2005-2009 Mustang Information on The S197 {Gen1}

I just emailed my local news

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Old Nov 9, 2004 | 08:20 PM
  #41  
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Originally posted by DJ07@November 9, 2004, 9:20 PM
Not that simple, seeing that it seems like every other dealer around here has the god forsaken quality holds ojn order as well (GTs that is)

The GTS that do come in are bought within minutes of hittign the lots, that is, if they werent ordered by someone else.
there are 2 with one more coming in at northgateflm.com none of them are sold they are all sitting there waiting to be bought.
Old Nov 9, 2004 | 08:21 PM
  #42  
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Originally posted by DJ07@November 9, 2004, 6:17 PM
Subject: Problems with Ford Motor Company

Dear Duane and the investigators:

My name is Dan Mathe and I am 17 years old. I have been saving up for a new 2005 Ford Mustang for close to 7 years now. This past summer, on June 13th, I put my order in for a new 2005 Ford Mustang at Marshall Ford East in Mayfield Heights.

Everything was going well. I received a VIN number, was informed that my car was to be built September 27-29, and that it would be shipped to the dealer October 2nd.

On October 4th, my dealer informed me that Ford was holding my car, along with 3000 other units for a "quality hold." There was no specified reason, other than something was defective. I was told my estimated time of arrival was now "to be determined."

It is now November 10th, and my dealer has yet to receive any new info on my car. They have tried calling the local, regional, and national managers of Ford, and not one of them would tell my dealer the specific problem with these 3,000 defective cars, or when mine would be shipped.

In the meantime, people who ordered their cars in October have started to receive their vehicles.

I would greatly appreciate it if you could look into this matter any more. Right now I am paying sticker price for this car, and after this, I feel disinclined to do so. Please remember this is not a problem with Marshall Ford, as they have been more than helpful in this process. It is Ford itself, and the plant in Flat Rock, Michigan, that is at fault.

Here is some general info:

My Car's VIN:
1ZVHT82H2551035874
Built: 9/29
Last updated status: 10/4


I believe it is ridiculous that I have not been able to get any info on my car for more than a month now, and its even more ridiculous that people who ordered their cars 4 months after me are getting them now. As I said before, any help would be appreciated! If you want to contact me, my phone number is xxxxxx. You wouldn't just be helping me, but also 3000 other people who are waiting!

Thank you!

Sincerely,
Dan Mathe
17, Chardon
My name is Dan Mathe and I am 17 years old
Nuff said, They wont make much out of it, its just another teen throwing a tantrum. Sorry if it offends, but you know that REALISTICALLY people arent going to feel sorry for you.
Old Nov 9, 2004 | 08:43 PM
  #43  
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I really dont see anything that outrageous about the letter you wrote. I hope you get a response. Ignore the people telling you that your too young, or too impatient and should just relax.

Ford doesnt care if your are 17 or 71 if you are buying a car from them. money is money. They wont really listen to you if you complain, so I think you going to a paper is the only way to get them to do anything. If thats what it takes, thats what it takes.

All you are asking for is information. Is it that difficult for Ford to tell you what is going on? I dont think so. I'm 32 (in case the "adults" try to berate me into shutting up). They just dont want to be bothered. They are selling plenty more cars, so why should they be bothered with those first 3000?

Just like the posters on here; they will also say to themselves "just get another car then you brat".

Because its just one car to them.

The only way to get there attention is to make a stink.

SO DO IT.

I say good luck to you, and dont be discouraged by the "adults". <-- Note the quotes.
Old Nov 9, 2004 | 08:56 PM
  #44  
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Originally posted by DJ07@November 9, 2004, 9:16 PM
In my humble opinion, they messed up my car, I have a righto knwo what they messed up. Also, they essentially lied about ETA, and ahve put others ahead of me and many other customers who ordered before them.

Not godo customer relations.
Just because there is a quality hold does not mean there is something wrong with your car. I used to do quality assurance, they are probably just checking a group of cars that have came off the lot to see if anything is wrong. I would rather they do that then just produce them blindly and produce 180,000 defective cars.
Old Nov 9, 2004 | 08:57 PM
  #45  
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Dan, first I agree with you that Ford has treated you poorly, and I can understand your feelings about it. You also seem to be the kind of person who knows what he wants, and has the resolve to work hard to achieve it. That is awesome, and you should be proud of it. Think about the advice others are giving you, about locating another car. You have tremendous energy and creativity, and I'm sure you could design a plan to pick up a car even in another state - just think of how much fun you would have driving it home. If you shop hard, you might even get a better deal than you presently have. I know you know the reality of your situation - something has gone wrong on your order, and no-one has been able to help you resolve it. Your choices are to patiently wait it out, or do something to change it. If you choose the latter, consider how you spend your time .. postive energy working towards a good outcome ? or negative energy working towards an unknown outcome ? This is not to say that you should not write a letter to Ford explaining what happened, and to let them know what you did about it. I would think that Ford Customer Service would want to do something for you (within reason) to show some compassion for the aggrevation that they put you through. I hate to say this, but there is a chance that many of us have a false notion that our individual sold-orders are more important to Ford than orders that are not spoken for. I can be corrected, but it sure seems that this is the case. If it helps, I have friends who tell me that ordering cars from other Manufacturers can be a nightmare. Like cars coming in with different colors, engines, transmissions, etc. This kind of stuff makes car buying off the lot look mighty good. I wish you the best, and hope that you are able to buckle up in a new Mustang very soon.
Old Nov 9, 2004 | 09:05 PM
  #46  
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When I saw this post -- I had to reply.

I have some experience with this -- I make my living as a reporter for a decent station in a fairly decent city.

Investigative reporting isn't my bread and butter but I have had my successes and know how to dig.

Now -- I am sent many e-mails like the one posted here all the time. It ain't half bad for a 17 year old....but it most likely won't get a second look.

A lot of the reasons for it have already been posted on this thread so I will add just one more.

The television news industry just entered sweeps, a rating period that lasts a month. We use the ratings we get this month to sell ads until the next sweeps which is Feb.

Most stations are busting humps on special projects they have already been working on for months...you all no doubt have seen some already and will continue to through the Thanksgiving holiday.

Investigations just don't happen over night, and trust me, outside of the lines of this car -- there is nothing sexy about someone waiting to get a new model off a brand new line.

Sorry.

...I also apologize for the old ladies and their phone/heating bills. There is just some poo we are forced to do. I am truely sorry for that!

Be patient -- we'll be driving in no time.
Old Nov 9, 2004 | 09:10 PM
  #47  
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You are completely ridiculous. You have made countless threads about your car, and every time you have people telling you to be patient. You know by reading this site that there are about 3000 cars on hold at AAI. Would you want your car to arrive and the rear end to fall off? I didn't think so. Stop being such a little baby and have some patience. If you left a deposit when you ordered your car, you would see that (right on the back of the form) Ford has up to 120 days to deliever the car. That would be 120 days from the start of production, which was Sept 7, so that means they have until Jan 7th to get you your car. Before then, no one will help you. Be it your "investigative reporting" or the BBB or your state's Attorney General.

As far as your "Ford doesn't want bad press on the car". What a joke. First, its only one story, so that doesn't do anything. Second, they just make a statement saying that they are being held because "Quality is Job 1" and thats that.

Thank you, and good night. If you really hate FMC, and are having such a huge problem with this, cancel your order and go buy a Civic. It doesn't matter if you are 17, no one cares. It just shows because you are having a fit. A 27 year old wouldn't be completely out of his gord WHEN THE CAR ISNT EVEN LATE YET. Ford's line is 8-12 weeks from order to delievery. That gives them another month before its considered late, and 2 months before they have to deliever it.
Old Nov 9, 2004 | 09:15 PM
  #48  
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Originally posted by Grantsdale@November 9, 2004, 11:13 PM
You are completely ridiculous. You have made countless threads about your car, and every time you have people telling you to be patient. You know by reading this site that there are about 3000 cars on hold at AAI. Would you want your car to arrive and the rear end to fall off? I didn't think so. Stop being such a little baby and have some patience. If you left a deposit when you ordered your car, you would see that (right on the back of the form) Ford has up to 120 days to deliever the car. That would be 120 days from the start of production, which was Sept 7, so that means they have until Jan 7th to get you your car. Before then, no one will help you. Be it your "investigative reporting" or the BBB or your state's Attorney General.

As far as your "Ford doesn't want bad press on the car". What a joke. First, its only one story, so that doesn't do anything. Second, they just make a statement saying that they are being held because "Quality is Job 1" and thats that.

Thank you, and good night. If you really hate FMC, and are having such a huge problem with this, cancel your order and go buy a Civic.
WOW! You had the courage to say what a lot of us won't!
Thank you.
You know, he outta be greatful that hes getting one instead of throwing a tantrum because he didn't get it today or yesterday.
Old Nov 9, 2004 | 09:15 PM
  #49  
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DJ107 is only 17. Nuff said. Close this thread.
Old Nov 9, 2004 | 09:18 PM
  #50  
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Originally posted by os121@November 9, 2004, 10:00 PM
I hate to say this, but there is a chance that many of us have a false notion that our individual sold-orders are more important to Ford than orders that are not spoken for.
You have to remember, every vehicle that is ordered is sold as far as Ford is concerned. They are sold to the dealer and Ford gets paid. The pre-orders are more important to the dealer. Ford doesn't have a single unsold unit coming down the line. One isn't any more important than another to them because theirs are all pre-sold, to the dealers.
Old Nov 9, 2004 | 09:33 PM
  #51  
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They havent treated anybody poorly... look how many hundreds of thousands of new mustangs have been ordered... take that into consideration... then take into consideration that you are not the only one calling to get info on your car... simmer down dude just been glad ur getting the car... its not like its gonna rust before it gets to you!
Old Nov 9, 2004 | 09:37 PM
  #52  
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Originally posted by Karpro+November 9, 2004, 11:21 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Karpro @ November 9, 2004, 11:21 PM)</td></tr><tr><td id='QUOTE'><!--QuoteBegin-os121@November 9, 2004, 10:00 PM
I hate to say this, but there is a chance that many of us have a false notion that our individual sold-orders are more important to Ford than orders that are not spoken for.
You have to remember, every vehicle that is ordered is sold as far as Ford is concerned. They are sold to the dealer and Ford gets paid. The pre-orders are more important to the dealer. Ford doesn't have a single unsold unit coming down the line. One isn't any more important than another to them because theirs are all pre-sold, to the dealers.[/b][/quote]
Karpro, thanks for clearing that up. I did not realize that all orders are sold. I think I'm beginning to understand the allocation/order process better. That is a scary thought !
Old Nov 9, 2004 | 09:47 PM
  #53  
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Originally posted by Karpro+November 9, 2004, 10:21 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Karpro @ November 9, 2004, 10:21 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-os121@November 9, 2004, 10:00 PM
I hate to say this, but there is a chance that many of us have a false notion that our individual sold-orders are more important to Ford than orders that are not spoken for.
You have to remember, every vehicle that is ordered is sold as far as Ford is concerned. They are sold to the dealer and Ford gets paid. The pre-orders are more important to the dealer. Ford doesn't have a single unsold unit coming down the line. One isn't any more important than another to them because theirs are all pre-sold, to the dealers. [/b][/quote]
I am sorry to say but in my case that's not true. My order is a Ford replacement for my 03 Lemon. So, they are loosing money with my car. And they loose more the longer I have the 03. Because the longer I have to drive the 03, the more payments I make, the more miles I rack up & the less I have to pay for the 05. All be it, they will make the money they are loosing up. In fact I would bet they already have. But my car order is in Ford's expodite order bank & it's still on an indefient hold because of IUP. This is why I am calling Ford in MI tomorrow. I want to know what the eal deal is, assuming they will tell me the truth & not some lie. And we all know that's some assumption.

But no, not all orders are sold to the dealer. All my dealer is doing, vasically, is delivering a car for Ford.
Old Nov 9, 2004 | 10:18 PM
  #54  
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This really is just a long flame thread. Kid you go fight the power and do what you feel.

Everyone flame him if you feel like it, but we all have to learn our own lessons. heck i'm 27 and still don't listen so good sometimes.

We really should close this thread...

Old Nov 9, 2004 | 11:17 PM
  #55  
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Dan, how many Mustang GTs do you see driving around the greater Cleveland area? Relax, they're coming. Classic Ford just got a shipment of fleet cars.
Old Nov 10, 2004 | 12:31 AM
  #56  
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Patience young grasshopper.
Old Nov 10, 2004 | 04:29 AM
  #57  
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I understand your frustration, but trust me, at only 17 you have a lifetime of frustration yet to come.....I would be peeved at the lack of communication also, but thats the way world works....And as hard as it is to hear, the reason people who have ordered after you are getting their cars before you get yours is quite simple. After they built yours they found the problem. They corrected the problems on the line. The line keeps running, even though they are working on yours. Now, you can't expect them to pull all the workers off the line, and have them work on repairing and already built car (thats not what their job is). So, while the line keeps running and pumping out cars (probably faster than there tiger team can fix the 3000 or so on hold) other orders are filled.....It's a tough position, and one I have been in before. The best thing to do, is to relax, and realize it will come when it will come. You will love your car none the less....
Good luck...
Peace...
Old Nov 10, 2004 | 05:33 AM
  #58  
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All of you can go ahead and flame me al lyou want. I'm used to it, I've gotten it before.

People respect me usually, even if I am a teenager and may not be "as wise" as soem of you older folks.

I don't stop until I see results, and that's what I'm doing. If I get them, applause to me. If I don't, some embarassment, but not the end of the world.

its betetr to try rather than not try at all.


PS Some of you are real donkey doughnuts. (Ok Im kidding, thats how a flame war starts)
Old Nov 10, 2004 | 05:54 AM
  #59  
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DJ Good Luck with your problem.

I have a 17 year old son and he is the most impatient person in the world. I'm not saying thats how your are, just that I have experience with a gotta have it NOW person. My experience tells me you are going to do what you want, regardless of any advice you are given so I want waste my breath trying to convince you otherwise.

All I can tell you is your car will eventually come and you want be disappointed. Once again Good Luck to you.
Old Nov 10, 2004 | 06:05 AM
  #60  
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Hey Dan,
If you go back and read all the posts in this thread you will find the anwser you were looking for. You just need to look close at who is posting. Sometimes Ford folks make anonymous postings to let us know whats going on. The car will come, but if you must have it now, just go to another dealer.



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