Try to find another company that will do what AM did. I guarantee you won't. Especially a company their size. Hate all you want, but when you actually start purchasing things for your
Mustang you'll realize how great AM is compared to other companies. Everyone makes mistakes, you're just the type of customer who wants a bunch of free **** and doesn't care about genuine customer service.

Sure, they sent you a goodie bag to make them
Look good...TOO YOU. They want to be seen in the eyes of the customer as a caring business. And when people instigate stuff like
You have, they stop responding which is a classy move, because all you do is try to belittle them
More. If I were AM I would ban you...your 50 bucks a year isn't going to make or break them.

 

There are some people that only want free ****...and those people hate AM, because AM can sniff those jerks out.

 

i don't know what you're all up in arms about. I bought one thing from AM. The tuner w/ tunes.

not using their tunes anymore, end of story. they were awful, and after at least 10 revisions including datalogging, the cam tune wouldn't stop stalling, and on the cam and regular tune, there was still some surging.

Since that, the rest of my aftermarket has since come from elsewhere.

 

And they refunded your money and tried to earn your business back and you're being a jerk. That is more than most companies would do.

 

I got a refund?

 

Where is that SR stuff manufactured?

 

Mostly to people with single point nitrous kits- hence the AN port.

 

Do these come with fuel line magnets as well?


Since when is a slap on CAI, throttle body, and strap on loud exhaust "hard core" enthusiast mods?


I love forums.

 

Guys,
I would just ignore the posts from the vendors themselves. More often than not, their presence in these conversations is a conflict of interest.

As others have mentioned, American Muscle is as good of a vendor as we will find around here but the burden is 100% on US to not buy the crap that doesn't work. The "guidance" from the vendors on this topic is never going to be in your best interest unless that coincidentally aligns with their own. Capitlalism 101, folks.

The people with whom I have dealt with directly at AM have been courteous, prompt and reasonable. They will price match and ship extremely quickly...that's about all I can ask for.

 

^ Mike well said... Only thing for me is my experience with them is opposite of what you have had. But that's ok... We all have varying experiences. Most of you know what I think of them.

But I agree with your context. We, should be smart enough to decide what products are truly beneficial or not. We determine that "value". It is however, truly sad how SOME of the vendors on here (I emphasize "some", because there are few of them that I deal with who truly have the customer's best interests in mind, not their own pockets) will say anything and everything just to make a sale, or to pretend to look good on the forums in order to pull even more unsuspecting customers. That to me, is low.

 

FromZto5,

Personally, I thought it was a pretty clear typeo on AMDanBailer's end where he mentioned- "It's a good starter mod if you don't want to throw on a CAI or Throttle body spacer just yet." I realize some members may not have realized this typeo, but it's fixed now.

I don't think it's miraculous, that AMDanBailer hasn't been back to this thread yet. Since the last time he posted, it wasn't until 4 days later that the thread was bumped again. I know Dan and I both will go back to threads we've been in a day or two ago, but past that if nobody has commented- we assume the thread has died and we move on.

Along with TheMustangSource forum, we're on 7 other major Mustang forums and involved in new threads every day. If an old thread in one of the eight forums we're involved with, is bumped 4 days since we've last been there, it's impractical to assume we'll see it. I feel this is the same for any other vendor as well.

To think we intentionally ignore issue/trouble threads unrealistic too. If anything, I wish every trouble thread involving AM was directly forwarded to me. That would be awesome! As I could make sure anyone and everyone is being taken care of properly to our company policy. Which would only help us grow as a whole company, instead of losing former customers. The last thing we want to do a lose any of our loyal customers!

If you or anyone else stumbles across a complaint/issue thread involving AM or just a question directed to AM, please feel free to send me a link via PM. I'd appreciate it greatly and be more than happy to be involved in the thread, by helping anywhere I can.

Shane




It's no secret that any vendor would rather have a customer purchase from their store/shop over a competitors. That being said, I don't think that means the information a vendor provides is intentionally misleading or a lie.

In this example, Dan even mentioned he doesn't promote throttle body spacers because "they're not that beneficial." If he wanted to strictly promote all of AM products, I have a feeling he would have given a different answer than that. Instead, Dan did mention it's not a big power adding bolt-on mod and he doesn't even run one on his own Mustang.

Does a throttle body spacer add power to a bolt-on Mustang? I don't know honestly. I've never used one nor have I ever tested one. IMO, I doubt it would add much of anything other than throttle response. That's just my impression though.

With that being said, there comes a point with any parts vendor to decide to bring in products customers are asking for. When we started getting requests for throttle body spacers by customers, we didn't have much experience testing the product, but brought them in because we do listen to our customers requests. In fact, I monitor two "New Product Suggestions" threads on two other Mustang forums. As I'm always looking for customer feedback and product requests to bring to AM.

I do want to thank you for the kind words- "The people with whom I have dealt with directly at AM have been courteous, prompt and reasonable. They will price match and ship extremely quickly...that's about all I can ask for."

We truly work hard to provide those services for all of our customers. Thank you!

Shane

 

TheDivaDanielle,

We sent you a pair of AmericanMuscle hoodies to congratulate you for your recent marriage. I don't want you to think we sent these items just to publicly save face because that's not the case. We care about all of our customers and wanted to try to keep you as a customer.

I realize you're no longer concerned with doing business with AM and that's unfortunate, but your decision. We still would like to do business with you in the future though. I know you mentioned you weren't happy with your Bama tunes. However, we've had tons of customer in which Bama really nailed down their tunes. Plus, there's a lot that has changed to improve Bama since you last ran your Bama tunes. I know the Bama Team would be able to straighten out your tunes if you're interested in giving them another chance. Give me a shout if you are!

Also, if there's something I can do to clear the air between us, I'd be happy to do whatever I can. Please let me know!

Hope to hear from you soon,

Shane



FromZto5,

I'd like to clear the air between us as well. I'm a little confused of your statement above about seeing through all of our jargon?

The reason I don't understand is:
- We're a very transparent company.
- We work hard to help any of our customers in need.
- We employ true Mustang Enthusiasts to work here and share their knowledge with our customers.
- We build project cars and create videos to provide Mustang knowledge to the Mustang community and promote the community to grow.
- We listen to our customers wants and needs to provide one of the largest Mustang specific parts retail site on the web.
- We're active across 8 of the largest Mustang Forums to answer questions, concerns, suggestions, etc. For the more hardcore Mustang Enthusiast.

What exactly is are jargon? What could we work on or improve? As I said above, we're always looking for customer feedback to improve the company as whole. If there's something that you can link me to or point me in the right direction, I'm truly interested in attending to it!

I know at one point you had a poor experience with Bama. I do apologize for this. Most of our customers have not had an experience like yours with the Bama Team. I'd like to show you what Bama has improved on since you've last used their tunes too. If you're willing to give them another try, I know you'll be really impressed.

Of course if you're not impressed and don't like the tunes, than no sweat. You're not obligated to use them. I just don't think this will be the case if you give them another try!


Throttle Body Spacer:

One thing to keep in mind is we tend to all types of Mustang Enthusiasts. Not everyone is a hardcore Enthusiast. Not everyone is a modest enthusiast either. Which is why we carry everything from a $11,000 Armageddon Twin Turbo it, to Smoked Tail Lights, or Throttle Body Spacers, or Shorty Antennas.

Most forum members are like you and I, who aren't concerned with the basic bolt-on mods. Instead, we look for much larger power gains, suspension improvements, even drag wheels to cut 1.5 60's at the drag strip! So, it's no surprise that most people in this thread aren't interested in a Throttle Body Spacer. Which is fine, there's nothing wrong with that.

However, keep in mind that doesn't mean a Throttle Body Spacer doesn't suit anyone. We've lots of customers who've purchased a Throttle Body Spacer and truly enjoy the results. Even though that person may not be use or anyone else in this thread, they're still out there.

I do think a Throttle Body Spacer is worth it? No, not really. It's hard to say how much power you'll gain from one, but I've never tried one either. I could see power gains showing on a dyno at the very top of the power band though. Maybe 3-4rwhp? I can definitely see a throttle body spacer increasing the velocity of airflow towards the center of all the intake runners and improving throttle response though.

There was a point in time when we did not carry any throttle body spacers. At that short time, we were constantly getting requests for them. As soon as we brought them in, they were selling and were receiving lots of positive feedback from our customers.

You'll also notice this thread started because of a 10hp/10tq advertisement in the description. This description was sent to us by the manufacturer, which we then used for the product page. Ever since this was brought to Dan's attention, he had all of the Throttle Body Spacer product pages edited to not advertise Horsepower or Torque, because the gains can vary.

You'll also notice that all other Mustang Part Retailers carry Throttle Body Spacers as well. Including Steeda, LMR, CJ, etc. There's no doubt there must be something to these TB spacers and not just snake oil!

Best regards,

Shane

 

Shane, it's not your fault or AM's entirely. Yeah, i was never happy with the tunes and am not running them anymore. But I haven't been exactly nice to anyone on TMS as of late, and I'd like to apologize. I was just recently diagnosed with Leukemia, and I haven't been myself at all. I'm still not dealing with it well, the Mustang or anything related to it is the last thing on my mind. I'll probably have to sell it when the bills start to show up for the Leukemia.

You guys tried your best when i was interested in ironing out the tuning issues, but the issues never really were solved even after datalogging. Especially with the news now, i have zero interest in messing around with it, and while the t-shirts were intended as a nice gesture, neither me or my new wife are t-shirt wearers.

 

That's awful. I'm so sorry. Hang in there!

 

TheDivaDanielle,

Wow I'm terribly sorry to hear this news! I can't imagine being in your position, but I have no doubt it's a lot of weight on your shoulders. I truly wish you the best with your future treatments and fight to cover come the illness. Hang in there!

I also want to say thank you for the formal apology. That was very kind of you and much appreciated. I hope to do business with you in the future when you overcome this disease and are ready to get back into modding your Mustang!

Stay positive!

Shane

 

Fair enough, Shane.
Like I said, I have always found the staff at AM to be the "best case scenario." Everyone I have spoken with directly at AM has seemed like genuine a car lover/Mustang fan...and everyone is friendly, enthusiastic and generous with information... You guys have a job to do and judging by the success of AM, you do it well.

That said, this throttle body spacer product puts you guys in a very difficult position and it shines a harsh light on the realities of vendor-forum involvement. The benefits of this product were presented by Dan in the most diplomatic way and he certainly did not lie to us but this product is widely considered to be of the "snake oil" variety, proven out by many independent dyno tests, etc. It's garbage. By all accounts, the only benefit that this product offers is a "feeling of satisfaction" of a first mod.

If customers are actually asking for these products...sheesh... that's a tough one. Should a vendor steer them away from something they don't need? I'd hope so, That takes a lot of integrity and guts...since they'll probably end up wasting their money with another vendor if you don't help them out.

That aside, I suspect what the community would appreciate most would be more careful selection of offerings. I suspect that the credibility gained from not carrying something like a TB spacer would be easily as valuable as whatever profits the company gained by offering them.

I don't expect that to happen...while you guys offer a bit of everything, AM's business model seems to be targeted at the Pep Boys crowd more than hard core enthusiast...so long as that is the case this kind of product will earn its place in the warehouse.

For the poor folks who spend their hard earned money on a TB spacer, I guess that's a "tax on poor research skills."

I will not hesitate to call AM when I'm ready for my next mods but my decisions will not be based on what folks with the "forum sponsor" tag tell me, just as I don't let my car salesman tell me which car to buy. Nothing personal against you guys. You seem to know what you're talking about but the conflict of interest is undeniable.