Does this seem like "Normal wear" to you
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Joined: September 19, 2013
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From: Denham Springs, LA
Does this seem like "Normal wear" to you
I've lurked for a while but have never had anything to add that hasn't been said so I'm just now creating an account and would like some opinions.
2013 GT/401A/14months old/20k miles
Detailing the interior yesterday and noticed some slashes in the seam stitching in the drivers right shoulder area. Closer inspection looks like the stitching was to far inward and it caused the stitching to rip/tear/slice through the leather. There are several other stitches in the area that look as they are starting to do the same thing.
Called the dealer where purchased, explained the situation and he said that it sounds like normal wear and tear. I insisted it was not, that this area receives very little contact and that even the seat bottom isn't displaying any wear of this kind, and added that even if it was 14 months is a little soon to be displaying this. I asked if I could make an appt. Saturday to have them look at it.Was told I could not make an appt. that all they're going to do is take pictures and I'll have to wait until, but more than likely it is considered regular wear, and that even if it wasn't it would just be spot repaired. I told him there are several other stitches in the immediate area that are starting to do thesame thing, are you just going to repair every time a new one shows up until I am out of warranty. He said they'll have to just take a look that they can't replace the seat cover because of minor wear.
So I'm bringing it in Sat. but I just wanted to get some opinions to make sure I'm not overreacting. Does this look like NORMAL wear to you. And if not would YOU be satisfied with a repair when it would continue to happen in other spots.
2013 GT/401A/14months old/20k miles
Detailing the interior yesterday and noticed some slashes in the seam stitching in the drivers right shoulder area. Closer inspection looks like the stitching was to far inward and it caused the stitching to rip/tear/slice through the leather. There are several other stitches in the area that look as they are starting to do the same thing.
Called the dealer where purchased, explained the situation and he said that it sounds like normal wear and tear. I insisted it was not, that this area receives very little contact and that even the seat bottom isn't displaying any wear of this kind, and added that even if it was 14 months is a little soon to be displaying this. I asked if I could make an appt. Saturday to have them look at it.Was told I could not make an appt. that all they're going to do is take pictures and I'll have to wait until, but more than likely it is considered regular wear, and that even if it wasn't it would just be spot repaired. I told him there are several other stitches in the immediate area that are starting to do thesame thing, are you just going to repair every time a new one shows up until I am out of warranty. He said they'll have to just take a look that they can't replace the seat cover because of minor wear.
So I'm bringing it in Sat. but I just wanted to get some opinions to make sure I'm not overreacting. Does this look like NORMAL wear to you. And if not would YOU be satisfied with a repair when it would continue to happen in other spots.
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Joined: September 6, 2011
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From: Kansas City, MO
That's not normal wear in the least and your dealer should agree. If not, try another dealer or get in touch with Ford Customer Service on here. As long as you're within your 3 year/36K warranty, that should be taken care of no question.
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Joined: September 19, 2013
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From: Denham Springs, LA
Thanks for such a quick consensus. This is my baby and I do tend to be a tad paranoid. Glad to know this time its justified. We'll see what they have to say tomorrow and I'll update and go from there. Hopefully no headaches. Fingers Crossed.
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Ford uses the cheapest leather they can find to bad for us. I usually say less expensive but yea its the cheapest they can find to bad for us. That said it is way too soon for that to be happening to even the least expensive leather. Don't settle, get it replaced
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Joined: September 19, 2013
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From: Denham Springs, LA
Well went to the dealer that I called @8am was told they have some oil changes ahead of me, waited for a bit and finally they asked me why I was there. Told them the issue while they blankly stared at me confused. Then responded "we can't take pictures today, the techs that have the "ford" camera are not here, you'll have to come back Monday" told her "I have an 8-5 job and I called to verify Saturday would be ok and was told it was, Monday-Friday is not an option, and the fact that your telling me you need some special camera is ridiculous" she apologized said there was nothing she could do. I told her I will contact another dealer and that "I should have expected this from the service dept. that argued with me for 20 minutes that my car only took 5 qts of oil, and when we purchase my fiancées edge this winter we will be going somewhere else"
Pissed off I went to Robinson brothers, immediately the techs were polite, very laid back, confirmed there was no special camera needed, took pictures with his cellphone, and even will submit a claim for my radio screen that is peeling that Richards Ford told me was my fault, was in and out in 20 minutes and talked LSU football and superchargers the whole time. He did say it would probably take a week at least to hear anything from ford. And that if they say they need further pics he will let me know and I can just send them to him myself, avoiding an unnecessary trip.
It's amazing how two Ford dealers 6 miles apart can provide completely opposite experiences. It's dealers like the first that turn people away from brands, and dealers like the second that secure brand loyalty. Now fingers crossed that ford recognizes a replacement, not repair is the proper action. Posting from iPhone pls excuse any grammar or typos. Happy Saturday. Go tigers!
Pissed off I went to Robinson brothers, immediately the techs were polite, very laid back, confirmed there was no special camera needed, took pictures with his cellphone, and even will submit a claim for my radio screen that is peeling that Richards Ford told me was my fault, was in and out in 20 minutes and talked LSU football and superchargers the whole time. He did say it would probably take a week at least to hear anything from ford. And that if they say they need further pics he will let me know and I can just send them to him myself, avoiding an unnecessary trip.
It's amazing how two Ford dealers 6 miles apart can provide completely opposite experiences. It's dealers like the first that turn people away from brands, and dealers like the second that secure brand loyalty. Now fingers crossed that ford recognizes a replacement, not repair is the proper action. Posting from iPhone pls excuse any grammar or typos. Happy Saturday. Go tigers!
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From: Dearborn, MI
Well went to the dealer that I called @8am was told they have some oil changes ahead of me, waited for a bit and finally they asked me why I was there. Told them the issue while they blankly stared at me confused....
I went to Robinson brothers, immediately the techs were polite, very laid back, confirmed there was no special camera needed, took pictures with his cellphone, and even will submit a claim for my radio screen that is peeling that Richards Ford told me was my fault, was in and out in 20 minutes and talked LSU football and superchargers the whole time. He did say it would probably take a week at least to hear anything from ford. And that if they say they need further pics he will let me know and I can just send them to him myself, avoiding an unnecessary trip.
It's amazing how two Ford dealers 6 miles apart can provide completely opposite experiences. It's dealers like the first that turn people away from brands, and dealers like the second that secure brand loyalty. Now fingers crossed that ford recognizes a replacement, not repair is the proper action. Posting from iPhone pls excuse any grammar or typos. Happy Saturday. Go tigers!
I went to Robinson brothers, immediately the techs were polite, very laid back, confirmed there was no special camera needed, took pictures with his cellphone, and even will submit a claim for my radio screen that is peeling that Richards Ford told me was my fault, was in and out in 20 minutes and talked LSU football and superchargers the whole time. He did say it would probably take a week at least to hear anything from ford. And that if they say they need further pics he will let me know and I can just send them to him myself, avoiding an unnecessary trip.
It's amazing how two Ford dealers 6 miles apart can provide completely opposite experiences. It's dealers like the first that turn people away from brands, and dealers like the second that secure brand loyalty. Now fingers crossed that ford recognizes a replacement, not repair is the proper action. Posting from iPhone pls excuse any grammar or typos. Happy Saturday. Go tigers!
Officially welcome to the forum! I’d like to get this escalated to the customer service manager for your area. Please PM me with your VIN, dealer, mileage, full name, and best daytime number.
Deysha
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Joined: September 19, 2013
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From: Denham Springs, LA
Hey x1eric,
Officially welcome to the forum! I’d like to get this escalated to the customer service manager for your area. Please PM me with your VIN, dealer, mileage, full name, and best daytime number.
Deysha[/QUOTE]
PM sent. Thanks again!
Officially welcome to the forum! I’d like to get this escalated to the customer service manager for your area. Please PM me with your VIN, dealer, mileage, full name, and best daytime number.
Deysha[/QUOTE]
PM sent. Thanks again!
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Joined: September 19, 2013
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From: Denham Springs, LA
Got word back yesterday! The tech said my seat cover has been approved for replacement. I am relieved its getting replaced, I just hope given all the 401a seat problems that this replacement cover doesn't have its own issue.
The peeling radio screen is also approved for replacement, but I have to bring it in so they can scan the radio to order the replacement bc its paired with my VIN or something to that affect. I just cant believe they're replacing the entire radio when its only the ($2.00?) screen cover itself. Part of me just wants to leave it bc I installed a hard drive on the hidden usb in the glove box and it is now actually working in a somewhat correct way. Haven't had the "indexing....." message in 2 months. Plus now that that the Raxiom Nav unit is out I will possibly be doing that anyway pending any negative issues with it.
Just wanted to update that Ford stepped up in the correct manner, the service I received at my new dealership of choice has been excellent, and I will update again once the seat cover has been replaced and possibly the radio as well.
And a big thanks to Deysha for getting involved, It's awesome that Ford recognizes that service extends farther than a counter at the dealership. Had Dodge been this proactive I might still be driving a "gasp" Challenger.
The peeling radio screen is also approved for replacement, but I have to bring it in so they can scan the radio to order the replacement bc its paired with my VIN or something to that affect. I just cant believe they're replacing the entire radio when its only the ($2.00?) screen cover itself. Part of me just wants to leave it bc I installed a hard drive on the hidden usb in the glove box and it is now actually working in a somewhat correct way. Haven't had the "indexing....." message in 2 months. Plus now that that the Raxiom Nav unit is out I will possibly be doing that anyway pending any negative issues with it.
Just wanted to update that Ford stepped up in the correct manner, the service I received at my new dealership of choice has been excellent, and I will update again once the seat cover has been replaced and possibly the radio as well.
And a big thanks to Deysha for getting involved, It's awesome that Ford recognizes that service extends farther than a counter at the dealership. Had Dodge been this proactive I might still be driving a "gasp" Challenger.
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I was wondering if the seat ever got fixed...
And FYI-I think those are tears in the Vinyl...
What I have found in the past dealing with this sort of thing is that the seats are described as "Leather seating surfaces"....legally speaking only the parts of the seat your body touches is leather, everything else is not.
That was the case on my Dodge anyway, I actually had Dodge's legal definition of the seat and what was or was not leather....
Anyhow, that's not normal wear!
And FYI-I think those are tears in the Vinyl...
What I have found in the past dealing with this sort of thing is that the seats are described as "Leather seating surfaces"....legally speaking only the parts of the seat your body touches is leather, everything else is not.
That was the case on my Dodge anyway, I actually had Dodge's legal definition of the seat and what was or was not leather....
Anyhow, that's not normal wear!
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Joined: September 19, 2013
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From: Denham Springs, LA
https://themustangsource.com/f803/ad...e-sync-511051/
My ipod/iphone was always indexing. Pulling fuses, resetting ipod/iphone, battery disconnect would only last a week or so, added the hard drive and have not had an issue since.
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