time will tell...
<Thank you Tim for taking the time to send this to us. I will certainly get it to the right folks within our organization. >

I am still going to print out pics from the last three auto shows and get them bound up/fedexed to some higher ups too... email usually intercepted by underlings, so you never know if it went in the round file or not... I think with the pics of the F150 especially though, it is likely to get passed upstream, this was a big freaking deal with Ford going aluminum, and I'm sure with all the research they were promised, those pics are gonna rattle some cages... if not, they all need canned.

back when I got my 06, I printed out about 50 pages from blueovalforums/TMS/other threads/pictures, mostly about frustration on fords ordering system, praise for 'kzinti' and crew that helped me track my car, got window sticker before build, condemning the 'call your dealer' tape loop like 'customer service' folks back then, bound it up professionally, sent it to a VP, Darryl Hazel snailmail via fedex... got a very nice reply from him, with thanks for the suggestions and some nuts and bolts why things were like they were- but in the end, knew he was a 'car guy' and did something as within months was reading about better things happening... maybe my little bit helped a little, I would like to hope so, maybe just coincidental timing.
anyhow, knew at least one vice president then knew Kzinti 's work, and tons of praise from ford buyers, eventually Kzinty got shutdown, but 'dealer visibility' , the fine 'ford customer service' folks like Deysha started popping up with a little authority for the first time to assist buyers...this stuff was all started by that Kzinti guy and his cohorts- supposedly they worked at kansas city assembly, but noone ever knew their actual names- back in 05-06 they were heroes to a lot of ford buyers... when my first ordered car got smashed at delivery after a 5 month wait, I was done with ford forever...kzinti and pals gave some advice, helped locate options, got me thinking about one more try, here we ended up with three of the darn things... yeah, that kzinti dude cost me a lot of money- but i'll be forever greatful, enjoying these cars added a lot I mighta never known in life... anything 'good' about ford service today -like Deysha, window sticker webtool, stuff like that- I'd say 99.999% came about eventually from efforts of some lowly worker in a truck plant 'illegally' assisting customers in his free time - I truly hope he wound up with a high position in customer service, he earned it more than anyone at ford back then.

anyways I'll always be a ford fan, been that way too long to change- but no way in hell would i recommend a f150 till i see better, and we all know they CAN do better... just gotta remind them once in a while. right now if we need to replace the wifes truck, it will be a dodge... if her truck hangs around another year and the F150 looks as well built, then we may end up with one.

any class action(I hate that crap in general- would opt-out, but would still share pictures) crap/ black eyes ford gets on the mustang hoods- well sorry, its 100% deserved, they simply never shoulda let it go on for a decade. lets finally fix it and move on... I hope those buyers still dealing with this bubbling hood crap get something (I truly believe if ford had to replace half a million hoods it would serve them right...) but moreso, I WANT TO SEE HYUNDAI QUALITY WORK ON ALL FORDS TOO!!! no reason they cant take the same care. the F350 at the auto show was fine- the 150s? no freaking way should those have left the paintshop in my not so humble opinion.

 

I remember Kzinti well... he got me information on my Pony with the DORA, sequence date, etc., when no one else had or would give me any info. At that time convertibles were pretty much unicorns... especially black GT Premium ones. I have never ordered a car before and the wait for my new 'Stang was killing me, but Kzinti saw me through the stress of waiting! I too am grateful for his efforts at the time and I hope he was rewarded.


Funny I knew more than my dealer did... they were in awe when I could produce the VIN and other info that they didn't have.


As much as I love Ford and would like to think they have turned a corner, the Chinese MT82 transmission debacle tells me that they still have a long ways to go - and this is coming from a lifetime Ford fan who has owned six Mustangs, and influenced the purchase of many other Fords for family members and co-workers. I do plan on purchasing the new Mustang some time in the (near) future as well - most likely my last one since I'm now 45 and approaching the age where I'll most likely want a Buick. (j/k!)


I hope they get their act together on this stuff!

 

Sigh.. I just discovered this world today. Noticed paint flaking off the hood leading edge of my '12 V6. I took it to a local paint shop just now, he had me pop the hood and pointed out how it's worse underneath. Told me he saw an '11 with the same issue three days ago. Wouldn't even give me an estimate, told me to contact my dealer. Came home and started looking, found the old TSB and the lawsuit and people getting blown off by their dealerships. I'm going to consult mine and see if I get lucky.

How can this still be a problem after so many years and a lawsuit? Ugh. Wish me luck.

 

are you in warranty still- if not, how far out? *some* dealers have been able to get out of warranty stuff put thru, but inconsistent as heck... in cases where it obviously had to have failed long before it was noticed, a strong dealer might be able to be enough of a advocate to ford to talk them into helping...

hope so- if they do get approved though, AFTER approval, get warranty on the paint work in writing- they might not like to do it, but have to have some kind of warranty...if not good enough, check about going to another dealer that offers paint warranty- again, they might not like it, but hey... the less they like it, the more likely they can convince ford to throw the hood in the dumpster and replace it-

i really feel, truth be told, ford is likely pissing away more on labor to temporarily fix these hoods that the true cost of a new panel...I doubt ford's actual cost is more than 300 a hood...

good luck- oh, please post some pics/cars age/mileage... cant help it, but think showing a 3 yr old ford with corrosion issues to as many folks as possible is a good thing- might not help us, but might wake Ford up that loyal customers are getting pissed at their inept attitude about a simple quality issue they refused to correct a decade into it.
In my thinking, it might hurt Fords wallet a little now, but looks to be the only way to get them to do the right thing, which eventually will make them a better company.

 

Although my 3/60 warranty was up, Ford left me empty handed on ANY sort of compensation for their lack of quality control. Every auto manufacturer comes across problems with their cars. But in the end it's how they recognize these problems and fix them. This ten year old hood corrosion issue should have been solved 8 years ago. Seeing posts on 2014s with corrosion is sickening. There is no way I would buy a new 2015. I, personally, would wait for 3 years of production to see if Ford has finally corrected their paint failure issues.
I've always been a Mopar fan. I do like the Challenger.

 

Hey everyone. My car is at the shop for a slave cylinder issue and to check the brake bias in front brakes. When the service manager and my advisor popped my hood, they noticed a bunch of paint bubbling underneath the hood and were obviously concerned. They said they would contact ford and see what they could do since I'm out of the 3/36 warranty.

Today I heard from my service manager about it and he said he was pushing for a new hood and got ford to supply a new hood and cover around 800 dollars for the hood and paint but leave me with 530 dollars to pay. My question: is this covered under a 5 year 60000 warranty? Am I getting a good deal? I'm educated somewhat on this problem because I've researched it the past couple days and I am genuinely happy that I'm getting a new hood out of it to hopefully get it prepped better than them sanding it, but I feel like this isn't really my problem and the service manager even knows a bunch of mustangs have this problem. Should I push to get it free of charge completely or is it a lost cause since I'm out of 3/36? Either way im going to try but I just want to see everyone's thoughts on the 530 I'll maybe have to pay.

 

I don’t believe you “have” to take the assistance, but you are welcome to speak with your dealer about this, Musg-stang. They will provide you with the information/guidance on this.

Deysha

 

Dear Deysha:
Im happy to see your still the Ford Rep. last time I spoke with you was back end of 2012 when I ordered my Mustand GT Prem. I just noticed today the paint bubbling on the front lip of the hood. Im going to take a drive up to my dealer tomorrow and have them take a look at it. After all Ive been reading, it appears its been an issue for a while. My car is still under warranty. Im going to ask for a new hood. Id bet if its bubbling in one area, there's more that hasnt reared its head yet. I hope Ford will take care of it. Been a great car otherwise.
Mark

 

Thanks for the kind words, GTOdude! Keep me posted on your dealer visit.

Deysha

 

Deysha:
I went to the dealer and spoke with the service manager, very nice guy. He said it was the first time he's seen this. He took some pictures and was going to send them off to Ford to get I guess their blessing so he can get it repainted. He said he'd be back to me in a few days. While we were looking at that spot, we saw some others on the hood AND under the rear deck lid. They dont need any attention yet. I did want to get everything notated while the car was still under warranty, which I did. Im blessed to be dealing with a good friendly dealership. So far, so good..
Mark

 

That's great, GTOdude! This will get resolved soon.

Deysha

 

I own a 2011 MustangGT bought in February 2012. Couple of months back I noticed a small paint issue on my hood. It was like a small dot and I didn't realize what it is or what might have caused it and neglected. Last week when I noticed, the issue had spread forming a big bubble. I google and came to know that it is an infamous issue. Ford service denied to fix as my warranty for bubbling expired in Jan 2015. Also, I was told that bubbling is not a manufacturer problem and they cannot do anything unless it is a corrosion. I tried to talk through them mentioning the widely known bubbling issue with mustangs but with vain.

As many of you reading this might have guessed how frustrated I am with denial from Ford. This is a $36K car and I can't believe that, Ford which is focusing on customer satisfaction lately has failed to acknowledge a widely known phenomenon.

- Nandish

 

every single mustang built will have this problem. if possible, please open the hood, and get a picture of the underside- 99% of the time it will be horribly bad, likely blistered for at least months up to a couple years before wrapping to the topside where most folks first see it- guarantee that paint had failed under warranty(under the hood where you didnt see it).

maybe Deysha can get you some assistance- sometimes another dealer with a bit more knowledge can press ford for assistance after warranty- I would guess especially if you see the typical severely advanced blistering of the underside, theres just too much saying 'obviously this had failed out of sight long before warranty expired due to manufacturing defect'...common sense may not apply to warranty stuff to many, but a good dealer can press it enough to get you fixed up if they want...

I'm a Ford fan, but honestly think it would serve them right if they ended up having to replace every single hood pressed since the 05 came out... again I'll repeat- those that think they dont have a problem have not looked close enough. my undriven 4.9 original mile 2009 that was flatbedded home 6 yrs ago and put under a very expensive shelby cover bubbled up last fall- that car was washed once at the dealer, I washed/waxed once a few yrs ago, otherwise its never even seen any exposure to even water... Ford knows darn well they screwed up, and if they are smart they will start bending over backwards to make these hoods right- guaranteed if they dont, the inevitable class action crap(I hate lawyers, wont want no part of it) will come up, and Ford will lose- this is undeniably 100% a factory process defect that had its first TSB issued in '05 - and they are still doing the same...

Anyways, good luck on yours- you are close enough, I think the right dealer will be able to help you out a bit
Tim

 

Was at a Jeep dealership today picking up my new car and getting rid of my Shelby. They had a 11-12 GT sitting on the front row in front of the store like it was a gem. About 7 inches of the driver's side of the front lip of the hood was blistered up like it had herpes, just about ready to peel off. Glad I got rid of mine when I did, eff that, I'd be really pissed.
Ford has screwed the pooch on this deal. I'm a life long Ford man, but I'll not defend this crap, I'm glad I don't have to deal with it anymore. Screw them.

 

Ya know its not just Fords doing this. I know Chrysler's do it too. What new car did you get HillBilly?

 

Hey all. New to the forum. Picked up an '07 this morning in Louisville, KY and drove it back home to MI. Didn't know the hood corrosion was such a widespread issue (it'd never been on my radar until now). I just assumed it was due to the car sitting out in the sun (the wiper motor cover is sun faded, which is what gave me the impression the car was stored outside a lot).
Sent Deysha a PM to see if she could offer some guidance. My dealer won't be open for consultation on the thing until Monday, so I'll be doing lots of research this weekend to go in armed with the best info I can find.

 

Grand Cherokee Overland.

 

I dunno...a 07 is now pretty much a 'old car', especially buying used... not to make light of this irritating issue, but just saying I really doubt ford will do anything... maybe if/when a class action recall goes out, but wouldnt hold my breath.
I'd suggest it 'is what it is' and just get another hood, 'glass hoods can be had pretty reasonably, get it painted and just be done with it- but keep reciepts/documentation of the blistering- as I still think whether Ford mans-up to the fact they owe a lot of their biggest fan base/loyal buyers more than a hood, and decides on their own to make it right (not really possible, but better than nothing) or a bunch of lawsuits force the issue(making ford look even worse among public, and more costly in legal BS), one way or the other, I think Fords going to both be on the hook for this and still losing buyers- sad but it was inept management that allowed this stuff to go out the door for a decade after learning about it. wether they knew and swept under the rug, or didnt know and listened to inept mid-managers lying about 'no problem', the buck has to stop somewhere.

 

It's really pissed me off that a known manufacturers issue has been left alone for this many years. It's inexcusable and sticks in my craw that my fellow mustang brethren have to deal with this crap. My 07 has a fiberglass hood on it for appearance purposes and it had nothing to do with this issue.

my 13? Well I guess I haven't looked close enough yet or it just needs more time.

Very disappointing.

 

Hello and welcome, Nandish!

As ford4v429 mentioned, I’m happy to get this reviewed for you. Won’t promise anything as your vehicle is out of the new-vehicle limited warranty, but it doesn’t hurt. Please PM me with your VIN, dealer, mileage, full name, and best daytime number.

Thanks for the PM and welcome, timberwolffxdl! I’ll get back to you as soon as possible.

Deysha