Guys - tell me if this makes sense to anyone. I brought my car to the dealer a few months ago for a split in the leather seat cover. Pictures were taken, the claim was approved, and the dealer ordered the new cover. When I brought it in the dealer discovered they sent the wrong cover. He re-ordered the correct cover. I have been waiting 6 weeks and still nothing. I really don't understand the delay, but the dealer said it comes from the vendor and this is normal.
The problem is that my bumper to bumper warranty expires 5/17 (tomorrow) and since Ford has yet to get this cover to the dealer, the claim might be an issue. According to the dealer, when the initial claim was approved, they have 30 days to get the job done or it has to be re-approved. Since 30 days is up and the claim needs to be re-submitted when the part comes in, he is not sure if it will get approved since the warranty ended.
Does this make sense? The dealer has been great so far and I had other work done there. They are a small dealer and the service is great. I understand his concern since they need to get paid for the work. But how could the process be that flawed? The claim is in already and was previously approved but the work was not done because of the lack of availability of the part. It was not my doing.
Opinions? If this is the case, I am cancelling my ESP also. I will just go about fixing things on my own if this is the way Ford does business.

 

Having previously worked at a large auto manufacture in the warranty department myself I'd say you are safe. The initial concern was submitted and verified before the warranty expired. That should be the date they use to submit the claim to the manufacture, even if they need to get the work approved once again.

 

Oh and I remember once we had a 2 year delay on new headlights. The manufactures are often at the mercy of their suppliers.

 

Thanks solscooter for the reply. I hope Ford does the right thing but it seems a reply from Fordservice on this site is completely absent. I sent her a few pm's last week as well with absolutely no reply. I also called the customer care number and have not received a call back.

 

The initial claim has already been documented. You should be fine.

 

Got a call back from Ford service and it is still covered. Thanks Deysha!

 

You’re very welcome, 88lx50! I heard about the parts delay as well. Have a good one!

Deysha