Experiance with cj pony parts
Thread Starter
Mach 1 Member
Joined: July 5, 2012
Posts: 806
Likes: 0
I think the biggest thing any successful retail company knows is that every customer has a different definition of good or bad customer service. Clearly from this thread, there are many view points. The companies that are truly outstanding, are the ones who are flexible with customers and put themselves in the customers scenario, without adding their own personal belief in the mix. Rules are not meant to be rules when it comes to the customer, they are meant to be guidelines for normal situations. Different situations warrant different solutions. This...is what American Muscle understands, and I know they will have a long and prosperous future because of it.
Bullitt Member
Joined: November 15, 2012
Posts: 269
Likes: 1
I've had nothing but great customer service from CJPony Parts.
I didn't expect to be given a promo (nor would I have asked them to) that wasn't available when I placed my order though.
It's like buying something at the grocery store and finding out 3 days later that it went on sale and trying to get a refund.
I'm not saying that you shouldn't have - hell I see it every day. Just not something that I do.
I didn't expect to be given a promo (nor would I have asked them to) that wasn't available when I placed my order though.
It's like buying something at the grocery store and finding out 3 days later that it went on sale and trying to get a refund.
I'm not saying that you shouldn't have - hell I see it every day. Just not something that I do.
Former Vendor
Joined: March 5, 2010
Posts: 591
Likes: 0
From: Harrisburg, PA
I had a pretty awful experience today with this company. I ordered about 300 worth of product 3 days ago from them and today I get an email saying for every 100 I spend I get a 30 gift card.
So most retailers let you do a one time price adjustment within 7 days, so I figured I would give them a call and see what they say. Well...two supervisors basically told me I could return the product and then re-buy it to get the offer but I would have to send the product back. Now lets realistically think about this...the only person losing money on me sending it back would be them, why would they not retro this offer and be done with it? So...the supervisors were so rude and disrespectful about this situation that I will absolutely never shop there again. I told him that i would return the product and shop somewhere else and he could have cared less. The supervisor got tired of talking to me and literally sent me to his voice mail. Wtf? I didn't know they were doing so great that they could just dismiss customer concerns like that. My main problem was not the discount, it was the way I was treated by them. Not good...
So most retailers let you do a one time price adjustment within 7 days, so I figured I would give them a call and see what they say. Well...two supervisors basically told me I could return the product and then re-buy it to get the offer but I would have to send the product back. Now lets realistically think about this...the only person losing money on me sending it back would be them, why would they not retro this offer and be done with it? So...the supervisors were so rude and disrespectful about this situation that I will absolutely never shop there again. I told him that i would return the product and shop somewhere else and he could have cared less. The supervisor got tired of talking to me and literally sent me to his voice mail. Wtf? I didn't know they were doing so great that they could just dismiss customer concerns like that. My main problem was not the discount, it was the way I was treated by them. Not good...
- I'm sure it was in the fine print somewhere they were good for 30 but had I paid better attention I'd have ordered the parts from somewhere else for a little less without the promotion.
- Their regular prices are always about 5-10% higher than you can find elsewhere. It's when they put the item on sale or offer the free gift cards that their prices become competitive or better than the competition.
- I make sure every post I do about our gift card sales has it noted that they expire in 30 days.
- As far as our regular prices go here are a few examples of how your statement is wrong.
http://www.cjponyparts.com/roush-sid...-2013/p/GER11/ $162.99
http://www.americanmuscle.com/roush-...kers-2010.html $169.99
http://www.cjponyparts.com/magnaflow...-2009/p/CBG31/ $587.99
http://www.americanmuscle.com/2005-m...xhaust-gt.html $587.99
so one item we are better priced and the other we are evenly priced. I am not saying we are always going to be the best price but we are very price competitive.
Sorry I don't work Saturday's or Sunday's.
- You simply bought at the wrong time. It happens. Its not your fault or CJ's fault You bought when you bought.. You didnt lose money. You bought at what you thought was a fair price and you didnt buy knowing you would have the possibly sale or you might of waited.
- Maybe a smarter way to buy if you care about discounts is to ask around or contact the rep(like others have said we have one here on the forum) and see what the buzz is on stuff.
- I also wouldnt wait to hear from the CJ rep today because its saturday and he might have a life out side of hearing people cry on a forum on his day off.
- This statement couldn't be worded any better.
- I have people do this all the time and if I know what the promotion is I have no problem letting them know if it's something they could possibly take advantage of.
- You are correct I was actually celebrating my 12th Wedding Anniversary with the wife on Saturday
Just Plain Rude!
Joined: February 1, 2004
Posts: 3,393
Likes: 18
From: Denton, TX
The manager and CS Rep dismissed you once you started using colorful words towards them. You say most retailers, you do realized everyone you mentioned is a huge National chain, just because these large stores decide to have this as policy doesn not dictate that we should as well. I'm sorry you don't agree with it but our policy is simple, once your order ships that order is done. Had your order not had shipped yet then you would of probably had no issue getting the giftcards added but this wasn't the case this time.
So what your saying is because you threatened us we should give in to your demands?
So what your saying is because you threatened us we should give in to your demands?
"You say most retailers, you do realized everyone you mentioned is a huge National chain, just because these large stores decide to have this as policy does not dictate that we should as well." Step up or get out of the way, if your company can't compete.
While I'm not agreeing that you should just give into anyone's demands, it was a simple, reasonable, logical request, that should've been honored without issue.
And by posting with that attitude you've not only lost him as a customer, but myself as well.
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