Dealer Code on VOC-Robo Lady Doesn't Accept
#1
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Guys and Gals:
I pulled the trigger this week and finally placed an order with a large local dealership (actually took over an order from Feb. 3 that someone backed out of, changed to my option specs). I have the VOC and the dealer code (top right corner) indicates F27070...when I call Robo Lady she says to "say the 5 digit dealer code". I've tried F2707 and 27070 but neither seems to work. In particular when I clearly say 27070 it ignores the 2 and says I said 70700. I've done this a couple of times but it isn't working. Appears that perhaps 2 is invalid or maybe no dealer in the system starts with 2??? What do other dealer codes look like?? Are they digits only or have an alpha prefix??? Do "Southern" accents mess with Robo Lady??
The dealer is Sheehy Ford in Richmond VA perhaps one of you Ford insiders can check the dealer list and verify the dealer code???
I also requested the DORA and got the "deer in headlights" look from the Internet Sales Guy then when we went to a manager he says nothing will change from the VOC until it is serialized but they did confirm the order was in logging in to Conceps and had my name associated with it...I guess I'm ok
Thanks gang!
Greg (now officially a member of "The Wait")
ORDERED: GT Coupe, Redfire, Dk Charcoal Int, Manual Trans, IUP, Active Anti-Theft, Side Airbags
I pulled the trigger this week and finally placed an order with a large local dealership (actually took over an order from Feb. 3 that someone backed out of, changed to my option specs). I have the VOC and the dealer code (top right corner) indicates F27070...when I call Robo Lady she says to "say the 5 digit dealer code". I've tried F2707 and 27070 but neither seems to work. In particular when I clearly say 27070 it ignores the 2 and says I said 70700. I've done this a couple of times but it isn't working. Appears that perhaps 2 is invalid or maybe no dealer in the system starts with 2??? What do other dealer codes look like?? Are they digits only or have an alpha prefix??? Do "Southern" accents mess with Robo Lady??
The dealer is Sheehy Ford in Richmond VA perhaps one of you Ford insiders can check the dealer list and verify the dealer code???
I also requested the DORA and got the "deer in headlights" look from the Internet Sales Guy then when we went to a manager he says nothing will change from the VOC until it is serialized but they did confirm the order was in logging in to Conceps and had my name associated with it...I guess I'm ok
Thanks gang!
Greg (now officially a member of "The Wait")
ORDERED: GT Coupe, Redfire, Dk Charcoal Int, Manual Trans, IUP, Active Anti-Theft, Side Airbags
#2
PM'd you about this, buddy. We're in a similar situation. Hope to have relevant developments by day's close. Cross your fingers for both of us! Heck, we might even cross paths around town!
#6
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Originally posted by dustindu4@March 13, 2005, 11:10 AM
are you saying it
"two seven zero seven zero"?
you might not be saying it right
are you saying it
"two seven zero seven zero"?
you might not be saying it right
This morning I tried it again and speaking MUCH above my normal voice I finally got ERL to recognize my inputs and confirmed I'm still C/U. I'd equate my tone of voice to that I use with the kids when suddenly I saw a baseball, basketball or skateboard coming to close to my Jeep!!! (But only 1/2 of the same if it was my new pony!!!!)
Us Southern folks are just too soft spoken until you get us all riled up!!!
Anyway gang all I can say for voice recognition is what a pain!!! It would be a heck of a lot faster to accept touch-tone inputs or to provide the option to do it either way. I'm strongly in favor of making Order Status inquiry a part of the web site or allowing configuration of EMAIL updates but I guess that would be TMI as far as Ford is concerned.
...we now return you to to "The Wait"...
#8
Originally posted by darth-bob@March 13, 2005, 11:45 AM
Are both of yall in Viginia?
It doesnt work there.
Get someone from out of state to call for you.
Are both of yall in Viginia?
It doesnt work there.
Get someone from out of state to call for you.
Thanks again for your help.
#11
Originally posted by stargirl66@March 14, 2005, 1:26 PM
I've got the same issue, a six digit dealer code instead of a five digit code that is requested by the computer lady. Is there an explanation for this?
I've got the same issue, a six digit dealer code instead of a five digit code that is requested by the computer lady. Is there an explanation for this?
We all are definitely getting lessons in annunciation.
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