My car went into service in Jan 2011, In Septemeber 2011, a security arm came down and damaged the convertible top of my car. It was taken to a Ford DealerBody shop.. The top was replace with an OEM replacement. 2 years later the top is peeling away from the bottom of the rear window.. The upholstery shop that installed it said he has never seen anything like that.. they usually pull away from the top of the window..
The car is still with in the 3 yrs/ 36000mile bumper to bumper warranty.. but the replacement only has a 1 year warranty.
I'm sorry but to me this doesn't seem fair.. I would expect the 3/36 to cover the replacement part since it's still a Ford OEM product..

Help.. Advise??

Thanks

 

Did the dealer refuse to repair it?

A big difference is the top was not replaced under warranty but due to accident damage....not part failure. Therefore I would guess if follows the part warranty, not the car.

It goes the other way too..I just got a new battery under warranty....the warranty on the battery ends when the 3/36000 ends...in 3 months even though it is a 100 month battery. If I had paid out of pocket for the battery, it would follow the full battery warranty.

 

The dealer tried to submit it to Ford, but Ford said the top is not original equipment because of the logo stamp in the back window, I tried to get my insurance company to cover it but they said they only cover the workmanship, and top is covered by the manufacture warranty.. and the dealer isn't doing anything about it..

 

Sounds to me like it is between you and the top manufacturer for sure.

I would question why Ford replaced it with a non oem part but yet said it was oem to begin with. I doubt that will effect how Ford feels about it based on it not being a warranty replacement anyway.

 

Sorry if it gets confusing.. But Ford was saying it is NOT a factory top , but OEM replacement part.. hence warranty on the part is only 1 year.. even though the car is still less than 3 years old..It kind of makes sense.. but it screws the consumer....

 

Yes....you do understand....and it does screw the customer. Just like my battery....because it is a warranty replacement, the warranty only lasts till the 3/36000.....which is in Nov.

 

It almost seems illegal what they are doing... I feel if you are putting on the FORD part you should at least be able to get the balance of hte factory warranty.. I feel like I lost 1 year of warranty on my top...

 

It's like buying a new hood and a year later the paint starts peeling. That has nothing to do with Ford or your car's warranty. That's between you and the shop that did the work.

 

I would understand that if I went aftermarket.. My situation is a security arm came down.. damaged the convertible top..the location the arm was at paid my deductible.. I filed claim against my insurance.. they went after the location were the arm was.. I took the car to FORD to have what I thought was an OEM (Factory) top installed I thought I had at least the balance of the factory warranty since it was a FORD top, and the insurance company claims Lifetime warranty for all claim work.. fine print.. (silly me) LIMITED which means ONLY workmanship is lifetime..

 

The situation is still the same as the hood example I gave you. Whether you got OEM or aftermarket, you had a shop install it and it's between you and that shop. That shop just so happens to also be a dealership, but that doesn't make it Ford's problem.

 

Yeah.. I hear that.. and I've always hated when you call the auto manufacturer and they "hide" behind "All dealerships are privately owned and operated"..To me if I went to a Ford dealership and paid top $$$ to get a Ford top.. I would think the manufacturer that has their logo on the product would stand behind it.. I know I'm partially to blame by not bringing it back in when I first noticed.. and I'm admit it was my ignorance for not following up with with I thought was a lifetime warranty... if I had known at the time it was only a year warranty I would have brought it back sooner.. The sad part is the dealership should have explained that to me when I picked the car up (2 years ago) this could have been avoided..Or if the insurance company made the warranty a little more clear...

http://www.libertymutual.com/auto-in...anteed-repairs

"Receive a Lifetime Repair Guarantee when you fix your car at one of our approved Total Liberty Care (TLC) repair shops*. We'll even make the arrangements.

Liberty Mutual holds our TLC shops to the highest standards. Each facility is dedicated to providing the highest-quality repairs and services, and offers such benefits as:

• Scheduled opportunities for estimates and repairs
• Immediate written estimate
• Online updates on your vehicle's status, including when repairs have been scheduled, where your car is in the repair process and when repairs have been completed. (Available only at participating TLC facilities)
• A copy of Liberty Mutual's Limited Lifetime Warranty on the repairs
• Direct payment to the TLC facility from Liberty Mutual"

 

Just got off the phone with Ford Lack of CustomerCare.. They are not going to do anything about the replacement top that was installed and they will "look" into the paint issue.. Not that I'm expecting a whole lot.. Sorry but at this point I feel a 2011 Mustang is going up for sale REAL soon..what's the point of having a warranty if the manufacture is not going to honor it.. I will be more than happy to mention to everyone I know that FORD does NOT STAND behind there product.

 

Just got off the phone with Ford Lack of CustomerCare.. They are not going to do anything about the replacement top that was installed and they will "look" into the paint issue.. Not that I'm expecting a whole lot.. Sorry but at this point I feel a 2011 Mustang is going up for sale REAL soon..what's the point of having a warranty if the manufacture is not going to honor it.. I will be more than happy to mention to everyone I know that FORD does NOT STAND behind there product.

 

Have you talked to Deysha (Ford customer service) on here yet? She has helped many who seem to not be getting the proper care they should.

 

Yes.. She escalated it.. but still same lack of concern response..

 

There's no reason to talk to Deysha or to Ford at all. Again, it is between you and the shop that installed it. If the shop will only warranty their work for 1 year, then you're out of luck. That's all there is to it.

 

Yes, guys. The warranty on this customer (insurance) pay repair is 12 months and the insurance company provides lifetime coverage for the labor.

The warranty on any replaced (under any of our warranties) part is 12 months/12,000 miles, whichever comes first, or the remainder of your new-vehicle limited warranty/ESP, whichever is longer. Most wear and tear items are only covered for 12 months or 12,000 miles as well. For more info, please refer to your Warranty Guide.

Deysha

 

Thanks.. but I really wish the dealership explained this to me when I had the top done.. This issue has been going on 6 months since the top was installed..

 

No problem, voyager_1700. I hope everything gets resolved for you.

Deysha