Ajcruz1

I wonder this also. No Shane I'm good. I'm not doing anything else regarding Bama or helping them. Here's one for you Shane, are A.M. & Bama two different companies or the same company. A.M. is great but it seems you need to teach Bama how to be the same way. I've never had a problem with A.M. whenever I needed advice, returning a product or help with troubleshooting a problem. I've been dealing with you guys for years now and have bought most of my parts for four different mustangs from A.M. but when I contact Bama I often get someone with a bad attitude or someone who tries to make it seem like its my fault my Stang is messing up.

AMWill

There's no reason for this many issues to show up in one thread. It's also not common for this many issues to arise at once, either. I can't say that the whole Bama Team is dropping the ball, for the mistakes for one or two members. You're right, there's a communication loss somewhere in the mix. This is something I will see fixed ASAP!

I've already forwarded this thread along to the right people. We've scheduled a meeting and training for the whole team. Issue like this aren't acceptable and they're being ironed out immediately.

With that being said, Bama has and continues to tune thousands of different Mustangs. More than any other Mustang tuner in the world! When you have such a large volume of customers, the small percentage of issues/complaints amount to more than other tuners. Even still, Bama has thousands of customers who have zero issues with their tunes and love the service they received. We just need to make sure we continue to move forward and learn from previous mistakes, as they do happen with any business.

Shane

StangDawg

That's a fair question and I think it deserves a fair answer. Perhaps if we knew how the operation works, we might be able to supply some help in finding an answer to Bama taking care of their customers better. Just really trying to help as I was going to make the SCT Tuner with Bama tunes for life my next mod.

AMWill

Ajcruz1,

Bama Performance is a part of AmericanMuscle. They're a separate tuning division, which operates in the same building as AM. Which also means they are expected to operate under the same rules/conditions as AM too. This is why I know we'll be able to turn things around and straighten out any issues that involve the Bama Team.

I'm glad you've had such high quality experiences when ordering from AM. Especially, since you've personally seen the quality of customer service we provide when things do go wrong. That's exactly what we'll be immediately replicating and improving within the Bama Tuning Division. As I mentioned in my post above, I've already taken necessary steps to move forward internally with Bama!

I don't blame you for not wanting to assist us with the strategy code. I would be very agitated myself, if put in your position. I hope we'll be able to restore you confidence in the near future though. As Bama WILL improve drastically. I assure you that!

Shane

AMWill

Edited to add the rest of the quote & response.


It absolutely does! Please see my last post above for details. I would have answered it initially, but I took a little long when responding to your first post. His question was posted before I got to post yours. Sorry!

That's very kind of you to help! I honestly feel the most helpful thing is just general feedback. Tell me what you liked and what you didn't like. The more details the better! We can then address the negatives internally to move forward. The best part about working at AM is we're more than willing to improve ourselves and we'll do whatever it takes to do so!

Shane

southcarolina12

i just sent you a PM. just wanted to let you know on here in case it got caught in the junk mail folder too.

Ajcruz1

I'm sorry but that's funny!

CVH

Thank you for contacting me. PM sent.

StangDawg

Wow, way to go Dan & Shane! Now that's what I'm talkin' about. That's the kind of American Muscle customer care that makes it easy to make the big purchases. Hope it all works out for everyone involved

AMWill

southcarolina12,

No harm in that lol. I found your info in our system and sent everything over to the Bama Team, as well as reviewed the issue with one of our lead Bama calibrators (Don).

You can expect a call from Don within the next 24 business hours. He'll more thoroughly review the symptoms you're experiencing over the phone & request that datalog you've already taken. Which can be sent directly to his email, so it's not misplayed in any way.

Please feel free to let me know if there's anything else I can assist you with in the meantime!

Shane



Hey CVH,

I was able to find your contact information in our system and sent it over to Don in Bama, as well. In fact, he's already called and left a VM on your phone. When you have a chance, please give me a call back!

We've already credited your account back for the tuner and tunes. On top of that, you can expect a call from one of my guys to setup an exchange for a new iTsX module. You don't have to send the defective module back until you receive the new unit!

Thanks again for quickly replying back and working with us to revise the situation. If you need assistance anything else, please let me know!

Shane

southcarolina12

im honestly dont even want to continue using bama. its taken 4 months for me to really get to talk to someone that willing to fix the problem and if it wasnt for me posting the problem where lots of people could see it then i still wouldnt have anybody willing to fix the problem. seems like if yall do get the tune right and i ever have a problem with it again ill have to post something else and thats just 2 much work when im paying for a tune. im either going to go with lund or steeda and be done with it. i would just like my money back which i think is i dont think is to much to ask for since i never even got to use my tune. if not im more than likely going to start looking else where for my future mustang parts purchases.

2011 Kona Blue

You have the tuner right? So just drop another 150 bucks and go with Steeda if your that unhappy with bama. Easy fix bro.

Guys, Shane is working his tail off on here too try and make things right. He is not the owner of AM and doesn't tune our cars so its not his fault. Perhaps AM could hire an online forum rep like Shane and Dan to strictly handle bama related issues. One who specializes in just dealing with bama issues from forum members and leave Dan and Shane to handle AM related issues. I completely understand that Bama is a division of AM and perhaps it needs one liaison person who can resolve bama related issues. Just a thought but I am certain of one thing. Nobody is more involved and works harder too keep customers happy on this forum as Shane and Dan. Those two guys are American Muscle as far as I'm concerned. They work on numerous forums making sure customers are being taken care of and issues and concerns are being addressed.

That's not to take away other active companies on here like Steeda because TJ is always helpful as well and cool.

CVH

Thank you I have contacted Dan via Pm and he has set up the refund for me. I am currently out of the states until tomorrow morning on a show. I will give Don a return call tomorrow afternoon.
Much appreciated.

CVH

So I was refunded to an account I no longer have access to. I did ask for a refund, which is great that they refunded me, but I did not get confirmation to where I wanted the credit placed. And now I'm told I'm **** out of luck. The grave just gets deeper! Wish me luck for my call to BAMA to try and get my dongle replaced!

2011 Kona Blue

You just have some bad luck bro. You need to stay away from driving with your poor luck. Lol. Jk bro

CVH

Just got off the phone with Bama, they are replacing the dongle, which is good news on top of the refund. Not sure any other company would ever do that. A replace or refund alone is all I expected, but i believe for my frustrations they did both. So if I cant track down the refund, I cant complain.
And I live in South Florida for over 34 years now, accident free! Ill say thats good luck!

StangDawg

Very clever that they send the refund to an account you have no access to, I believe they call that insult to injury. The right thing to do is they should have sent you an American Muscle gift card with the credit on it so there would be no further issues, but noooooooo . . . .

AMChrisRose

So you think that we knew that he no longer has the card he used to pay for the purchase? How would we know that? And what part of that would that be clever? It was a simple mistake and we're getting it taken care of now.

Also, I think insult to injury would be to give him money back that he can only use with us. We're refunding him cash that he can choose to do what he wants with it. We absolutely hope that he'll give us his business and know that we value him as a customer, but we're not going to force him into it.

Let me know if I'm missing something? We truly are trying to take care of our loyal customers and friends here at TMS.

southcarolina12

so what about taking care of me? thought i was a loyal customer customer with my 12 or so purchases from yall in the past year. maybe im not a big enough spender for to be considered a loyal customer to yall.

StangDawg

I believe this was what I was refering to, but if you've go it handled, I guess you're good to go. Also, he didn't say "card", I thought he mentioned "account" which I mistakenly thought was his AM account. Whatever, as long as CVH is good to go, so am I. We know AM takes care of it's customers, which I am one as well, was simply commenting on how ironic this has all become. So how's the refund process working for SouthCarolina12?