jc46002003

I believe it is too, subject to troubleshooting. The trouble with my case is that I was being refused troubleshooting services under warranty at the near by dealership. Now that I've offered the right dealership payment for the troubleshooting, maybe we can get somewhere.

jc46002003

Griffith Ford in San Marcos got back with me today. They advised that removing the AC belt stopped the noise. They're waiting to see if Ford corp. will cover the TSB under warranty since the TSB is for 2011/2012.

dave07

Seriously? Wouldn't they incorporate the TSB into production? That is strange.

jc46002003

There's a part of the TSB that recommends the new engine cover for engines before a certain manufacture date. After that date, the TSB calls for no replacement engine cover and says to clean some items and install some new oil cooler tubes of some kind. These 2 tubes are right over 1000 dollars each, according to Griffith Ford. Just found this out about 2 hours ago as Griffith called me back again and said Ford is not recommending TSB 12-8-14 for my car due to the year models recommended in the TSB. I showed them a video I found on Youtube of a customer getting TSB 12-8-14 done on his 2013. Found here:
Griffith Ford is opening a case with Ford to ask why the TSB doesn't apply to the 2013 and 2014, when removing the A/c belt makes the noise go away, just like what happens when you do the same to the 2011s and 12's.

Heck, maybe I just have a bad and/or noisy A/c compressor. That, or The TSB needs to be changed once proven it's needed on 2013 and 14s.

Looks like I'm the guinea pig.

Maybe the lawyers can help me out of this mess, as my car has already been in the shop for over 140 days total since owned and I'm out about 1800 dollars in rental cars and after having to replace the drive shaft, rear lower control arms, rear center control arm and transmission mount on my own because of defect. All of which solved a bunch of issues on their own. Imagine all these are all bad at the same time and they send you home 'nothing wrong with your car'. Except now, I can prove it as I have all the old parts and can put them all right back on the car to demonstrate the symptoms these bad parts caused.

14Glassback

Running into a similar issue with my 14. My local Dealer cannot get the TSB covered to fix my car. So if I want it fixed I have to pay for it. Ford Customer Service told me I had to take it to another Dealer. My next nearest Dealer is an hour one direction away...

jc46002003

Thanks for the reply. Sounds like the Ford service norm now.

Maybe it's time for a class action.

jc46002003

Updates:

Heard back from Griffith Ford. They said Ford will not cover the TSB for my car. No alternate recommendations were given.

How can we troubleshoot the noise successfully and there not be a solution under warranty?

Griffith is willing to do the TSB under customer pay however.

jc46002003

Updates:

Griffith Ford installed the tensioner under customer pay and we learned the reason why the TSB calls for the update transmission cooler tubes. The old tubes get in the way of the new belt config.

For now, we're just going to move the tubes out of the way and brace them and try to duplicate the noise while the new tensioner is on there. If the noise goes away, bam. Now we can ask Ford to look into updating TSB 12-8-14 to see if 2013 and 2014 cars can be added.

We're not doing the tubes yet since they're over 1100 dollars each ( according to Griffith )

Why do I feel like I'm doing Ford's job for them? They already denied the TSB under warranty even AFTER pulling the belt stopped the noise.
With every passing week, I prove more and more Ford's inability to make responsible warranty repair decisions.

Their credibility in court, if I have to go there, would be next to zero at this point. All I have to do is install all the old defective parts and prove it all.

14Glassback

Removed the AC belt on my car last week. That is how the new Dealer wanted to start diagnosis. My noise is 98% gone. It has been so wonderful driving the car with the noise not there! It still ticks very slightly on light acceleration randomly. But it is SO much quieter and only happens once or twice. The Service Manager is sending in a tech request. Then we will proceed from there. For now I am driving without the AC belt. Which is glorious since the noise is so infrequent now. Then we can work on getting the last little bit of noise figured out.

jc46002003

hey thanks for getting back. It will be very interesting to see if they will cover the TSB for you. Can you let me know what happens? I want it out in the open if there are any variations between your case and mine.

Thanks again.

14Glassback

I will let you know. But because the Dealer I am now working with is an hour away from me it will be awhile. The next time I can miss work will probably be after labor day.

jc46002003

Updates:

Got the car back.

The noise appears to be gone after getting rid of the stretchy belt and putting the tensioner system on.

I had to pay for it but I will be seeking action against Ford for my case. I will also seek legal advice to see if we can have Ford extend TSB 12-8-14 to 2013 and 2014 cars.

jc46002003

I have to give props to Griffith Ford in San Marcos, they listened to me.

When they removed the belt and the noise stopped, they contacted Ford with the feedback and Ford offered no assistance.

I'm going to ask Griffith Ford to: feedback my fact that the TSB solved the noise. Let's see what they come back with.

SpectreH

Nice to see it fixed!

jc46002003

Thanks SpectreH!

I will let you all know if I can get a an answer from Ford regarding expanding the TSB. If they don't want to talk about it, then on behalf of myself and all Mustang 5.0 stretchy belt owners, I will file with the law.

SpectreH

How much was the repair? Parts/labor? Mine does it sometimes...might install myself since my warranty is up. Also, would have to make sure it would not interfere with the ProCharger I installed.

jc46002003

SpectreH,

My total was 388.46 for the TSB.

The tensioner gets in the way of some transmission cooling lines. These cooling lines are pretty expensive. They quoted them to me for around 1100 each.

However, they found a way to bend and clamp the current lines and they're out of the way and safe right now. I'm planning on replacing them though if I can get any traction on the legal path I'm taking.

The tube part numbers are:

CR3Z-7R081-C
CR3Z-7R081-D
full parts list here:
http://cdn.lrsstatic.com/downloads/t...sb12-08-14.pdf

jc46002003

Just added up all my expenses for all the parts I've had to replace on my own because Ford is incompetent and/or fraudulent:

Rental car from 8/4/2015 through 8/25/2015 1322.29 ( while we waited for Ford to find out they didn’t want to do their jobs for my engine tick )
TSB 12-8-14 performed parts and labor: 388.46 ( engine tick solved )
Front lower control arms parts and labor: 638.12 ( steering wheel shimmy and road walking solved )
Motor mounts: 529.95 ( slightly excessive power train movement felt during 2nd gear shifts remaining after a trans mount replacement solved a server thud, solved )
Alignment after the control arms replaced: 89.95
Tax: 55.30
Total: 1701.78

Previous costs:
Drive shaft and transmount replaced, parts labor and rentals: 960.72 ( vibration and a very severe 2nd gear shift thud solved )
Rear-center control arm parts and labor: 421.30 ( solved a shaking coming from the rear end )
Body panels alignments: 585.20
Rear differential service due to slip disks not slipping correctly from warranty flub ( incorrect friction modifier in my oil after the differential was rebuilt, solved ): 221.30
Rear lower control arms parts and labor: 345.50 ( solved a vibration and very harsh rear road walk issue )

My out of pocket Grand Total: 4235.80.

My car is now doing a lot better as the replacement parts are working very well.

One more issue to fix: I have a rear differential noise that I will be proving as defect very soon. I will have back lash and pinion pre-load spec numbers soon from a 3rd party. It’s been rebuilt before by mak haik Ford but they flubbed it up. Griffith Ford fixed the issues caused by mak haik. Unfortunately however, as time has gone by, noise from there has gotten louder since it was never done right the 1st time and it still needs attention. It makes a very loud ringing and whining noise. Especially on decelerations. I've been correct about everything else so I'm very confidant either the back lash or pinion pre-load spec numbers will be off/out-of-spec. Maybe both.

14Glassback

Glad your noise is fixed! I am still driving without my AC belt. My dealer is still trying to get approval to do the TSB. I will let you know how it goes. It is truly glorious not having the constant noise on acceleration. I still have a very slight tick I will address with my Dealer. But it is SO few and far between. I heard it just a couple times in a hour long drive. Where as with the belt it would have happened at every light. And w/o the belt it is much quieter and fewer actual ticks. The lines you are talking about are for the automatics only for those who are curious.

jc46002003

Thanks for getting back, friend. Looking forward to hearing back from you. If they approve the TSB for you, that just further proves neglect in my own case.

Hopefully you'll hear back soon and get ur A/C back with no noise

Good call on the variation of the tubes as they relate to transmission type.