2010-2014 Mustang Information on The S197 {GenII}

Warranty Denial discussion- has it happened to anybody yet?

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Old Aug 4, 2011 | 09:56 PM
  #21  
kws6000's Avatar
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Originally Posted by going for broke
Think about it this way... It will cost them a lot as well to defend themselves if it were to come to that. Be easier to goodwill the repair and move forward.
Not if it involves replacing engines due to abuse from aftermarket tunes.....
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Old Aug 4, 2011 | 10:00 PM
  #22  
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Originally Posted by going for broke
The failure would have to be immediate to blame the tune so far as I'm concerned.

Hey ,you're entitled to your opinion....Unfortunately,in a situation regarding a warranty repair ,Ford's opinion is the one that matters....
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Old Aug 4, 2011 | 11:21 PM
  #23  
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So if something does go wrong, is it worth the hassle of flashing back to stock? Since they can tell, no sense in hiding it.
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Old Aug 5, 2011 | 05:08 AM
  #24  
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Originally Posted by Hytek
So if something does go wrong, is it worth the hassle of flashing back to stock? Since they can tell, no sense in hiding it.
It probably makes no difference because they'll be able to see that you had run a tune. Besides, if your tune did cause the problem, it wouldn't be fair to ask Ford to pay for it. So why hide it?

I think that all we want is fairness- if there is a failure not related to the tune, we deserve the coverage that we all paid for. A blanket warranty void is unreasonable.

The problem (as others have pointed out) is that proving what caued the damage this may be costly and it's not clear who should pay for that.
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Old Aug 5, 2011 | 08:10 AM
  #25  
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Originally Posted by MRGTX

Furthermore, if you are denied engine warranty, what happens if you try to trade the car in? Are you "blacklisted" by Ford and offered a lower trade in value Would they reinstate the remaining warranty to a susequent owner?
Based on what I've seen from my previous life as a GM aficionado, this was a real way to get screwed when buying a vehicle used from a trade in. Occasionally guys would buy used GM V8 cars from a dealership lot and find out afterwards that it had been tuned and the warranty was void.

Alot of times the dealership would never check the warranty when the car was traded in and it wouldn't be an issue until the car had to be brought for service work....and this became more problematic asalot of these times the cars were traded in because the tune had resulted in significant engine damage.

Last edited by danman_s; Aug 5, 2011 at 08:18 AM.
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Old Aug 5, 2011 | 08:22 AM
  #26  
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Originally Posted by danman_s
Based on what I've seen from my previous life as a GM aficionado, this was a real way to get screwed when buying a vehicle used from a trade in. Occasionally guys would buy used GM V8 cars from a dealership lot and find out afterwards that it had been tuned and the warranty was void.

Alot of times the dealership would never check the warranty when the car was traded in and it wouldn't be an issue until the car had to be brought for service work....and this became more problematic asalot of these times the cars were traded in because the tune had resulted in significant engine damage.


yikes
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Old Aug 5, 2011 | 09:12 AM
  #27  
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Originally Posted by MRGTX
It probably makes no difference because they'll be able to see that you had run a tune. Besides, if your tune did cause the problem, it wouldn't be fair to ask Ford to pay for it. So why hide it?

I think that all we want is fairness- if there is a failure not related to the tune, we deserve the coverage that we all paid for. A blanket warranty void is unreasonable.

The problem (as others have pointed out) is that proving what caued the damage this may be costly and it's not clear who should pay for that.
I would think honesty would go a long way in a case like this. I spoke at length with AM's customer service rep Alex the other day. According to him, as long as the dealership proves the tune caused it they would cover it. I asked Alex, what if the dealership can't prove it but still says the tune caused the failure, what would AM do? He said "don't worry, we'll take care of you. Go burn those tires off and have some fun"....and then went over the covered parts etc.. I guess that's a little reasurring for AM tuned cars. It still doesn't help me sleep any better, but I think they would take care of it. I don't think they would make such a big thing about their new warranty if they weren't going to honor it. Something sooner or later will happen to someones car and then they will get their time to shine....I hope.
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Old Aug 7, 2011 | 06:38 AM
  #28  
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Originally Posted by danman_s
Based on what I've seen from my previous life as a GM aficionado, this was a real way to get screwed when buying a vehicle used from a trade in. Occasionally guys would buy used GM V8 cars from a dealership lot and find out afterwards that it had been tuned and the warranty was void.

Alot of times the dealership would never check the warranty when the car was traded in and it wouldn't be an issue until the car had to be brought for service work....and this became more problematic asalot of these times the cars were traded in because the tune had resulted in significant engine damage.
I guess if one was looking to buy a used 5.0 it would be a must to find out if a tune was ever put on the car. Question is would the dealer or person selling the car be up front about it?
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Old Aug 7, 2011 | 08:44 AM
  #29  
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From: Aurora, IL
Originally Posted by MRGTX
It probably makes no difference because they'll be able to see that you had run a tune. Besides, if your tune did cause the problem, it wouldn't be fair to ask Ford to pay for it. So why hide it?

I think that all we want is fairness- if there is a failure not related to the tune, we deserve the coverage that we all paid for. A blanket warranty void is unreasonable.

The problem (as others have pointed out) is that proving what caued the damage this may be costly and it's not clear who should pay for that.
In most cases, the Manufacturer only restricts a portion of the warranty i.e.: Engine restriction, powertrain restriction, etc. You are correct, the remaining warranty is still in effect for any unmodified components or systems.

Lid Serra
Aurora, Il
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