401a interior - is this "normal"
9/9/13, 09:31 AM
#41
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Update:
The good news is that I finally got my car back. They had also done some work on the a/c system, which was great (they used their best mechanic - same guy who does all the Shelbys and FordGTs).
The bad news is that the seat looks worse than before. I am so disappointed
The good news is that I finally got my car back. They had also done some work on the a/c system, which was great (they used their best mechanic - same guy who does all the Shelbys and FordGTs).
The bad news is that the seat looks worse than before. I am so disappointed
9/9/13, 12:51 PM
#42
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Update:
The good news is that I finally got my car back. They had also done some work on the a/c system, which was great (they used their best mechanic - same guy who does all the Shelbys and FordGTs).
The bad news is that the seat looks worse than before. I am so disappointed
The good news is that I finally got my car back. They had also done some work on the a/c system, which was great (they used their best mechanic - same guy who does all the Shelbys and FordGTs).
The bad news is that the seat looks worse than before. I am so disappointed
I'm going to get this fixed. I love my car, but this seat pisses me off every time I look at it. I just want what I paid for.
I actually don't think this is the dealer's fault... The are just trying to help within the limits of what Ford Warranty dept. tells them. Hopefully, I can get some answers Monday when people are back in the office.
I actually don't think this is the dealer's fault... The are just trying to help within the limits of what Ford Warranty dept. tells them. Hopefully, I can get some answers Monday when people are back in the office.
Deysha
9/10/13, 06:03 AM
#43
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9/13/13, 12:49 PM
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9/18/13, 05:35 AM
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Update: I worked with my dealership to submit another claim. Ford Warranty's response was that I should bring the car in again so they can make "adjustments." 
I'm more than a little frustrated since they've already had the seat apart three times - I have no idea how taking it apart and putting it back together again could possible help. At this point, the foam is breaking down, so I would think messing with it would only make things worse.
So its back to the dealership I go again.
I'm more than a little frustrated since they've already had the seat apart three times - I have no idea how taking it apart and putting it back together again could possible help. At this point, the foam is breaking down, so I would think messing with it would only make things worse.
So its back to the dealership I go again.
Last edited by thebms; 9/19/13 at 05:52 AM.
9/19/13, 08:35 AM
#49
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I have a 2013 GT premium with the 401a interior. After only about 800 miles the driver seat looks like this, and seems to be getting worse by the mile.
Is this "normal?" I'm not a big or heavy guy. Honestly, I have seen cars with 10's of thousands of miles with leather that looks better than this.
I love the car, but this ticks me off every time I open the driver's side door and see it.
If you think it's a defect, how would you approach getting it fixed?
Is this "normal?" I'm not a big or heavy guy. Honestly, I have seen cars with 10's of thousands of miles with leather that looks better than this.
I love the car, but this ticks me off every time I open the driver's side door and see it.
If you think it's a defect, how would you approach getting it fixed?
9/19/13, 02:02 PM
#50
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Have you taken it in? What did the dealer say/do? Is the problem resolved?
9/19/13, 10:36 PM
#51
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I recently read your post, so no, I haven't yet taken the car in. I also have a shifting problem, plus the infamous front A-arm noise creak over speed bumps problem. I'm waiting for two of these issues to get a little more pronounced so that there's no question that all the problems exist. Judging by your experience it sounds like the seat issue is difficult for Ford to figure out. I'll post more as soon as I take the car in, which should be soon.
9/20/13, 09:48 AM
#52
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Update: I worked with my dealership to submit another claim. Ford Warranty's response was that I should bring the car in again so they can make "adjustments."
I'm more than a little frustrated since they've already had the seat apart three times - I have no idea how taking it apart and putting it back together again could possible help. At this point, the foam is breaking down, so I would think messing with it would only make things worse.
So its back to the dealership I go again.
I'm more than a little frustrated since they've already had the seat apart three times - I have no idea how taking it apart and putting it back together again could possible help. At this point, the foam is breaking down, so I would think messing with it would only make things worse.
So its back to the dealership I go again.
Please make an appointment with your dealer and let me escalate this for you as well. PM me with your VIN, dealer, mileage, full name, and best daytime number.
Deysha
9/20/13, 06:58 PM
#53
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I am not a happy camper. The last claim that was submitted, Ford said to bring the car in for an "adjustment." Well, I brought it in today and the tech tried, but no further adjustment was possible. The seat has been taken apart so many times now that it looks and feels
totally worn out.
Ford then authorized another new seat cover, but I'm not sure how that will solve the problem since it was already tried and failed. I spoke with the dealer some more when I picked up the car - we will try to get Ford to authorize replacement of the foam too. The dealer has been great so I am hopeful.
Ford needs to step up to the plate here and replace the whole bottom end of the seat. Four visits with no progress is ridiculous. A lot of time and money could have been saved if this was done right the first time.
I totally regret ticking the box for the 401a "upgrade."
totally worn out.
Ford then authorized another new seat cover, but I'm not sure how that will solve the problem since it was already tried and failed. I spoke with the dealer some more when I picked up the car - we will try to get Ford to authorize replacement of the foam too. The dealer has been great so I am hopeful.
Ford needs to step up to the plate here and replace the whole bottom end of the seat. Four visits with no progress is ridiculous. A lot of time and money could have been saved if this was done right the first time.
I totally regret ticking the box for the 401a "upgrade."
9/20/13, 07:08 PM
#54
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I am not a happy camper. The last claim that was submitted, Ford said to bring the car in for an "adjustment." Well, I brought it in today and the tech tried, but no further adjustment was possible. The seat has been taken apart so many times now that it looks and feels
totally worn out.
Ford then authorized another new seat cover, but I'm not sure how that will solve the problem since it was already tried and failed. I spoke with the dealer some more when I picked up the car - we will try to get Ford to authorize replacement of the foam too. The dealer has been great so I am hopeful.
Ford needs to step up to the plate here and replace the whole bottom end of the seat. Four visits with no progress is ridiculous. A lot of time and money could have been saved if this was done right the first time.
I totally regret ticking the box for the 401a "upgrade."
totally worn out.
Ford then authorized another new seat cover, but I'm not sure how that will solve the problem since it was already tried and failed. I spoke with the dealer some more when I picked up the car - we will try to get Ford to authorize replacement of the foam too. The dealer has been great so I am hopeful.
Ford needs to step up to the plate here and replace the whole bottom end of the seat. Four visits with no progress is ridiculous. A lot of time and money could have been saved if this was done right the first time.
I totally regret ticking the box for the 401a "upgrade."
9/20/13, 07:12 PM
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9/20/13, 07:27 PM
#56
I Have No Life
9/22/13, 07:23 PM
#57
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This thread is frustrating. So sorry my friend. I see all of the 401a interiors that are flawless from the get go and I just can't understand why the dealership is not doing anything about it. There resolution is unacceptable!
I'd take it as far as saying the seat is now a safety hazard. The wrinkles are interfering with safe heel/toe shifting. Your jeans are now getting hung up on the seat when hitting the brakes, Also they are causing the seatbelt to wear irregularly, in addition, causing lumbar breakdown in your back. You should see a doctor for that unsafe seat that Ford refuses to fix!. Lol you get my drift.
I'd take it as far as saying the seat is now a safety hazard. The wrinkles are interfering with safe heel/toe shifting. Your jeans are now getting hung up on the seat when hitting the brakes, Also they are causing the seatbelt to wear irregularly, in addition, causing lumbar breakdown in your back. You should see a doctor for that unsafe seat that Ford refuses to fix!. Lol you get my drift.
Last edited by Getportfolio; 9/22/13 at 07:25 PM.
9/23/13, 08:08 AM
#58
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I am not a happy camper. The last claim that was submitted, Ford said to bring the car in for an "adjustment." Well, I brought it in today and the tech tried, but no further adjustment was possible. The seat has been taken apart so many times now that it looks and feels
totally worn out.
Ford then authorized another new seat cover, but I'm not sure how that will solve the problem since it was already tried and failed. I spoke with the dealer some more when I picked up the car - we will try to get Ford to authorize replacement of the foam too. The dealer has been great so I am hopeful...
totally worn out.
Ford then authorized another new seat cover, but I'm not sure how that will solve the problem since it was already tried and failed. I spoke with the dealer some more when I picked up the car - we will try to get Ford to authorize replacement of the foam too. The dealer has been great so I am hopeful...
Deysha
9/23/13, 11:57 AM
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9/24/13, 10:49 AM
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The dealership just called me back - they got authorization to replace the foam as well as the cover.
I asked if they could look into whether there are other parts that form or support the seat bottom that I could also be replaced - springs, bolsters, etc.
I also want the fasteners to be replaced - maybe part of the problem is that the seat cover is not being held in place properly?
Can anyone think of other related seat components that I should ask to be replaced? Unfortunately, the Recaros are a no go :-(
I asked if they could look into whether there are other parts that form or support the seat bottom that I could also be replaced - springs, bolsters, etc.
I also want the fasteners to be replaced - maybe part of the problem is that the seat cover is not being held in place properly?
Can anyone think of other related seat components that I should ask to be replaced? Unfortunately, the Recaros are a no go :-(