Glacier

I have a 2011 with the electronics package. Today I was playing with the radio and I noticed that even when using the internal hard drive to play music the fm radio station channel is still heard very faintly. Has anyone had this issue?

FordService

Hey Glacier,

Personally, I haven’t heard of this. However, I recommend speaking to your Service Manager. He/she is in the best position to let you know if there is work needed, and about and coverage you may have for it (warranty, recall, etc.). If you need further assistance, be sure to call Ford Canada at 1-800-565-3673.

Let me know the outcome.

Deysha

Glacier

Thanks, I'll try calling them. I'm sure it's always been there before because I always thought the music at low levels was off for some reason, but never worried as I don't listen that low anyway.

I'll try Ford, problem is 3yr warranty just ended Jul13/13 so not really interested in paying for a new radio if that is what is needed.

FordService

I understand. Be sure to speak to your Service Manager and to Ford Canada.

Deysha

DRB

wrong topic.

Glacier

I contacted Ford of Canada, they had no programs to offer for help.

I contacted my Service Manager. He had me bring the car in and did some diagnostics, they said they also contacted Ford Engineers for some help. They found no issues they could fix. I was told they could through parts and guess at what is wrong or replace the whole unit, but that was it. Since the car is just out of warranty, that is a no go for me.

FordService

Thank you for the update, Glacier! Please send a PM to FordServiceCA, with your VIN, dealer, full name, mileage, and best daytime number and have her escalate and review this for you.

Deysha