They always go 'cheap' unless you specifiy different... although to be honest, I'd have to order something to verify whether you can do that anyway.

That's how they can make it 'free shipping'. They know the approximate cost and factor it in somewhere.

Once they ship it, it's sorta out of their hands, y'know. Blame UPS at that point, is all I'm sayin'.

---

Edit: And look at that! After I posted this, I see that Alex snuck in before me and is reachin' out to RTR. That's good stuff.

 

That's have one thing I love about AM, they have great customer service.

 

Yup, I've had the same experience. If there's an issue they're on it fast and make sure you're happy. I've bought from them several times and have always been very happy with them.

 

Wow - this is impressive. I just PM'd Alex with my info.

Guys, don't get me wrong.....this was not the end of the world and I wasn't "crying" about the late delivery. However, in my business if I fail to live up to an advertised promise, that is a problem. That was my point.

(BTW, the Delivery showed up this evening.)

Thanks AM. I'll hopefully be shopping again soon.

 

I honestly don't mess around here guys - I'm not only a representative here but I'm a customer and a consumer; I ordered stuff that's still on it's way and I'm currently fighting with a company..I wont name names but it rhymes with "Shamazon"..

Regardless I hate to see and hear issues like this and the long and the short is that this was our problem and here's why. I can see this order imported into our system around 2:30 on the 19th and we had more than ample time to have it shipped that day.

Had it been shipped the 19th this would've been on the OP's car X-Mas Eve and he would've been terrorizing his neighbors As much as I love to point the finger at UPS there wasn't anything on his tracking that indicated even a hiccup, service disruption, natural disaster, train derailment, and I'm fine taking responsibility on this!

I'm going to get him hooked up with some AM gear because of the delay!

You know how I work! If there's ever an issue I'm a PM away guys! Shine the BatSignal or do whatever you need to do and I'll come a runnin'!

I aim to please, Sir. Check your PM's and get back to me whenever you can.

As always if anyone has any questions at all please don't hesitate to let me know, I'm always around to help and I'm the easiest person to work with!

Alex

 

Indeed. I hope your Beehive Support Hairspray comes in soon from Glamazon, and that they hook you up for the troubles like you're lookin' up RTR with his!



/#evenwithcontext, amirite?

 

So no pitch forks? I wanted to see the marching in the news. Disappointed am I.
We need something worth while to march to.

 

Ahh C'mon - We've all been in this position. Sweatin nothin here! For the record it was a nomex fire retardant suit for the forums!

I like to have fun but I'm all business here guys! I can't stress enough that if anyone ever runs into a problem or an issue the fastest way to have it rectified is to go through me!


Not today...Maybe some smokey burnouts and a citation for noise but, no marching!

 

I love AM. That is all.

 

Outstanding!! Kudos to AM!!

 

Hey Thanks guys - I can't stress it enough that I'm always around to help out no matter what so if there's ever anything, don't hesitate to let me know.

Alex

 

Now THIS is how you do customer service. I'm an American Muscle customer/fan for life now.

P.s. The GT 500 AB's are awesome. Thanks!

 

You know where to find me if anything else comes up! I'm happy to hear that you're enjoying them so much as well!

Have a Great New Year Guys!

Alex

 

Late to the party here, but wanted to add my kudos to AM also. I understand things happen that is out of everyone's control at times. But, I haven't seen but a few that gets in there to straighten things out as quick as AM.

 

 

On this forum at least, Alex plays a HUGE role in this. In the past, AM was no where nearly as prompt on this forum, as they are now. Also, in my experience, if you aren't a forum member and just contact them directly, you're not given the same treatment.

I made a recent purchase through AM/Alex, and he did a wonderful job taking care of me. I still have my rocky past with AM, but I do have confidence in Alex for going above and beyond. I'm glad he's given the power to do so, because more often than not, CS reps are not given that power (I should know, I am one and have zero power to do anything except push paper).

 

I hear ya brother. My experience has only been since 2013, and they have been great.

 

I'm fighting with them too. USPS Surepost sucks butt. Packages ordered in the beginning of December have simply disappeared. I've had issues with them before but in the past they have always treated me a lot better than this go around, as they should, since I've been a customer for over a decade.