Trouble with Tillman
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Joined: October 13, 2004
Posts: 171
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From: Greenville, SC
Trouble with Tillman
Well, of course, I haven’t gotten a call back from the folks at Tillman, so I’m soliciting suggestions for dealing with an unresponsive vendor.
Here is my story: In June, I took advantage of a special that Tillman had on BMRs STB designed to clear aftermarket plenum covers. I ordered over the phone, and the part showed up in a timely fashion. I wasn’t able to install it immediately, as I spent most of the summer in China. Upon my return in late July, I did attempt to install it, and it didn’t fit. Called Tillman, and they were very responsive—they didn’t have the brace in stock, so they had one shipped from BMR directly, but this also didn’t fit. I then sent the brace from BMR back to them and requested Tillman via phone, mail, and fax for instructions for returning the brace that they had originally sent to me. Long story short, I returned the brace (at my expense) on October 15, and I have not received a credit for the returned part.
What is frustrating is that Tillman has NEVER returned phone calls or responded to written requests (mailed and faxed) related to this return—even if just to tell me that I will have to eat the cost of the part! I have dealt with a number of vendors (see below) in purchasing parts for my Mustang, and this is, without question, the most unsatisfying of all of them. In fact, up to this point, my experience has been great, especially dealing with Kevin Casey, the folks at MGW, MAG, SilverHorse, and GrandDesign. So I'm puzzled (as well as POed) in this case.
Again, just my individual experience, and it’s not a huge amount of money, but FYI, as my quest for a return credit continues. Maybe I’ll need to make a detour on my next trip to PA (I had a 5-hour layover in Philly just a couple of weeks ago)! Any other suggestions would be most appreciated, as is the opportunity to vent!
2006 Mustang GT Premium Coupe, Tungsten Grey, Light Graphite, 5 –speed manual, spoiler delete, fanblades, all options except Shaker 1000 and ICAP.
Mods by vendor:
American Muscle: Cervini Concept hood, 14 inch antenna; CDC: GT 500 pedals, GT floor mats; Clevparts (KC): front end cover, chrome exhaust tips, cargo net, locking gas cap, 07 stitched console lid, pony package floor mats, TMS car cover; Grandesign: trunk lid; headrest wraps; Graphic Express: Powered by Ford plenum decal set; MAG: Mirror inserts, plenum cover, radiator extensions, strut tower covers; MGW: AC *****, power plug, ebrake handle, coat hangers, dipstick handle, oil cap, cup holder bezel, coin holder, seat lever buckles; MRT: hood struts; Ninosport: GTA mufflers; SHR: honeycomb panel, shifter bezel; Snakeoyl: trunk mat; Strange Development: strut brace; Stillin Racing: Airad CAI; UPR: fuse box cover; WebElectric: sequentials; Bob White Decals: door sill letters
Future Mods:
Clevparts: Brandmotion Ipod adaptor; MGW: shifter; SHR: front end inserts; SUBZERO: BMR A-Arm brace; also, an e-brake boot from Javier; and, finally a tune (but not from Tillman!)
Here is my story: In June, I took advantage of a special that Tillman had on BMRs STB designed to clear aftermarket plenum covers. I ordered over the phone, and the part showed up in a timely fashion. I wasn’t able to install it immediately, as I spent most of the summer in China. Upon my return in late July, I did attempt to install it, and it didn’t fit. Called Tillman, and they were very responsive—they didn’t have the brace in stock, so they had one shipped from BMR directly, but this also didn’t fit. I then sent the brace from BMR back to them and requested Tillman via phone, mail, and fax for instructions for returning the brace that they had originally sent to me. Long story short, I returned the brace (at my expense) on October 15, and I have not received a credit for the returned part.
What is frustrating is that Tillman has NEVER returned phone calls or responded to written requests (mailed and faxed) related to this return—even if just to tell me that I will have to eat the cost of the part! I have dealt with a number of vendors (see below) in purchasing parts for my Mustang, and this is, without question, the most unsatisfying of all of them. In fact, up to this point, my experience has been great, especially dealing with Kevin Casey, the folks at MGW, MAG, SilverHorse, and GrandDesign. So I'm puzzled (as well as POed) in this case.
Again, just my individual experience, and it’s not a huge amount of money, but FYI, as my quest for a return credit continues. Maybe I’ll need to make a detour on my next trip to PA (I had a 5-hour layover in Philly just a couple of weeks ago)! Any other suggestions would be most appreciated, as is the opportunity to vent!
2006 Mustang GT Premium Coupe, Tungsten Grey, Light Graphite, 5 –speed manual, spoiler delete, fanblades, all options except Shaker 1000 and ICAP.
Mods by vendor:
American Muscle: Cervini Concept hood, 14 inch antenna; CDC: GT 500 pedals, GT floor mats; Clevparts (KC): front end cover, chrome exhaust tips, cargo net, locking gas cap, 07 stitched console lid, pony package floor mats, TMS car cover; Grandesign: trunk lid; headrest wraps; Graphic Express: Powered by Ford plenum decal set; MAG: Mirror inserts, plenum cover, radiator extensions, strut tower covers; MGW: AC *****, power plug, ebrake handle, coat hangers, dipstick handle, oil cap, cup holder bezel, coin holder, seat lever buckles; MRT: hood struts; Ninosport: GTA mufflers; SHR: honeycomb panel, shifter bezel; Snakeoyl: trunk mat; Strange Development: strut brace; Stillin Racing: Airad CAI; UPR: fuse box cover; WebElectric: sequentials; Bob White Decals: door sill letters
Future Mods:
Clevparts: Brandmotion Ipod adaptor; MGW: shifter; SHR: front end inserts; SUBZERO: BMR A-Arm brace; also, an e-brake boot from Javier; and, finally a tune (but not from Tillman!)
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