Latest reason for the hold on GT's/Rumours on the Holds/Update on the Holds/Holds
6/2/10, 04:29 PM
#21
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I'm annoyed. I sold a really NICE car (my CTS-V) because I thought my Mustang was coming and my dealer assured me it was. I don't blame the dealer for the AAI delays but I do hold him responsible for the 10 day lag in ordering it which may have got it built before all the trouble started. Meanwhile, I don't have my V or my Mustang. I have a nice F150 and a pair of motorcycles so I'm not without transportation. Quite the contrary, I'm very fortunate (through hard work, kids). But the longer I go without this car the more I start to realize I may not even care at all if I have it. I still think it's an amazing product but if they refuse to communicate with the customer base, does the customer really matter (see also Toyota...)
6/2/10, 05:27 PM
#23
I Have No Life
I'm not saying this is the reason but if another car is build prior to another, it could be for any number of reasons... ranging from priority/allocation to parts and what type of configuration it is.
If there was a problem, all Ford would be doing is checking each car before it ships..rather than have you as a customer deal with it after the fact and them take chances on the possiblity that 0% or up to 100% of the cars could potentially have the issue.
They are limiting the ammount of potential issues that hit the customer, reacting/fixing, and that is a great thing.
If they just said 'meh' and let everything slip through, you as a customer would be a LOT more sore having to deal with it AFTER getting your car... as much as you think/say it won't. You'd be sceaming up a tree that they let a car with an issue out.
Recap:
Good thing = fixing before you get it
Bad thing = letting you get it and having to fix something after
As much as you'd like to, they aren't going to call anyone with a pre-order and stroke their forhead 'hush you' and tell you everything is alright. They don't call it a TA...its an ETA.
If there was a problem, all Ford would be doing is checking each car before it ships..rather than have you as a customer deal with it after the fact and them take chances on the possiblity that 0% or up to 100% of the cars could potentially have the issue.
They are limiting the ammount of potential issues that hit the customer, reacting/fixing, and that is a great thing.
If they just said 'meh' and let everything slip through, you as a customer would be a LOT more sore having to deal with it AFTER getting your car... as much as you think/say it won't. You'd be sceaming up a tree that they let a car with an issue out.
Recap:
Good thing = fixing before you get it
Bad thing = letting you get it and having to fix something after
As much as you'd like to, they aren't going to call anyone with a pre-order and stroke their forhead 'hush you' and tell you everything is alright. They don't call it a TA...its an ETA.
Last edited by Boomer; 6/2/10 at 05:29 PM.
6/2/10, 05:29 PM
#24
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No offense meant or taken. It sounds like your order was full retail (can't say the same for mine, it doesn't have my name on it), which might explain the delays with Ford not wanting to build retails the first month. More just meant to point out the huge disparity in shipping dates.
Interesting though that yours has your name on it and got shipped so quickly. I wonder if there is some pattern there.
Interesting though that yours has your name on it and got shipped so quickly. I wonder if there is some pattern there.
6/2/10, 05:34 PM
#25
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I'm not saying this is the reason but if another car is build prior to another, it could be for any number of reasons... ranging from priority/allocation to parts and what type of configuration it is.
If there was a problem, all Ford would be doing is checking each car before it ships..rather than have you as a customer deal with it after the fact and them take chances on the possiblity that 0% or up to 100% of the cars could potentially have the issue.
They are limiting the ammount of potential issues that hit the customer, reacting/fixing, and that is a great thing.
If they just said 'meh' and let everything slip through, you as a customer would be a LOT more sore having to deal with it AFTER getting your car... as much as you think/say it won't. You'd be sceaming up a tree that they let a car with an issue out.
Recap:
Good thing = fixing before you get it
Bad thing = letting you get it and having to fix something after
As much as you'd like to, they aren't going to call anyone with a pre-order and stroke their forhead 'hush you' and tell you everything is alright. They don't call it a TA...its an ETA.
If there was a problem, all Ford would be doing is checking each car before it ships..rather than have you as a customer deal with it after the fact and them take chances on the possiblity that 0% or up to 100% of the cars could potentially have the issue.
They are limiting the ammount of potential issues that hit the customer, reacting/fixing, and that is a great thing.
If they just said 'meh' and let everything slip through, you as a customer would be a LOT more sore having to deal with it AFTER getting your car... as much as you think/say it won't. You'd be sceaming up a tree that they let a car with an issue out.
Recap:
Good thing = fixing before you get it
Bad thing = letting you get it and having to fix something after
As much as you'd like to, they aren't going to call anyone with a pre-order and stroke their forhead 'hush you' and tell you everything is alright. They don't call it a TA...its an ETA.
Uh huh.
6/2/10, 05:39 PM
#26
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6/2/10, 05:52 PM
#27
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Was hoping to have my car by Memorial Day (5/31)... X
Was hoping to have my car in time for the Carlisle Ford Nationals (6/4)... X
If it's not in by my birthday (7/9), I'm canceling
Car was ordered 1/19/10, built 5/14/10
Was hoping to have my car in time for the Carlisle Ford Nationals (6/4)... X
If it's not in by my birthday (7/9), I'm canceling
Car was ordered 1/19/10, built 5/14/10
6/2/10, 05:55 PM
#28
I Have No Life
Waiting surely has changed in the last 6 or 7 years....
I remember having to wait 10+ weeks for my order to come in, and that was ordered 6 months AFTER Job1.
6/2/10, 05:59 PM
#29
MOTM Committee Member
6/2/10, 06:15 PM
#31
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Neither agreement nor disagreement means Pete is any more right or less right.
The issue here is that MANY people are waiting LONGER than expected. Ford is FAILING to manage expectations. Even some DEALERS are starting to get upset about their lack of inventory. No cars, no sale. No sale, no revenue. And the only thing people really seem to want is an explanation... not a broken car.
When I bought my 2006 Focus (and subsequently tried to sell/trade it) I swore I'd NEVER buy a NEW Ford again because of the gross depreciation. I bought a used F150 and got a pretty darn good deal on arguably a very well made truck (except the TSB's front brakes and power window regulators which are now on their 2nd redesign.) When the 2005 Mustang began to "mature" I wanted to give it another chance but couldn't get past the lackluster powertrains and the lack of a 6-speed transmission.
Enter the 2011. Plenty of horsepower. A six-speed transmission. Better interiors. On paper, Ford was really listening. I made the leap to order one. I was ASSURED by my salesman that I'd get it by Memorial Day. The car was built on 5/4 -- plenty of time to get it here by Memorial Day. The deal was pretty good with 0% financing and $500 cash back. The $750 coupon was something I knew was an option (although I was thinking $500 based on previous experiences). Everything fell together to make this the RIGHT time to give Ford another chance. So I put my $500 down and left the dealer ready to wait until Memorial Day to get my car.
Didn't happen. Been bulit since 5/6 (at least) and sitting at AAI since then. Whether Pete waited longer on his '74, '89, '05 or whatever isn't the issue. The issue is that Ford is NOT managing expectations either at the dealer level or at the corporate level. Very little CONCRETE information has been available. The dealer is somewhat exasperated because Ford isn't telling them anything. Ford CS says to ask the dealer. The dealer says Ford isn't telling them anything. Regional reps appear to be making things up.
Add to this the "in the know" dealers here are suddenly eerily quiet. When's the last time Jeff was here? Paul posts occasionally. Brian (although not in sales) has been scarce too. KC? And what about Evo Tech? His info has been SPOT ON. Who shut him down? Everyone jumped over to AllFordMustangs because I guy named "JonnyB" actually had real information to give us.
And while Shaun may be busy with photo shoots and car mods (getting the tires to fit, probably), his early declarations quoting Dave Pericak have proved either untimely or downright false.
I'm not trying to start anything. I'm writing about my experience.
And just now I see an ad on TV for the 2011 Mustang.
The issue here is that MANY people are waiting LONGER than expected. Ford is FAILING to manage expectations. Even some DEALERS are starting to get upset about their lack of inventory. No cars, no sale. No sale, no revenue. And the only thing people really seem to want is an explanation... not a broken car.
When I bought my 2006 Focus (and subsequently tried to sell/trade it) I swore I'd NEVER buy a NEW Ford again because of the gross depreciation. I bought a used F150 and got a pretty darn good deal on arguably a very well made truck (except the TSB's front brakes and power window regulators which are now on their 2nd redesign.) When the 2005 Mustang began to "mature" I wanted to give it another chance but couldn't get past the lackluster powertrains and the lack of a 6-speed transmission.
Enter the 2011. Plenty of horsepower. A six-speed transmission. Better interiors. On paper, Ford was really listening. I made the leap to order one. I was ASSURED by my salesman that I'd get it by Memorial Day. The car was built on 5/4 -- plenty of time to get it here by Memorial Day. The deal was pretty good with 0% financing and $500 cash back. The $750 coupon was something I knew was an option (although I was thinking $500 based on previous experiences). Everything fell together to make this the RIGHT time to give Ford another chance. So I put my $500 down and left the dealer ready to wait until Memorial Day to get my car.
Didn't happen. Been bulit since 5/6 (at least) and sitting at AAI since then. Whether Pete waited longer on his '74, '89, '05 or whatever isn't the issue. The issue is that Ford is NOT managing expectations either at the dealer level or at the corporate level. Very little CONCRETE information has been available. The dealer is somewhat exasperated because Ford isn't telling them anything. Ford CS says to ask the dealer. The dealer says Ford isn't telling them anything. Regional reps appear to be making things up.
Add to this the "in the know" dealers here are suddenly eerily quiet. When's the last time Jeff was here? Paul posts occasionally. Brian (although not in sales) has been scarce too. KC? And what about Evo Tech? His info has been SPOT ON. Who shut him down? Everyone jumped over to AllFordMustangs because I guy named "JonnyB" actually had real information to give us.
And while Shaun may be busy with photo shoots and car mods (getting the tires to fit, probably), his early declarations quoting Dave Pericak have proved either untimely or downright false.
I'm not trying to start anything. I'm writing about my experience.
And just now I see an ad on TV for the 2011 Mustang.
6/2/10, 06:34 PM
#32
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wow 10-12 weeks..
normal ordering is 6-8 weeks , so you waited an extra month?
3 months total..
yup.. thats long in comparison, again im going on close to 6 months.. as many others. DOUBLE what you waited..
am i aggravated yes..
do i want MY car .. yes..
do i want in the best quality.. of coarse..
my point to this entire thing is. if you know you have a custom order from a customer. which they ALWAYS ask for my info when i call about the car..
then have someone in the "KNOW" call me and say.
" hey rick, we know your car is built. but we found a problem with (said problem) on other cars .. we double checking your and a few others things make sure your car is 100%, its going to delay the car from getting to you for about (days/weeks/months), just want to give you heads up.."
it's called CUSTOMER SERVICE EXPERIENCE.. why do you think they offer the survey at the end of a call?
i'll tell you why.. and you can say you heard it here..
within the next YEAR I'll guarentee that you will see FORD commercials and at some point they will mention JD POWER AND ASSOCIATES CUSTOMER SERVICE SATISFACTION said that they were voted the best in CS in the AUTO Industry..
ask me how i know? My company does the exact same thing...
6/2/10, 06:40 PM
#33
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I answer the survey every time and even though the CSR's remain professional, they're essentially useless now that they've been censored and or their privileges revoked.
Let's just say the "1" button on my phone has seen a lot of use. . .
Let's just say the "1" button on my phone has seen a lot of use. . .
6/2/10, 06:42 PM
#34
MOTM Committee Member
The simple fact is, like Pete said, whether you knew exatcly what was wrong or not you'd still be complaining. Better for Ford to keep mum and just release them when it gets fixed
You can't count the time you waited before the car was even in production lol. If thats the case I've been waiting 23 years for my 5.0 lolz
6/2/10, 06:43 PM
#35
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6/2/10, 06:45 PM
#36
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Or he was taken out. . .
The last message I got from him was "All your Mustangs are belong to us."
6/2/10, 06:48 PM
#37
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6/2/10, 06:50 PM
#38
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It's gotten so bad that my dealer has already agreed to simply refund my deposit because they have no idea what is going on.
Zero information. On a $40,000 plus vehicle. No matter how you spin it, that's bad.
6/2/10, 06:52 PM
#39
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My last update from him was on Thursday. I really didn't expect to hear anything from him on Friday since the plant is closed and I didn't expect anything on Memorial day. Not hearing anything today does kind of concern me that we may have lost our only source due to overwhelming requests. We'll see.
6/2/10, 06:55 PM
#40
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My last update from him was on Thursday. I really didn't expect to hear anything from him on Friday since the plant is closed and I didn't expect anything on Memorial day. Not hearing anything today does kind of concern me that we may have lost our only source due to overwhelming requests. We'll see.
either someone told him to stop or
