I had a bad experience recently too, but my car was never actually in their possession. I got a phone call last week from the dealership asking when I wanted to schedule my 3,000 mile service. I said that I had looked over the warrantly book and didn't see a service until the 5,000 mile mark. She said they do one at 3,000 miles too but it isn't in the book. I asked her if the "free service plan" thing I bought with the car covered it and she said "yes, it covers all regular service".

So Tuesday morning I took the car into the dealership. The guy gets me all checked in and says 'ok, that will be $35 for the service'. I told him I had the extended service plan and he said 'that only covers warrantly based service - every 5,000 miles'. I just told him to cancel it and left the room. I wasted an hour of my day taking my car into a bait and switch operation!

 

Guess i've been lucky. I have a great service manager at my dealership. I only deal with him. Any one else i've talked to there barely speaks english and their parts guy is a jerk. The service manager handles everything for me now. Never have had a problem on 2 service trips and 2 tsb repairs.

 

I'm taking my car in for TSB service tonight.

I'm lucky because the sales manager posts here, so i'm sure he'll make sure my car returns without a scratch and without rubber in the wheel wells.... or else [img]style_emoticons/<#EMO_DIR#>/ball_kick.gif[/img] [img]style_emoticons/<#EMO_DIR#>/biggrinjester.gif[/img]

In all seriousness, the only way that the big 2.5 can recover from this slump is to overachieve in customer service. The problem is they need the co-operations of the dealers. They can't really force them to treat their customers well. The problem is, after one bad experience, the frustrated customer not only shuns the dealer, but also the brand.

 

All these mentions of over filling the oil... you would think the profit hungry dealership would be UNDERfilling.... hmmmm