My Guard V6 Fastback
Our Stang is just over 3 years old now, still under factory warranty (less than 100k miles). In addition, we purchased the extended warranty.
On our last oil change at the dealer (about 1 month ago), I was notified by the service tech that the battery terminals were VERY corroded (connectors brittle to the point of breaking) and we needed to replace the battery, connectors and cable/harness - at a whopping $1163.00. We asked the dealer to put everything back, and tightened everything down.
We decided to get a 2nd opinion. We were told at the other shop that we needed a new battery. They cleaned the cables, change the cable heads and treated with some type of red, sticky substance, for a total of a little under $100.00. A month later when I went to start the car, it was completely shut down (no power at all), called roadside service. They came and jumped the car, started up immediately. Drove home with no issues. At home, tested to see if it would start after shutting it down and it did with no problem.
Next day we took the Mustang back to the dealer, quoted the same issue. The service manager, explained the problem - battery cables/harness. When they went to start the car to take it back to the service area, the car would not start again. They attempted to jump it, nothing. The shop manager came out to diagnosis the problem, cables corroded down in the harness wires. Finally they got the car started and moved to back for service.
I decided to go ahead and have the work done, because it should still be under warranty. Only to learn that the neither factory warranty nor the extended warranty covers battery cables/harness "corrosion" issues. This is the life of the car, why is it not covered?
I am very concerned about this, what is the purpose of a warranty if it doesn't cover "MAJOR ELECTRICAL" issues. Is this a battery, or overcharging issue? Is this just a issue with the Mustang, FORD should be responsible for this problem.
On our last oil change at the dealer (about 1 month ago), I was notified by the service tech that the battery terminals were VERY corroded (connectors brittle to the point of breaking) and we needed to replace the battery, connectors and cable/harness - at a whopping $1163.00. We asked the dealer to put everything back, and tightened everything down.
We decided to get a 2nd opinion. We were told at the other shop that we needed a new battery. They cleaned the cables, change the cable heads and treated with some type of red, sticky substance, for a total of a little under $100.00. A month later when I went to start the car, it was completely shut down (no power at all), called roadside service. They came and jumped the car, started up immediately. Drove home with no issues. At home, tested to see if it would start after shutting it down and it did with no problem.
Next day we took the Mustang back to the dealer, quoted the same issue. The service manager, explained the problem - battery cables/harness. When they went to start the car to take it back to the service area, the car would not start again. They attempted to jump it, nothing. The shop manager came out to diagnosis the problem, cables corroded down in the harness wires. Finally they got the car started and moved to back for service.
I decided to go ahead and have the work done, because it should still be under warranty. Only to learn that the neither factory warranty nor the extended warranty covers battery cables/harness "corrosion" issues. This is the life of the car, why is it not covered?
I am very concerned about this, what is the purpose of a warranty if it doesn't cover "MAJOR ELECTRICAL" issues. Is this a battery, or overcharging issue? Is this just a issue with the Mustang, FORD should be responsible for this problem.
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austin101385
'10-14 Shelby Mustangs
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Oct 2, 2015 01:00 PM
tj@steeda
2015 - 2023 MUSTANG
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Sep 24, 2015 08:15 PM
tj@steeda
2015 - 2023 MUSTANG
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Sep 10, 2015 12:44 PM




