401a interior - is this "normal"
#62
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Thank you Deysha. I really appreciate your help. My dealer has also been great.
This will be my fifth trip for the same issue with seat. I think there should be a solid plan in place and all parts ready to go, so I don't have to make a sixth trip and have my seat torn down yet another time.
This will be my fifth trip for the same issue with seat. I think there should be a solid plan in place and all parts ready to go, so I don't have to make a sixth trip and have my seat torn down yet another time.
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#64
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Thank you Deysha. I really appreciate your help. My dealer has also been great.
This will be my fifth trip for the same issue with seat. I think there should be a solid plan in place and all parts ready to go, so I don't have to make a sixth trip and have my seat torn down yet another time.
This will be my fifth trip for the same issue with seat. I think there should be a solid plan in place and all parts ready to go, so I don't have to make a sixth trip and have my seat torn down yet another time.
Deysha
#65
Stories like this make me glad I got cloth not to say over time my cloth won't look bad but at least I didn't pay any extra money to get it. To be honest I have never been a huge leather fan and is why I bought a car without it. I hope you get this resolved to your satisfaction.
Wayne
Wayne
#73
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Exactly right? You'd think after all this, ford could have saved time, money, and face... While keeping customer satisfaction up, by simply changing the seat out.
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Actually, I am an attorney in Massachusetts, which has some of the most pro-consumer laws in the nation.
Last edited by thebms; 10/6/13 at 05:31 PM.
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On top of all the trouble with my seat, my A/C started acting up again this weekend. After malfunctioning all summer (and three visits for a total of six days in the shop, where the A/C compressor and belt were ultimately replaced) I thought it was finally fixed. I guess not.
#76
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On top of all the trouble with my seat, my A/C started acting up again this weekend. After malfunctioning all summer (and three visits for a total of six days in the shop, where the A/C compressor and belt were ultimately replaced) I thought it was finally fixed. I guess not.
Deysha
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Here's Ford's idea of a "repair." I was told in no uncertain terms that this is the best they can do... Well, its still way worse than when I started. I am completely dissatisfied with Ford, but I'm not sure if there's anything else I can do besides take my future business elsewhere (we bought another new car last weekend and it was NOT a Ford, despite the fact that I was ready to buy an Explorer before this whole thing went down with my Mustang).