my problem with 'repairs' is the corrosion began under the edge of the crimped 'hem'...if the hem is not opened up(impossible) the corrosion underneath will eventually return...like rust, if its not removed or neutralized, it always comes back. in my opinion, every one of these hoods should have been replaced...just a opinion

 

I do agree.....The dealership said that if it came back, then they would go another route instead of repainting again.

 

So my Roush went into the body shop earlier this week, and picked up today. The body work was extremely well done. The paint almost looks better than it did before. The dealer really treated me well, had the car done sooner than I expected, and the girl that was handling my case was very patient with me as I was taking pictures of my car before I handed the keys over and and a thorough inspection before I accepted the keys back. I was also worried about them working with the Roush installed pieces like the scoop and the struts, but they were quite competent with working with it.

Now just hoping that is doesn't come back... (good joke, right?)

Some pics of the after for those interested:

Attachment 172588
Attachment 172589
Attachment 172590
Attachment 172592
Attachment 172591

 

Here are some uploaded photos of my 2012 Ford Mustang that Ford declines to acknowledge is a corrosion defect from the factory. I first noticed one spot where it was bubbling and it was within my warranty period. I went and spoke to my Brother-in-Law's brother who originally sold me the car and he immediately said that paint wasn't a covered item under the warranty, which I proceeded to look it up in my warranty booklet and he was right, so I chalked it up to an ownership issue and from then on I made sure to wipe the lip of the hood down after every time it rained or when it snowed. Mind you my car is garage kept and hand washed with the two bucket system.

However, I started to notice that no matter what I did, it proceeded to get worse to the point where it is now bubbling on the lip in four different locations, and a significant distance from the original blister. I then proceeded to do a search online and came across thousands of postings with similar photos to mine. I then went to the dealership to have them look at it yesterday and immediately the mechanics and service managers at Premier Ford of Brooklyn, NY told me, yeah we know about it....Ford's primer from the factory sucks and that sanding and repainting are not going to fix the issue. They proceeded to tell me that they would do everything they can to back me up and file my complaint with Ford. So I left my car with them for this issue, along with another issue with my heating. They provided me a loner under my extended coverage plan (Premium Care Package) with a $100 deductible.

No sooner then when I pulled out of the shop and drove several miles did I get a call from the shop to tell me they couldn't replicate the issue with the heater problem and to come pick up my car because Ford slapped their hands for even reporting the paint issue with them because it is out of the 3 year 36,000 mile warranty and the 5 year corrosion coverage only applies to perforated metal. My car has 29,000 and is just over four years old, so tough luck under the basic warranty they said. I saw the email submission to Ford and Ford's response and they didn't even pick up the phone to speak with the service manager. They responded via their internal service system in less than 10 minutes and immediately quoted where in the system menu to look to see if it would be an issue covered under warranty and not to report it to them if it wasn't. In other words, don't bother me with this nonsense, it is not covered under the basic warranty. Their five year corrosion for perforated metal is absolute nonsense. Think of all the old airplanes made with aluminum sheeting that sit in the airplane graveyards exposed to the elements all year for decades and you don't see the aluminum is perforated. So their five year warranty for corrosion is an F' You warranty.

The dealers service manager gave me a phone number for Ford Customer Relations Center that they said would get me elevated to a stage 2 complaint and not stage 1 from the 1 800 number listed in our owners manual and made it sound like they were doing me a favor by giving it out. They said that once I get a call from Ford they would help me out further. Well I get home and call the Ford CRC number and what do you know, the automated system asks for a five digit extension number and if you don't have one, then they redirect you to their 1 800 number in the manual, (Stage 1 of complaints). So I call the 1 800 number and speak to a hotline person and told them to transfer me to the account relationship person that is in charge of the Brooklyn NY region and of course I get a voicemail of some woman whose name is not understood because the recording was muffled, and I left a message for them to call me back right away and provided them my repair order number, customer hotline ID number and of course I never heard back from them.

I proceeded to call the dealers' service center at my dealership to see if they could provide me with the five digit extension number of their representative, and left three messages because all of a sudden the service manager was no longer available. The CRC number 1-866-631-3788 is useless now without the extension number. So he never called me back and I called the dealership again today and they put me on hold for ten minutes and the service accounts billable representative said 'I told him you were on hold, let me see what I can do' and proceeded to put me on hold for another 20 minutes. She then picks back up and says "He is in a meeting". So I am furious at this point and she says well I am here behind the counter by myself and I cannot leave the desk and he is in a meeting. I said did you speak with him or not because in the first 10 minutes you said I told him you were on hold? Crickets no answer for that. I put a call in to speak to Frank Scarfo the manager at the dealership and they said he was out of the office, so I asked for his voicemail and they said he doesn't have voicemail what can I do for you. I said I want to speak with Frank and she says I can help you my name is ****. So I ask for her last name and she says you don't need that information **** is good enough. Wow really?

I love how useless Ford makes its owners feel and they really expect me to upgrade to the 2015 model or ever to buy a car from them again. They have no problem calling my cell and house number every month or so leaving messages for me to talk about upgrading my car but they can't return a call? This company deserves to be exposed for their business practices. I plan to take this to court for resolution. Even if it means I have to shell out money first for a replacement hood and repaint. I will certainly see what media exposure besides these forums will listen too.

Update: Ford looks like they may honor to fix it under Goodwill. We'll see what happens. I am going to drop it off today.

 

Ford really dropped the ball on this since 05 and I can't believe it's still going on. I put on an aftermarket fiberglass hood in 05, so I've never had the problem. Have you PM'd Deysha on here, she's with Ford, to see if she can help?

 

Hey MyFrstNewStang,

It’s been a while. Let me get this reviewed for you. Please PM me with your VIN, dealer, mileage, full name, and best daytime number. I can’t find any cases for you at this time.

Thanks for the mention, 05YellowGT!

Deysha

 

Deysha,
I received a call from an Executive at Ford today based on some e-mails I sent to them last week and they may look to replace the hood as a good will gesture. I appreciate your quick reply.

Regards,
Tom

 

look how the seam sealer completely missed the edge- this is one of the biggest things Ive been *****ing about forever- QC passed this out the door and the edge was completely unprotected...just one of several reasons these hoods were doomed brand new. whoever was on QC duty the day that was built (Ford could find out) should be reprimanded or flat out fired, along with whoever is supposed to be watching them... several sets of eyes(at least) looked this car over before it went out the door, and said good enough?

 

That's UAW Pride, like the sticker in the quarter window says.

 

UAW

It's short for 'roll another joint' in Yankee

 

 

Great!! You're very welcome, MyFrstNewStang!!

Deysha

 

So if I post a bunch of nasty pictures online of the bubbling and paint falling off and start threatening with legal action, my 07 might get a new hood? I'm thinking of fixing it myself for now, using a bunch of miracle paint to stop the spread of this corrosion. I plan on getting a new hood, but in the future. Yall think a neutralizer like miracle paint will stop the spread? or is the corrosion too deep in the alluminum? Also need to fight some rust bubbling in the bottom of the door, on the inside seam area. Are there any threads on that? New to this forum. As for the hood I want to just stop the paint from totally falling off the front hood for now, and then replace the entire thing. I'm really pissed that replacing it is the only option, otherwise I would take it to a body shop....
THANKS!

 

Go for it, re: legal action. I somehow doubt an '07 is going to get much attention from Ford, though.

While you could do the work to try and salvage, long term, an oxidized aluminum alloy hood, or you could replace with an OEM onel, the better idea is to replace it with a Cervini or such plastic/fiberglass hood, and get it painted, and therefore avoid the whole paint peeling thing in the first place.

I plan on gettin' the Cobra R one day for Awesome. I think she'll look rite purty wif dat one.

I actually have a budget for All The Things... just a matter o' time.

 

I can't believe all the problems I have see with the paint on mustang. I am so upset that my car has started peeling on the side and The car has not been in a wreck. If anyone knows how to get this fixed through ford plz let me know. I'm going up to ford to see what they say. But I have never had a car just start to bubble and peel. Crazy..... I can't believe I paid 26,000 for a car that peels 4 years later. So disappointed that I will never buy ford again unless they fix this problem.

 

I can't believe even the later year mustangs, the guy above has a 2012, are still having this problem. This is a widely known problem, how could Ford not have done something by now?

 

Because after the cars sell, the percentage of complaints is not enough to warrant any action, even the warranty repaints and replacements. Most Mustangs will go long enough without complaint, or people will be just that complacent because it's not a special enough car to them (I know, right?!) that they'll just trade it in.

Then the dealer gets it, shoots more paint to make the problem go away if it's big enough, and the cycle continues, because they have the body shop to do that with (and they do bumpers *all the time*, lemme tell ya.) Or wholesale it and someone else deals with it.

Either way, eventually, the warranty runs out, and it's Someone Else's Problem at that point, and Ford can say "well... tough."

If it actually cost Ford enough money, it'd get fixed. It doesn't cost them much of anything, and their actions prove it. "Nothing to fix here, everything's overall fine, see the numbers? 3% of the cars? Pfft. We're good, our process is juuuust fine, thanks!"

The only way they'll fix the current hoods is if they're still in warranty, which is 3/36 on the paint. (Corrosion is 5/unlimited, and is ONLY for perforation, not oxidation. Meaning the panel rusts through. Which will take *thousands* of years for the aluminum hoods, so that's right out, none of them will ever qualify for this warranty.)

Both of these run out, and then you're done. A late 2012 might still have time on the paint, but that's it.

The other way is a lawsuit. And in my case, sure! I *could* sue Ford for my shoddy paint situation on the hood. I could spend the money to do that and *maybe* win. If I don't... I am out that money, and I still have to deal with the paint/hood. I figure the chances don't favor me, so I'll just go buy the Cervini Cobra R hood and get it painted when I can, because at least that money is realized in a solution, and not a possible that I might not get.

I am sorta hoping the new aluminum F150s lose their paint *everywhere*, cause a class action, and sweep up any aluminum panels Ford made.

In my case, though, it'd just be a check to cover an aftermarket hood/paint situation, because there is no chance in (a place that's pretty hot) that I'll put another Ford Aluminum hood on my car. Like, ever. The one she has is the last one she'll get.

Anyway, that'd be why.

 

That does make sense.... It does seem like they have lots complaints already!!!! I have already had a recall on my mustang 2 years after I got it. I had the full throttle body go out and had to wait a month before I could get it fixed cuse it was on back order. I'm just not impressed with Ford. My husband has the f150 fx4 ecoboost and has has problems with his turbos....

 

This is nuts. This is still going on? I have been dealing with this two years. The run around they have given me is a joke. Finally I have given up and plan on ordering a cervinis hood. I waited all my life to buy a Shelby and when I do I get this. The first time the dealer took care of it. Little over a year later it came back and I was SOL. The body shop at the dealer really wanted to help but for said forget you. Now I have to dish over $1200 out of my pocket to fix their mistake. The best part is when they say keep your receipt and maybe some day we will pay you back. Lol what a joke.

 

this might be a better option than another defective ford hood for most folks- a helluva lot cheaper than ford's garbage aluminum panel, and no reason it couldnt be painted to last as long as any other reasonable quality manufacturer's hood...
http://www.ebay.com/itm/05-07-08-09-FORD-MUSTANG-STEEL-RAM-AIR-INDUCTION-HOOD-/121455849613?fits=Model%3AMustang&hash=item1c4755308d&vxp=mtr