FORD dealership abuse
Legacy TMS Member
Joined: January 6, 2006
Posts: 14,053
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From: Bay Area, CA
Cobra Member
Joined: February 11, 2013
Posts: 1,203
Likes: 21
From: Florida
On the front page of Jalopnik now... http://carbuying.jalopnik.com/watch-...1614852685/all
Member
Joined: July 15, 2014
Posts: 21
Likes: 0
From: London area Ontario Canada
[QUOTE=typesredline;6835514
I believe ford will be on his side here due to the dealer also claiming warranty work and not actually doing anything. They both have interests against the dealership.
.[/QUOTE]
I wouldn't hold my breath. Every time I had a legit issue and dealt with fords customer service, they listened to what i had to say, but always ended up with "unfortunately, there is nothing we can do, talk to your dealer". My experience with calling them is a waste of time and completely useless. If it wasn't for me being a 40 year employee and knowing a few people that could help, I'd be helpless like most customers. Sadly, getting legal representation seems to be the only language they understand when things go left and nobody seems interested in doing the right thing.
One can only imagine, how well ford would do, if they'd be known for outstanding customer service.
Ford is in fact partly responsible, simply because the dealer represents the company.
OP: Wish you well in your pursuit of justice and will keep my eye on this thread.
I believe ford will be on his side here due to the dealer also claiming warranty work and not actually doing anything. They both have interests against the dealership.
.[/QUOTE]
I wouldn't hold my breath. Every time I had a legit issue and dealt with fords customer service, they listened to what i had to say, but always ended up with "unfortunately, there is nothing we can do, talk to your dealer". My experience with calling them is a waste of time and completely useless. If it wasn't for me being a 40 year employee and knowing a few people that could help, I'd be helpless like most customers. Sadly, getting legal representation seems to be the only language they understand when things go left and nobody seems interested in doing the right thing.
One can only imagine, how well ford would do, if they'd be known for outstanding customer service.
Ford is in fact partly responsible, simply because the dealer represents the company.
OP: Wish you well in your pursuit of justice and will keep my eye on this thread.
Last edited by Pete6114; Aug 2, 2014 at 12:12 PM.
Bullitt Member
Joined: May 10, 2014
Posts: 314
Likes: 11
From: New York
It is sad, it's a dealership like this that is the reason most people think car dealers and mechanics are nothing but scammers. Hopefully they will learn something from this, but most likely not since they tried to scam the OP again after they got caught the first time.
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Joined: July 31, 2014
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No doubt this would go viral. One of the more egregious abuses of customer relations I have seen in quite some time.
President David Menten is only digging a deeper grave. I sincerely hope you are happy with the outcome.
I honestly never remember something so bad from a dealership- tuner shops yeah but this as bad as it gets. For the President to allege something devious or sinister occured by the recording in plausible deniability is its most sincere form.
President David Menten is only digging a deeper grave. I sincerely hope you are happy with the outcome.
I honestly never remember something so bad from a dealership- tuner shops yeah but this as bad as it gets. For the President to allege something devious or sinister occured by the recording in plausible deniability is its most sincere form.
Thread Starter
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Joined: March 12, 2013
Posts: 399
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From: FL.
As an update in short: The President of this dealership, as of this morning, is posting and communicating with the public with very misleading statements. As a first response from him to the public yesterday, he has accused me of extortion and bullying while making statements to protect his employees actions.
Cobra Member
Joined: February 11, 2013
Posts: 1,203
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From: Florida
Thanks for the good laugh! I needed it. As an update in short: The President of this dealership, as of this morning, is posting and communicating with the public with very misleading statements. As a first response from him to the public yesterday, he has accused me of extortion and bullying while making statements to protect his employees actions.
Have the cops been involved yet? They should be.
Legacy TMS Member
Joined: January 6, 2006
Posts: 14,053
Likes: 166
From: Bay Area, CA
HA! I used to work in Tesla service. The techs aren't THAT bad, but most of them have come from other manufacturer dealerships. I've seen customer cars...not quite "abused"...but not treated as well as they should have been. Whenever I checked in a customer's car, I would always do a through visual inspection *with* the customer present, to avoid any issues when the car was ready for pickup. Sometimes the customer wouldn't care and I wouldn't take no for an answer.
That said, some of techs were some of the hardest people to work with because they just did not care about the owners' property, or doing the job well/quickly. They are all hourly, so they had no incentive to work fast.
That said, some of techs were some of the hardest people to work with because they just did not care about the owners' property, or doing the job well/quickly. They are all hourly, so they had no incentive to work fast.
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Joined: July 15, 2014
Posts: 21
Likes: 0
From: London area Ontario Canada
Thanks for the good laugh! I needed it.
As an update in short: The President of this dealership, as of this morning, is posting and communicating with the public with very misleading statements. As a first response from him to the public yesterday, he has accused me of extortion and bullying while making statements to protect his employees actions.
As an update in short: The President of this dealership, as of this morning, is posting and communicating with the public with very misleading statements. As a first response from him to the public yesterday, he has accused me of extortion and bullying while making statements to protect his employees actions.
Just curious here....what type of camera do you use and how did you install it?
Last edited by Pete6114; Aug 3, 2014 at 11:53 AM.
Spam Connoisseur
I got هَبوبed
I got هَبوبed
Joined: September 8, 2009
Posts: 9,651
Likes: 7
From: Sun City AZ
they just posted this on the facebook page
Sawgrass Ford
15 minutes ago
.
"To the customer on the video, we sincerely apologize, we would like to extend you the offer of purchasing your car at retail price, allowing you to keep the aftermarket parts."
David Menten
Sawgrass Ford
15 minutes ago
.
"To the customer on the video, we sincerely apologize, we would like to extend you the offer of purchasing your car at retail price, allowing you to keep the aftermarket parts."
David Menten
