Started coming out a few months ago but couldn't do much about it with me moving. Monday I took it too the local dealer. Letter came today Claim denied. Stitching coming out due to "outside source", like what, someone sitting in it. That's an outside source. It shouldnt come out at all unless I pull it out on purpose.

 

Might try a different dealer or complain, that's bs.

 

I'm in Key West, only 1 dealer here. Next closest one is 3 hrs away in Homestead, FL.

 

Talk to the customer service reps on here....they help a bunch.

 

Thank you, AzPete!!

Hi Ordie,

I’d like to look into this for you. Please PM me with your dealer, VIN, mileage, and contact info.

Deysha

 

I pre-emptively sent you a PM last night, 2 actually.

 

Got Call from Customer Service 2 weeks ago but I was headed out of town. Yesterday I got another call From Customer Service AND the New Service Manager at the Dealer. Took the car to them and the Manager said "They seriously denied this? There's no other marks (i.e. scratches) that would suggest any outside source did this." He took more pics too send in

So looks like I will be getting it fixed. Will find out Mon/Tues.

Thank You Deysha

 

You're very welcome, Ordie!

Deysha

 

Took car in, they pulled rear seat out 2 days ago. Dealer handed it over to a local upholster shop. Replaced thread and got seat back today. Not sure why that seemed so hard to do the first time. I didnt need a new seat just the stitching fixed.

Awesome job by the new Manager there.

 

Sometimes the employees just need a nudge in the right direction. Glad it got fixed.