Airbag Recall
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rpoppertdomi (11/21/16)
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rpoppertdomi (11/21/16)
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Join Date: September 22, 2012
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Originally Posted by TheReaper
The passenger side is not recalled on the 2013/14 year models.
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My dealer tells me that my 2010 had the recall on the driver's side only, and that is what they replaced. Apparently it varies car by car depending on when and where it was manufactured and what air bags were used.
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I called my local dealer like I mentioned above and got an appointment for Monday. The service writer knew nothing about the passenger side initiator issue nor if there was a recall for that also. Will keep everyone posted.
Last edited by junkman9096; 11/24/16 at 06:49 PM.
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Well, THAT was a waste. Went in on time and the service writer had to scan through (what he said was) 17 pages of service bulletins to make sure there wasn't any outstanding ones. Good enough, good work. "See ya in a couple of hours". Alrighty then. 90 minutes later I'm hanging Christmas lights and I get the call. "Mr Junkman, there's a problem." Not only don't they actually have the needed part, though they said they did, but now they don't think they get it for at least another month and probably not until the first quarter of next year. To say I'm irritated is to laughably understate the situation. And who do I get mad at? Ford for not being more proactive and organizing this better and/or laying this on the dealer's? The dealer for not knowing their inventory. I mean they have to have done these for some time, haven't they "polished the stone" of this procedure? Takata? Well of course, Takata. What a cluster.
Last edited by junkman9096; 11/28/16 at 04:51 PM.
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Well, THAT was a waste. Went in on time and the service writer had to scan through (what he said was) 17 pages of service bulletins to make sure there wasn't any outstanding ones. Good enough, good work. "See ya in a couple of hours". Alrighty then. 90 minutes later I'm hanging Christmas lights and I get the call. "Mr Junkman, there's a problem." Not only don't they actually have the needed part, though they said they did, but now they don't think they get it for at least another month and probably not until the first quarter of next year. To say I'm irritated is to laughably understate the situation. And who do I get mad at? Ford for not being more proactive and organizing this better and/or laying this on the dealer's? The dealer for not knowing their inventory. I mean they have to have done these for some time, haven't they "polished the stone" of this procedure? Takata? Well of course, Takata. What a cluster.
After I received my letter saying my inflator was at the dealer. I called my dealer and they had to order the inflator with my VIN. It took another 41 days for the inflator to arrive to my local Ford dealer
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Oh, and I finished with the Christmas lights, so there's that.
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As a service writer, let me tell you your bad surveys can really hurt a a service writer.
Now don't get me wrong if your service writer sucks and did not try to make your trip as easy as possible (what's in a service writers control) then fill the survey out as needed.
But if your mad at Ford or the airbag manufacturer, don't torch the writer!
I don't work for Ford but at my dealership a bad survey can cost me a couple hundred dollars a month!
Just some info!
Now don't get me wrong if your service writer sucks and did not try to make your trip as easy as possible (what's in a service writers control) then fill the survey out as needed.
But if your mad at Ford or the airbag manufacturer, don't torch the writer!
I don't work for Ford but at my dealership a bad survey can cost me a couple hundred dollars a month!
Just some info!
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Not to worry. I mentioned that the service writer seemed diligent in his job and "gave good service". Plus having careers that required me to make those kind of calls to the public, I'm sympathetic to his plight. No, my beef is with Ford and "the system" that would cause customers to be misled and rely upon bad information regarding parts and availability. That's on the dealership/management/manufacturer. But no complaints with the service writer.
Last edited by junkman9096; 12/1/16 at 12:13 AM.
#277
My issues were with lack of service provided by the local dealership. I have had a couple of bad experiences with their service department. I know that certain aspects of the recall are out of control of the dealer, my dad owned a dealership when I was a kid.
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Text of my review posted on Yelp and Google:
Its going be hard to review the service at Ukiah Ford, because I never actually got a service there.
I called up to have the airbag initiator replaced under the national recall and my notices from Ford said to check with the dealer in the last quarter of the year. I did so and was assured that the part was in and scheduled an appointment. After arriving at the dealership I was well treated by the service writer. HE AT LEAST did his job well, checking back through the listing of service bulletins to make certain there wasn't anything else. (Thus the one star). 90 minutes later the same service writer called back to tell me that "sorry, we actually don't have the part but maybe next month or the first quarter of 2017". WTH! Went in and retrieved my car without incident.
Again, my beef isn't with the service writer. What I have a complaint with is Ford for not being more on top of the situation, the dealership for not having a handle on their parts inventory (especially for such a widely publicized situation as the airbag recall) and the "system" for letting this happen. Very disappointing.
Its going be hard to review the service at Ukiah Ford, because I never actually got a service there.
I called up to have the airbag initiator replaced under the national recall and my notices from Ford said to check with the dealer in the last quarter of the year. I did so and was assured that the part was in and scheduled an appointment. After arriving at the dealership I was well treated by the service writer. HE AT LEAST did his job well, checking back through the listing of service bulletins to make certain there wasn't anything else. (Thus the one star). 90 minutes later the same service writer called back to tell me that "sorry, we actually don't have the part but maybe next month or the first quarter of 2017". WTH! Went in and retrieved my car without incident.
Again, my beef isn't with the service writer. What I have a complaint with is Ford for not being more on top of the situation, the dealership for not having a handle on their parts inventory (especially for such a widely publicized situation as the airbag recall) and the "system" for letting this happen. Very disappointing.
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Text of my review posted on Yelp and Google:
Its going be hard to review the service at Ukiah Ford, because I never actually got a service there.
I called up to have the airbag initiator replaced under the national recall and my notices from Ford said to check with the dealer in the last quarter of the year. I did so and was assured that the part was in and scheduled an appointment. After arriving at the dealership I was well treated by the service writer. HE AT LEAST did his job well, checking back through the listing of service bulletins to make certain there wasn't anything else. (Thus the one star). 90 minutes later the same service writer called back to tell me that "sorry, we actually don't have the part but maybe next month or the first quarter of 2017". WTH! Went in and retrieved my car without incident.
Again, my beef isn't with the service writer. What I have a complaint with is Ford for not being more on top of the situation, the dealership for not having a handle on their parts inventory (especially for such a widely publicized situation as the airbag recall) and the "system" for letting this happen. Very disappointing.
Its going be hard to review the service at Ukiah Ford, because I never actually got a service there.
I called up to have the airbag initiator replaced under the national recall and my notices from Ford said to check with the dealer in the last quarter of the year. I did so and was assured that the part was in and scheduled an appointment. After arriving at the dealership I was well treated by the service writer. HE AT LEAST did his job well, checking back through the listing of service bulletins to make certain there wasn't anything else. (Thus the one star). 90 minutes later the same service writer called back to tell me that "sorry, we actually don't have the part but maybe next month or the first quarter of 2017". WTH! Went in and retrieved my car without incident.
Again, my beef isn't with the service writer. What I have a complaint with is Ford for not being more on top of the situation, the dealership for not having a handle on their parts inventory (especially for such a widely publicized situation as the airbag recall) and the "system" for letting this happen. Very disappointing.
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I have a vague recollection that the problem is more pronounced in high humidity areas so it may be the situation that they have the parts first. Just don't tell me you have it when you don't. Just hoping I don't have a reason to have the airbag deploy, for any number of reasons. Being a beta tester is just one.