don't think that she is limited. But I do agree that questions posted in the thread should be limited to scheduling updates. Any complaints or other questions would be better if addressed to her in a PM.
Last edited by UOP Shadow; 8/10/12 at 07:03 AM.
8/9/12, 08:56 PM
#1782
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^^^Good advice. Without Deysha a bunch of us would have a lot of unanswered questions.
8/9/12, 09:13 PM
#1784
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Originally Posted by UOP Shadow
One thing that I have learned during this process is that each dealership is an independently owned & operated franchise. They are allowed to run their franchise as they see fit as long as they meet some very basic FORD guidelines.
If you get stuck with a crummy dealer, I found out from calling FORD customer service that there is VERY little that FORD can do to assist you. I was told by the CS Rep that he could escalate my issue by issuing "negative feedback" about the dealer. What this means & the effect on the dealership was not explained to me. He couldn't even guarantee that that issuing the negative feedback would do me any good with my complaint.
So basically, you are at the mercy of the dealership where you order / buy your vehicle. Remember, FORD & the dealership work together as a partnership. I am sure that they will work more to protect their common interest than work against each other to assist a single customer.
Regarding Deysha & what information she is able to supply us; I don't think that she is limited. But I do agree that questions posted in the thread should be limited to scheduling updates. Any complaints or other questions would be better if addressed to her in a PM.
8/10/12, 07:02 AM
#1785
8/10/12, 09:10 AM
#1786
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I just hope it doesn't delay my current ETA any more.
8/10/12, 09:48 AM
#1787
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Well picked her up last night!!! Of course it's raining here for the first time in I don't know how many years...but I don't car...drove it for hours last night and loved every minute of it. Of course I will spend most of tomorrow cleaning her..but I don't care. This car was worth every penny! There was a GT500 DIB with black stripes being delivered at the same time...Wanted to steal that beauty!
Again a huge thanks to Deysha!
Again a huge thanks to Deysha!
8/10/12, 10:10 AM
#1788
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Well picked her up last night!!! Of course it's raining here for the first time in I don't know how many years...but I don't car...drove it for hours last night and loved every minute of it. Of course I will spend most of tomorrow cleaning her..but I don't care. This car was worth every penny! There was a GT500 DIB with black stripes being delivered at the same time...Wanted to steal that beauty!
Again a huge thanks to Deysha!
Again a huge thanks to Deysha!
8/10/12, 11:03 AM
#1790
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It sure would be nice if WE the CUSTOMERS could log into a site to retrieve the same info that Deysha has. It would make everyone's life alot easier.
Joe C.
P.S. Deysha, has my car moved from Ramp 51 yet?
8/10/12, 11:07 AM
#1791
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Got word my SGM GT is in Mesquite, TX. Just a short drive up to Altus OK once it gets inprocessed and loaded on the transport. Hoping for Mon/Tue delivery!! Thanks again to Deysha for all the updates throughout my 2.5 month wait!! Deysha, whatever they pay you, it's certainly not enough in my opinion!! I'll post pics when able.....
Last edited by ATC RAPCON; 8/10/12 at 11:08 AM.
8/10/12, 11:17 AM
#1792
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I hear you. Me too. My car has been sitting at Ramp 51 for 3 days now, don't know when it will move.
It sure would be nice if WE the CUSTOMERS could log into a site to retrieve the same info that Deysha has. It would make everyone's life alot easier.
Joe C.
P.S. Deysha, has my car moved from Ramp 51 yet?
It sure would be nice if WE the CUSTOMERS could log into a site to retrieve the same info that Deysha has. It would make everyone's life alot easier.
Joe C.
P.S. Deysha, has my car moved from Ramp 51 yet?
8/10/12, 11:28 AM
#1793
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Cars can sit there a LONG time, so don't get too bummed. Mine has been there for a week. Some guys have their cars sit there for a couple of weeks. It's pretty mind blowing.
8/10/12, 11:30 AM
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8/10/12, 11:32 AM
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Mine says "Special Order" and all cars that get scheduled move to priority one. So I don't think that matters. I heard you can have the car "Hot tagged", but don't know much more than that.
8/10/12, 11:39 AM
#1796
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I'm just hoping because they effed up my original car and this is why I have a new order that's all special and stuff. I'd already be in my new car for a few weeks now had the error not been made
8/10/12, 11:39 AM
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Deysha, thanks for the update. I'll get the VIN information for the replacement, hopefully today. Then I'll be PM'ing about status on that one.
Thanks for all your help,
Charles
Thanks for all your help,
Charles
8/10/12, 11:51 AM
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8/10/12, 01:45 PM
#1799
NOT CURRENTLY ACTIVE ON THIS SITE! DO NOT USE PM FEATURE!
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Not sure....but I sure am happy! The salesman even said it still showed in transit last night and it was sitting on his lot. Going to pick her up later this afternoon! 
Deysha, again Big thanks to you and for all of your help! Whatever they are paying you it can't be nearly enough for putting up with the likes of me! You rock! I'd hook you up with one of these if you were nearby!!!
Deysha, again Big thanks to you and for all of your help! Whatever they are paying you it can't be nearly enough for putting up with the likes of me! You rock! I'd hook you up with one of these if you were nearby!!!
Thanks. I'll get back to you as soon as possible.
I have to give Deysha a very big thank you for her excellent service. I picked up my car yesterday from the dealer and this car is just sweet all over.
Here are a couple of pictures of the car after I wiped it down.
Here is a slide show that includes the car coming off the truck.
Here are a couple of pictures of the car after I wiped it down.
Here is a slide show that includes the car coming off the truck.
Being with you guys is my job (literally).
I hear you. Me too. My car has been sitting at Ramp 51 for 3 days now, don't know when it will move.
It sure would be nice if WE the CUSTOMERS could log into a site to retrieve the same info that Deysha has. It would make everyone's life alot easier.
P.S. Deysha, has my car moved from Ramp 51 yet?
It sure would be nice if WE the CUSTOMERS could log into a site to retrieve the same info that Deysha has. It would make everyone's life alot easier.
P.S. Deysha, has my car moved from Ramp 51 yet?
Deysha
8/10/12, 01:52 PM
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