I'm going from memory here, and truthfully the answer may be earlier in this thread, but I had heard in the past that depending on how the compressor has failed it can cause contamination and or damage to the lines. One dealer may not have included repairing the ancillary damage in the estimate but it needs to be fine if the failure happened this way.

 

hmmm - that would make sense. we were thinking it had a leak somewhere to begin with and that is why it was only blowing cold on the passenger side right before it completely went out.

 

Just got a call from the dealer.

Need to replace the compressor, accumulator, and i have a hi side port valve leaking. Grand total of $1600. Dealer is willing to offer me some discounts but Ford has declined any assistance. I'm disappointed that Ford will not stand behind their product. Fool me once shame on you (2002 F150 4.6L V8 ejecting spark plugs into the coils), fool me twice shame on me (2011 Mustang AC failure).

 

Did you PM Deysha?

 

Yep, didn't receive a response from Deysha directly but I had already called Ford last weekend and opened a case with them. I asked the dealer to refer to that case number and they told me it was already closed. Per the service person "based on my customer loyalty and service records you do not qualify for any assistance." Well its kind of hard to be loyal when I am told to basically pound dirt.

 

Seriously? They really actually said that to you? Well how do they think they get "loyal customers"? Is that loyalty to the dealer, or loyalty to Ford?

 

I am paraphrasing the quote, but the pound dirt is the equivalent lol.

 

I didn't hear back from Deysha either. Sorry you didn't have any luck

 

i was actually going to ask if you heard anything either. Oh well, lesson learned.

 

Do you service with that dealer?

Meaning, oil changes/tire rotations, regular maintenance?

 

The dealer offered me some discounts on parts and service which I am thankful for but at the end if the day it is a Ford product not a dealer product. If Ford does not want to take ownership of their obviously bad design then I can not willfully support them. I will be getting rid of the car soon and purchasing a competitor's product.

 

Just want everyone to know that deysha did pm me and say they wanted to see if they could help me out to please get my car into the dealer for diagnosis and repairs - she gave me another ford customer service specialist - Marie- they let me know today AFTER the dealer repaired my car that they decided to deny my request for assistance - just want you all to know that they just say things on here about helping to get you to stop complaining on a public forum- my next car won't be a Ford

 

Sorry to hear that. I ended up trading in my Mustang and purchased a Jeep Grand Cherokee.

 

I told Marie I think I can easily learn to love a new Camaro- sad thing is I know they don't care so why bother to say anything except thanks and have a nice day! Oh - and still haven't replaced my deadly air bag thanks for nothing

 

Enjoy the new grand Cherokee - my co worker bought a new one right before I got my car - she has had zero problems and her air still works great

 

Call me an idiot. We purchased a Mustang GT conv. a year go, used. Car was meticulous - one owner and had each and every service record, clearly the car was loved (all service done at a Ford service shop).

Two things happened, all at once. On a road trip. Far away from a shop. We stopped for lunch. When we got back in the car, it started up horribly and the check engine light came on. It sounded as if not all of the 8 cylinders were firing. Then the AC cut out, blowing super hot air.

Something obviously was wrong. We limped it a bit and as luck would have it, we found a Ford dealer (thank you, Siri.) They claimed that the O2 sensor and plugs needed a cleaning. They did that and some sort of software update and we were on our way. AC still blowing hot. Oh, and they recommended driving it in 4th at 80mph to "blow it out," which the S.O. did, and promptly got a ticket. So there is that.

Get to our destination, try to put some refrigerant in, goes in for a bit but then blows out, all at once. So we ride home to a relatively hot climate with no AC. Here is when I felt like an idiot. On the ride home, I pull out all of the paperwork while S.O. is driving and notice that YUP just like you all, this thing had the compressor replaced a month before we bought the car. Mileage: 37,600. 1,600 miles out of warranty. I should have looked at every single repair record before I bought the car. If I had of looked, I would have passed.

Previous owner had done every ounce of service at the same shop. The same shop made him pay top dollar for that replacement. Owner literally paid for that repair and then traded it in on a BMW within a week. Then we bought it.

So we figured - ok, if it is the condenser, we can pay for that. It won't be pretty, but whatever. But if it is the compressor, well that should be on Ford since they supposedly warranty their work for 2 years/24k miles. So we take it into the dealership this morning. We are then informed that if it is the compressor, they will not cover it because the 2 year/24k mile warranty "program" started in November 2014, and the repair on this car was done in July so no go.

Will update you all with what the problem(s) is. Frustrated, cause I used to own a Z4 and had zero issues like this. It was actually less costly to maintain than this car. When I bought this, I had a choice between it and a Z4 and I chose this. I feel like I chose poorly.

 

So here is what we have - apparently the motor mounts are bad, which cause the engine to move around too much and misfire. That movement created issues with the AC assembly, causing a leak. Ford is covering the motor mounts, but nothing else, leaving us with an $850 bill. Less expensive than I thought, but still annoyed. If faulty motor mounts created the situation, then the damage created should be covered, too. But whatever.

So there ya have it.

 

Motor mounts? I never would have thought that could cause this problem. I agree they should cover it all.

 

Sounds like they're getting self-approved after-warranty assistance for the mounts themselves and hitting you up for all the high-profit labor to diagnose and repair.
Also, I don't believe it for one second that motor mounts would cause the engine to misfire and cause the A/C to go bad.
I think that's complete and utter B.S.

 

Was thinking the same thing! How could engine movement cause AC failure?