dave07

So i decided to try out sync services for the first time you know the traffic, directions, and weather. Well Sync services doesn't seem to work. I use the voice commands and say "Services" it then thinks for about a second or two and goes back to what it was doing (playing music). Everything else seems to work fine vehicle health reports, bluetooth audio, calling, mobile applications.


What do I do? Can Fordservice chime in here? I have no idea even where to even begin. I have a Samsung Galaxy S4 (verizon) and the latest sync.

dmhines

what year is your car .... I think you have to pay after a certain amount of time and even during the free period you have to renew every year.

dave07

I have a 2013. Where do you renew?

dmhines

you renew on the syncmyride website .. I thought they send out an email when it renewal time.. you can logon an check it out.

dave07

I checked and I'm good until 4/13/2016. It says everything is active.

dmhines

Not sure .. I had sync services on my 2010 since it didn't have navigation. I thought you have to renew every 12 months. maybe things have changed.

dmhines

I guess mine expired too. I just logged in .. On main page it says ...

It's time to reactivate your complimentary SYNC Services.

and there is a link: renew my subscription.

dave07

I think you are right that you have to update it every year. I vaguely remember doing it last year.

dave07

Ok. I fumbled through the Sync menus and found "Master Reset". It reset everything. I had to re-pair my phone and re-download my phone book. Well sync services works now!!! Sweeeettt

FordIVTteam

Hey dave07,

It looks like I was a little too late, but I'm glad to hear that everything is working now!

Kim

dave07

Sync services isn't working again. I'm out of town and wanted to use it when I needed it the most. The master reset didn't work this time. What do I do now?

FordIVTteam

Do you receive an error message this time, or is it doing the same thing as last time?

Rebecca

dave07

Its doing the same thing as last time.

FordIVTteam

Try removing the battery of your phone and replacing it. It should automatically connect to SYNC again. While the engine is running, press the VOICE COMMAND button on the steering wheel and say SERVICES. Does it work?

When you performed the master reset, was the vehicle running or in park? If you attempted to perform this reset while the vehicle was in motion, it wouldn't have gone through properly. If the SYNC Services feature still doesn't work after removing the phone's battery, I suggest attempting the master reset again while the vehicle is in park and running.

I'll be glad to provide a link to the instructions for the master reset. First, just let me know which type of system you have: http://owner.ford.com/how-tos/sync-t...html?sync=sync

Kim

dave07

I have the Sync basic system. I tried it today at lunch and it worked flawlessly. I'm not sure whats going on here it seems to work for awhile and then all the sudden it will really start to glitch then Sync Services quits working.

I believe I did the master reset while driving back to my hotel.

FordIVTteam

If you performed the master reset while the vehicle was in motion, it probably didn't complete since the master reset is a speed-dependent feature. Here are the instructions for your system: http://owner.ford.com/how-tos/sync-t...html?sync=sync

Try doing this again while the vehicle is parked. Connect the phone and test the SYNC Services feature out a few times. Let me know if you notice an improvement.

Kim