2011 GT extended warranty - ITEMS NOT COVERED
1/24/16, 02:24 PM
#21
Legacy TMS Member
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^+1
Thanks, Gabe, your are most correct, sir. I tried this, as well. Change the # in the computer to the 'covered' part, and we're all set. 'Douche' is an understatement. They would not consider it. Service Adviser and Service Manager only know how to punch a number into a computer, they know squat about actual service and repairs. And I told them as much. I'm making head-way with the GM of the dealer, so I see a glimmer of light at the end of this annoyingly long tunnel...
Thanks for your insight and help.
^+1
Thanks, Gabe, your are most correct, sir. I tried this, as well. Change the # in the computer to the 'covered' part, and we're all set. 'Douche' is an understatement. They would not consider it. Service Adviser and Service Manager only know how to punch a number into a computer, they know squat about actual service and repairs. And I told them as much. I'm making head-way with the GM of the dealer, so I see a glimmer of light at the end of this annoyingly long tunnel...
Thanks for your insight and help.
Did you buy the car from this dealership?
1/24/16, 02:26 PM
#22
Legacy TMS Member
Also, the track's "teeth" are metal, the motor's gears are plastic. Do they really believe the metal teeth got stripped by the motor's plastic gears?
Morons!
Morons!
1/24/16, 04:07 PM
#23
Currently a Corvette Owner!
Thread Starter
Gabe - yes, bought the car at this very dealer. All service and repairs there, too. All warranty stuff so far. This is the first out-of-warranty situation for this car. Yes, the Service Advisor and Service Manager are morons for sure. FoMoCo set up the power seat deal so that it's all connected. They won't just replace a gear set or a motor. The entire track assembly is swapped out. Good in terms of repair, bad in terms of ExtraCARE coverage.
1/24/16, 05:41 PM
#24
Legacy TMS Member
Yeah, that sucks. hopefully the GM can get the Svc Mgr to make it right for you.
At least find out what the part # is that you need.
You can get it for $200-300 on tascaparts.com and just put it in yourself ...
At least find out what the part # is that you need.
You can get it for $200-300 on tascaparts.com and just put it in yourself ...
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MustangLady322 (1/12/21)
1/26/16, 07:20 AM
#26
Legacy TMS Member
They've been Autonation Ford now for a couple years, and their pricing tends to be very similar to Tasca's since they both follow the same pricing matrix
1/27/16, 09:47 AM
#28
Currently a Corvette Owner!
Thread Starter
Well, I'm happy to report that I finally have a resolution to my problem. After discussions with the General Manager of the dealer, he has agreed to pay for most of the repair. My portion is $230 ($130 diagnosis + $100 deductible). All fixed and picked up yesterday.
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MustangLady322 (1/12/21)
1/27/16, 11:26 AM
#29
Legacy TMS Member
Well, I'm happy to report that I finally have a resolution to my problem. After discussions with the General Manager of the dealer, he has agreed to pay for most of the repair. My portion is $230 ($130 diagnosis + $100 deductible). All fixed and picked up yesterday.
1/27/16, 03:26 PM
#30
Currently a Corvette Owner!
Thread Starter
Thanks, Gabe. What I liked most about the GM's attitude...he listened...and he understood. That's more than I can say for the Service Adviser, the Service Mgr, & FoMoCo Customer Team.
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