One month.
11/9/15, 07:47 PM
#1
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One month.
What should I do if my dealership/Ford is taking over a month to fix my car? It's a 2013 Mustang that just hit 27,000 miles. The dealership never really explained the issue, but I know for sure its overheating.
11/9/15, 08:39 PM
#2
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First, why start a new thread, when you have this one:
https://themustangsource.com/forums/...e-ford-539165/
Already going?
But beyond that, ask to have the issue explained, and explained well. Ask to be taken to see the car to see the problem yourself. Elevate to a Ford district manager if you're not being helped. Talk to Deysha here (FordService) and she may be able to help.
But really, a little thin on the details to recommend anything else. Did you get a free rental? Did you get an estimate on the time to complete? Were you told there's a parts issue, and what part it is? TSB information?
https://themustangsource.com/forums/...e-ford-539165/
Already going?
But beyond that, ask to have the issue explained, and explained well. Ask to be taken to see the car to see the problem yourself. Elevate to a Ford district manager if you're not being helped. Talk to Deysha here (FordService) and she may be able to help.
But really, a little thin on the details to recommend anything else. Did you get a free rental? Did you get an estimate on the time to complete? Were you told there's a parts issue, and what part it is? TSB information?
Last edited by houtex; 11/9/15 at 08:42 PM.
11/9/15, 09:33 PM
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First, why start a new thread, when you have this one:
https://themustangsource.com/forums/...e-ford-539165/
Already going?
But beyond that, ask to have the issue explained, and explained well. Ask to be taken to see the car to see the problem yourself. Elevate to a Ford district manager if you're not being helped. Talk to Deysha here (FordService) and she may be able to help.
But really, a little thin on the details to recommend anything else. Did you get a free rental? Did you get an estimate on the time to complete? Were you told there's a parts issue, and what part it is? TSB information?
https://themustangsource.com/forums/...e-ford-539165/
Already going?
But beyond that, ask to have the issue explained, and explained well. Ask to be taken to see the car to see the problem yourself. Elevate to a Ford district manager if you're not being helped. Talk to Deysha here (FordService) and she may be able to help.
But really, a little thin on the details to recommend anything else. Did you get a free rental? Did you get an estimate on the time to complete? Were you told there's a parts issue, and what part it is? TSB information?
11/10/15, 07:43 AM
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First, why start a new thread, when you have this one:
https://themustangsource.com/forums/...e-ford-539165/
Already going?
But beyond that, ask to have the issue explained, and explained well. Ask to be taken to see the car to see the problem yourself. Elevate to a Ford district manager if you're not being helped. Talk to Deysha here (FordService) and she may be able to help.
But really, a little thin on the details to recommend anything else. Did you get a free rental? Did you get an estimate on the time to complete? Were you told there's a parts issue, and what part it is? TSB information?
https://themustangsource.com/forums/...e-ford-539165/
Already going?
But beyond that, ask to have the issue explained, and explained well. Ask to be taken to see the car to see the problem yourself. Elevate to a Ford district manager if you're not being helped. Talk to Deysha here (FordService) and she may be able to help.
But really, a little thin on the details to recommend anything else. Did you get a free rental? Did you get an estimate on the time to complete? Were you told there's a parts issue, and what part it is? TSB information?
Deysha
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