I'll add to this that you can go through the motions eight or nine times and they STILL won't take it back for this kind of problem.

 

I just want an update from the OP on what has happened since his last post a few days ago.

 

Ever hear of the lemon law ? Perhaps in texas your state laws are different, however here in PA, if the same issue occurs after 3 repair attempts, the vehicle manufacturer is required by law to refund the customer's purchase or replace the vehicle..

In addition ! the OP is also covered by they're full 3 year/36k warranty which includes covering all manufacturer defects..

Therefore as far as I'm concerned, this most definitely falls under the category of a manufacturer defect..

 

The issue has to SUBSTANTIALLY impair the use, value, or safety. They won't buy the car back for little things that don't effect the use value or safety. You'd be hard pressed to prove the body panel gaps affects the value substantially.

 

However none the less, it's still considered as a manufacturer defect, right or wrong ?

 

Yes I would consider it a manufacturing defect. It would depend on what would be an acceptable gap I suppose.

 

Based on what I have read on recent posts from the owner we are not talking just unacceptable quarter panel gaps but we are talking a wrinkle in the quarter panel along with a paint run/sag in the quarter panel both of which will result in body work and repainting the quarter panel along with blending non factory Wimbledon White paint and clearcoat.

In addition it is my understanding that there is some substantial work to do on the hood alignment of this car which may or may not result in some body work as well?

From what I can tell this is not just a single issue of a panel gap being off but much more than that?

 

Your exactly 100% spot on.. The owner does indeed have all the above panel, paint and hood issues which are all factory defect related..

Therefore Ford should step up to the plate by either repairing/replacing the defective panels or provide a new car replacement altogether !

 

Dave ! As far as I'm concerned, all these panel, paint and hood issues with this car are not acceptable to say the very least, as I'm pretty sure you would feel the very same way if it were your brand new LE Mustang

 

To the OP, hopefully someone already told you this but the hood fix is supposed to be an easy adjustment to the latch. Once done the middle is not lower and it looks perfect. Most cars coming off the line now are adjusted properly but a lot of early ones weren't. I can't give specifics but over in mustang6g.com forum they have been talking about it for months.

 

If you took the time in reading post #87 ? You would also be aware the OP is not just dealing with a hood latch issue, but he's also dealing with a wrinkle in his quarter panel which will more than likely require needing replaced as well !

 

Have you ever been caught up in the vastness of the Ford corporate machine when dealing with a service/manufacturing issue? I have... twice... and it's incredibly frustrating. Lemon law or no, from all accounts I've read it's not quite as easy as three strikes, new car. And if they start replacing cars for body fit/cosmetic issues, they're gonna have a helluva time with the entire line.

 

So in the meantime what's the OP supposed to do KC ? At the very least Ford should have his dealership replace the quarter panel if it cannot be repaired

 

This past Friday I spoke with my assigned customer care rep (Autumn), she was not even aware that my car has been sitting at the dealership for the past week, yet tells me that she has been communicating with their service manager. I asked her to explain why the service manager tells me that Ford is fully aware of issues with the way the hoods are giving a lot of dealers nightmares, but she had not heard of such issues. She just held to her story. By the time we wrapped up our conversation, I was confident she realized that I did not trust anything she said and that I knew Ford could care less about my problems.

Bottom line is that I told her I wanted not even one square inch of the car repainted. Just adjust the hood the best as possible. If the back panels could be adjusted better, do it but forget the wrinkle. I'll just be on my way. A fair amount disappointed but a lot wiser.

 

It does sound like she had forgotten you entirely. When should you get the car back?

 

Some customer care rep she is ? As she doesn't even remember who Alan is, let alone value him as a loyal customer !

 

This is the hard part of working with a big corporation. Some people don't give a crap and the rest of the time, some policy is keeping them from helping. Not to mention, you are always 3 or 4 layers from someone that can actually help.

 

Alan ! Hope you plan on letting Deysha know how rotten this Autumn treated you ? Seems to me this person shouldn't even be in the customer care department to begin with..

 

That still shouldn't be an excuse for not giving a crap !

 

I'm sure there are folks that really don't care... but while those individuals certainly contribute to the problem, that's not the core issue. Service doesn't talk to Parts, Parts doesn't talk to Shipping, and in my nightmare 'Customer Care' experience, every transaction with them required something crazy like a 48 hour response. Because in my case, they had to touch base with all of the above, and it just took forever. They would tell my local dealer service manager one thing and me something else just minutes apart... and it was because nobody was talking to anybody else. This during a 27 day dealer stay for my '10 Taurus waiting on brake parts. And in my case, the dealer GM didn't know there was a problem because his service folks weren't telling him because as far as they were concerned, they were waiting on Ford. And receptionists did everything possible to keep me from talking to him. I finally told the service manager that enough was enough, and the GM needed to call me. And HE called Ford. And by some miracle, the parts that were either waiting to be shipped, or hadn't been manufactured yet, or were delayed by the distributor (we heard it all for nearly a month) showed up the next day. And on day 29 or something like that I picked up my car, filthy from sitting outside the entire time. The GM did call me the next day and sounded sincere as he apologized all over himself... but he didn't know there was a problem. And for whatever it's worth, this was the third of fourth time that vehicle was in for a brake issue it had since very early on (as did many Taurus'... I had an early one). It's just no way to treat people.

I got over that, because it was my first 'bad' Ford experience. Followed by two Mustangs that were completely trouble free. But then a '13 Escape that was maybe even more miserable than the Taurus. Every time I think about it I get pissed off all over again. I like the new Mustang, and I want one. But I'm not sure I'm willing to take another chance. :-(