Does anyone know how to obtain an Order Status other than calling the 800 # and providing the Dealer Code and VIN #. Each time I call, the voice recognition system is unable to correctly decipher the VIN #. I've tried several times and what they come back with for confirmation of the VIN is not even close to what I'm saying. Dealer is closed until Tuesday and I am very eager to receive an updated status.

 

Nobody can get the ERL to understand the VIN. You need to use your Order Number instead. Good luck!

 

Yep, I had the same problem. Use the order #..... Good luck!!!

 

I had good luck using the telephone number in my sig. Good Luck!

 

I had the same problem with the ERL and finally just called the cutomer service phone number. The rep I spoke to looked up my serial # and gave me all available info. Piece of cake!