Frustrated with Vendor...
12/29/14, 07:28 AM
#21
Legacy TMS Member
They always go 'cheap' unless you specifiy different... although to be honest, I'd have to order something to verify whether you can do that anyway.
That's how they can make it 'free shipping'. They know the approximate cost and factor it in somewhere.
Once they ship it, it's sorta out of their hands, y'know. Blame UPS at that point, is all I'm sayin'.
---
Edit: And look at that! After I posted this, I see that Alex snuck in before me and is reachin' out to RTR. That's good stuff.
That's how they can make it 'free shipping'. They know the approximate cost and factor it in somewhere.
Once they ship it, it's sorta out of their hands, y'know. Blame UPS at that point, is all I'm sayin'.
---
Edit: And look at that! After I posted this, I see that Alex snuck in before me and is reachin' out to RTR. That's good stuff.
Last edited by houtex; 12/29/14 at 07:30 AM.
12/29/14, 08:22 AM
#22
Mach 1 Member
That's have one thing I love about AM, they have great customer service.
RTR-This is absolutely ridiculous and I'm really sorry to see and hear about the delay. This is hands down the worst thing that could happen around the Holiday and I'd like to see what specifically occurred that prevented this from being delivered On time! Please shoot me a PM with your order number so I can take a look at what happened and reach out to my contact at UPS - I'm going to see to it that we have some of the cost of the exhaust put back in your pocket for the delay and inconvenience and I'm going to get you set up with a bunch of AM gear. Let me know and I'll have this fixed for you today!
Alex
Alex
12/29/14, 11:07 AM
#23
Mach 1 Member
Join Date: March 27, 2014
Location: Winnipeg, MB
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12/29/14, 06:10 PM
#24
RTR-This is absolutely ridiculous and I'm really sorry to see and hear about the delay. This is hands down the worst thing that could happen around the Holiday and I'd like to see what specifically occurred that prevented this from being delivered On time! Please shoot me a PM with your order number so I can take a look at what happened and reach out to my contact at UPS - I'm going to see to it that we have some of the cost of the exhaust put back in your pocket for the delay and inconvenience and I'm going to get you set up with a bunch of AM gear. Let me know and I'll have this fixed for you today!
Alex
Alex
Guys, don't get me wrong.....this was not the end of the world and I wasn't "crying" about the late delivery. However, in my business if I fail to live up to an advertised promise, that is a problem. That was my point.
(BTW, the Delivery showed up this evening.)
Thanks AM. I'll hopefully be shopping again soon.
Last edited by RTR-5.0; 12/29/14 at 06:14 PM. Reason: Clarify delivery date
12/30/14, 07:36 AM
#25
Former Vendor
Regardless I hate to see and hear issues like this and the long and the short is that this was our problem and here's why. I can see this order imported into our system around 2:30 on the 19th and we had more than ample time to have it shipped that day.
Had it been shipped the 19th this would've been on the OP's car X-Mas Eve and he would've been terrorizing his neighbors
As much as I love to point the finger at UPS there wasn't anything on his tracking that indicated even a hiccup, service disruption, natural disaster, train derailment, and I'm fine taking responsibility on this! I'm going to get him hooked up with some AM gear because of the delay!
Wow - this is impressive. I just PM'd Alex with my info.
Guys, don't get me wrong.....this was not the end of the world and I wasn't "crying" about the late delivery. However, in my business if I fail to live up to an advertised promise, that is a problem. That was my point.
(BTW, the Delivery showed up this evening.)
Thanks AM. I'll hopefully be shopping again soon.
Guys, don't get me wrong.....this was not the end of the world and I wasn't "crying" about the late delivery. However, in my business if I fail to live up to an advertised promise, that is a problem. That was my point.
(BTW, the Delivery showed up this evening.)
Thanks AM. I'll hopefully be shopping again soon.
As always if anyone has any questions at all please don't hesitate to let me know, I'm always around to help and I'm the easiest person to work with!
Alex
12/30/14, 09:21 AM
#26
Legacy TMS Member
/#evenwithcontext, amirite?
I wanted to see the marching in the news. Disappointed am I.
12/30/14, 12:09 PM
#28
Former Vendor
I like to have fun but I'm all business here guys! I can't stress enough that if anyone ever runs into a problem or an issue the fastest way to have it rectified is to go through me!
Not today...Maybe some smokey burnouts and a citation for noise but, no marching!
12/30/14, 12:29 PM
#30
Cobra Member
Join Date: November 30, 2009
Location: South
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RTR-This is absolutely ridiculous and I'm really sorry to see and hear about the delay. This is hands down the worst thing that could happen around the Holiday and I'd like to see what specifically occurred that prevented this from being delivered On time! Please shoot me a PM with your order number so I can take a look at what happened and reach out to my contact at UPS - I'm going to see to it that we have some of the cost of the exhaust put back in your pocket for the delay and inconvenience and I'm going to get you set up with a bunch of AM gear. Let me know and I'll have this fixed for you today! Alex
12/30/14, 01:18 PM
#31
Former Vendor
12/30/14, 02:20 PM
#32
P.s. The GT 500 AB's are awesome. Thanks!
12/31/14, 10:59 AM
#33
Former Vendor
You know where to find me if anything else comes up! I'm happy to hear that you're enjoying them so much as well!Have a Great New Year Guys!
Alex
1/7/15, 12:00 PM
#34
Shelby GT350 Member
Join Date: February 26, 2012
Location: Down south in Dixie
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Late to the party here, but wanted to add my kudos to AM also. I understand things happen that is out of everyone's control at times. But, I haven't seen but a few that gets in there to straighten things out as quick as AM.
1/7/15, 12:32 PM
#36
Legacy TMS Member
I made a recent purchase through AM/Alex, and he did a wonderful job taking care of me. I still have my rocky past with AM, but I do have confidence in Alex for going above and beyond. I'm glad he's given the power to do so, because more often than not, CS reps are not given that power (I should know, I am one and have zero power to do anything except push paper).
1/8/15, 09:43 AM
#38
Bullitt Member
Join Date: July 16, 2014
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I'm fighting with them too. USPS Surepost sucks butt. Packages ordered in the beginning of December have simply disappeared. I've had issues with them before but in the past they have always treated me a lot better than this go around, as they should, since I've been a customer for over a decade.
Last edited by Critical Mass; 1/8/15 at 09:45 AM.
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