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Old 8/26/12, 06:09 AM
  #2061  
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Originally Posted by bztz4m
Well, Friday I took the car to the detailer to check the spot on the bumper. They told me that that spot what ever it was is in the paint but the rail dust rust or what ever it was the detailer did not get it out. My son took a look and was able to polish it out in 10 mins what the detailer could not do in 5 hours of having the car. That tells you how good the dealers people are, they should hire my kid who does a better job.
Hey There bztz4m,

Sucks to read about your dilemma with the paint and rail dust. Question I have, was your car delivered by rail or shipped by truck? Mine is coming by truck only. Wondering if the cars get covered by the rail dust while sitting in area 51.

Have a good one.
Old 8/26/12, 07:45 AM
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Both, the car was shipped by train from Michigan to California where the truck took it to the dealer.
Old 8/26/12, 10:27 AM
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Originally Posted by bztz4m
Well, Friday I took the car to the detailer to check the spot on the bumper. They told me that that spot what ever it was is in the paint but the rail dust rust or what ever it was the detailer did not get it out. My son took a look and was able to polish it out in 10 mins what the detailer could not do in 5 hours of having the car. That tells you how good the dealers people are, they should hire my kid who does a better job.
If the detailer was an employee of the dealership and not an independant shop, it wouldn't surprise me if they just only looked at it.

If this had been me, I would have found a body shop that has a contract with the dealership, taken the car there, watched them do the repair & then charge it to the dealership. But that's just how I am.
Old 8/26/12, 10:31 AM
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Hi Deysha,

My car is at the rail yard in El Mirage, AZ. I am hoping it gets picked up and delivered on Monday. But my dealership is about 75 miles away from me. I am hoping to have as much advance notice that the car is en route. Is there any way to track this to get an idea as to what time it will be delivered? I think Ford uses ATG for transport out of El Mirage. But I have been unable to find a way to track cars.

Are you able to provide any insight here?

Thanks!

NEVERMIND: I contacted the guy who runs ATG trucking for El Mirage. He said I could just go in and pick it up myself as long as the dealer calls and says it is ok. So I will just get the car myself.

Last edited by farmboy90; 8/26/12 at 07:11 PM.
Old 8/26/12, 02:45 PM
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Hello Deysha,
Sent you a PM. Thank you to The All Knowing Deysha

Hans
Old 8/26/12, 07:44 PM
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NEVERMIND: I contacted the guy who runs ATG trucking for El Mirage. He said I could just go in and pick it up myself as long as the dealer calls and says it is ok. So I will just get the car myself. [/QUOTE]

Awesome...glad your car is finally near!! Here's hoping you can go grab it tomorrow.
Old 8/26/12, 07:49 PM
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Originally Posted by farmboy90
NEVER MIND: I contacted the guy who runs ATG trucking for El Mirage. He said I could just go in and pick it up myself as long as the dealer calls and says it is ok. So I will just get the car myself.
Make sure you go over it throughly. When you sign the release, it's all your's, including the flaws and damage.
Old 8/27/12, 06:29 AM
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Originally Posted by MarcInUtah
Thank you so much for the update! Actually I got my "buyers order" today.
Originally Posted by WAL
As always Deysha, thank you very much.
Originally Posted by NakedCat
I highly concur with this statement.
Originally Posted by chas_svo
Deysha, thanks again for the update!
Car is loaded on a railcar and ETA for my dealer is 8-30.
Yea! Finally!
Originally Posted by UOP Shadow
Thanks for the happy news today Deysha!
Originally Posted by wvtrain
Deysha,
Thanks for all your help, I checked CSX Phone System and CSX unloaded the GT Grabber Blue off the Railcar at Jacksonville, FL at 4:45 PM today, I'm not sure how long it will take the Auto Transport Co. to get it to Clermont FL, about 3 hours from Jacksonville!
Thanks Again! Your a Great Asset to "FORD"
You’re welcome, guys!

Originally Posted by CHDS PNY
lol...tease
can you please check...i know the ETA is monday i am just getting excited
I have a feeling it’ll be there today.

Originally Posted by JoesCat
All these order and received dates are blurring together; what's a typical time from order to delivery these days? Or does it vary too much to make such a statement?
I can look into your order as well, JoesCat. PM me with your dealer’s name and order number so I can help.

Originally Posted by sdch1000
Finally got my baby yesterday! The ordering process was definitely NOT what I was expecting, but I'm so glad I got what I wanted instead of just what's available at my local dealers. Deysha, thanks so much for keeping me updated during the wait!
Gorgeous, sdch1000! Congrats again.

Originally Posted by farmboy90
This brings up a question I have.... How do you track a car once it hits the local rail yard? Is there a way to know when the convoy truck has picked it up and is headed to the dealership?
I can track the train, no problem. But how do I continue to track things once the train drops the car at the local rail yard?
I can track them all the way to your dealer, farmboy90.

Originally Posted by bztz4m
When I picked my car my wife found a pink spot on the rear bumper, the salesman order a complete detail to see if they can remove the spot. Yesterday the car was detailed but what ever is on the bumper is inside the clear coat from the factory.
I understand your frustration, bztz4m. I see your dealer is handling this for you via the correct channels. I can get this escalated for you if you’d like. PM me with the details and the best daytime number for you.

Originally Posted by Avenger2013
Deysha,
I hope you had a great weekend (I am guessing you don't read this on weekends).
From all the comments I have read, you are an amazing advocate and giver of knowledge to folks such as myself who have a vehicle on order. I have sent you two PMs (well, pretty much the same one twice 21 & 23 Aug). I am not sure if you received them and are working my issue, or if you didn't receive them.
Please let me know ether way.
Thanks for all you do!
I sure did, Avenger2013. I’ve been a little slammed, but I’ll get back to you as soon as possible.

Originally Posted by MikeD73USA
Hey there Deysha,
Sent you a pm
Thanks, your the best.
Thanks, I’ll get back to you as soon as possible.

Originally Posted by farmboy90
Hi Deysha,

My car is at the rail yard in El Mirage, AZ. I am hoping it gets picked up and delivered on Monday.
Are you able to provide any insight here?
Thanks!
NEVERMIND: I contacted the guy who runs ATG trucking for El Mirage. He said I could just go in and pick it up myself as long as the dealer calls and says it is ok. So I will just get the car myself.
That’s cool, farmboy90.

Originally Posted by Masterminter
Hello Deysha,
Sent you a PM. Thank you to The All Knowing Deysha
Hans
LOL! Thanks, Masterminter.

Deysha
Old 8/27/12, 07:21 AM
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Deysha, any movement of mine over the weekend????

Joe C
Old 8/27/12, 07:28 AM
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Hi Deysha
Sent you a couple of PM's. Has it left the station?

Thanks
TJ
Old 8/27/12, 07:47 AM
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I am on pins and needles waiting for my phone to vibrate like crazy
Old 8/27/12, 08:22 AM
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Yay, I get to join in. After 3 weeks, I contacted my salesperson, here's what I got:

Status

Primary
Secondary
Vehicle Location
Status Date / Time
ETA
In Production
Sent to Plant
Autoalliance International Inc, MI
Aug-21-2012
Sep-22-2012

I'm not sure what all that means. Does "In Production" mean it's being built, or by now has been built?
Old 8/27/12, 08:58 AM
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I called CRC today to open an incident and I have PM'ed the ticket number which has all of my contact information.


Thanks.
Old 8/27/12, 10:00 AM
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DEYSHA,

I JUST SENT A PM, HOPEFULLY MY LAST REQUEST FOR HELP!

Thanks -Herb

Ordered 07/20|VIN 08/02|Window Sticker 08/8|Built 08/15|ETA Very Soon
Old 8/27/12, 10:25 AM
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DEYSHA,

Don't forget about me.
Wishing that the ETA has not changed again.
Thanks, once again

fhawk149
Old 8/27/12, 10:59 AM
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since sept. is the slowest month for sales, cars are flying off the production line and just from comparing other people's info it seems like mine will be here way sooner than oct. 15th as my dealer expected ( he lacked knowledge in the whole progress so I helped him some ) and I feel like it'll be here late sept.

Deysha sent you a PM, it may be too soon though haha thanks in advance.
Old 8/27/12, 11:40 AM
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Originally Posted by Mulligan
Deysha,

Can you possibly find out what the delay on my car from shipping is?

It was built on 08/01/12 and had an original ETA of 08/11/12. There has been no update in the system since it was built on 08/01.

The car only has to travel about 30 miles to my dealer.

My patience is running thin!

Thanks
Still no update shown by cs or a response from my pm.

Help - please!

Thanks!
Old 8/27/12, 11:58 AM
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Originally Posted by jocatch
Deysha, any movement of mine over the weekend????

Joe C
Never mind. Jeff just called and said the car was on a CSX train and gave me the number. I called CSX and the train has left New Castle, PA.

Joe C
Old 8/27/12, 12:43 PM
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PM sent Deysha. I'm hoping for an update of the ETA to the dealer.

Anyone need a Tacoma?
Old 8/27/12, 02:32 PM
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so talk about being so close...this traveled thru my town today...stopped at the dealer in my town...whom i didnt deal with because they wouldnt even call me back when i inquired about my current car

90 miles to go to be at dealer...i let my dealer know it was coming...hopefully it will get there and get the PDI done and i will pick it up tonight...otherwise it will be tommorow
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