I don`t know about that. From what I remember as a very young man back then , customer service was all but a memory , it was the "Like it or Lump it" attitude amongst most all retail and service agencies. Customer service came back into "Vogue" around the late 80`s to early 90`s. When it was finally my turn to pay back all of those snotty and bastardly asses with the kind of service they doled out for so long , I was prevented by the "Customer is allways right " mandate. Seems like they finally wised up about customers leaving for other stores and brands. Lots of BIG BIG names did not make it.

And back then , it was much easier to work on your own car also.

 

I guess the more things change, the more they stay the same. For some reason I have an idealistic vision of those hey days in the sixties. Anyways, I got a call from the dealer service director 2 days ago. I love it when they follow up with you and ask how your service was. They expect you to say it went well. I replied honestly, and now the next time I go, he insisted that I call him so that he ensures I get served courteously. I'll have to see how that goes.