2014 Shelby GT500 Delivery Nightmare
Legacy TMS Member
Joined: September 6, 2011
Posts: 1,892
Likes: 56
From: Kansas City, MO
Though you have some valid points, in the end, it's about customer service. It's true, accidents can happen in delivery or prior to delivery... but the key is how the dealer/individuals at the dealer could have handled the communication part to the customer, Shelby Mama and her husband.
The customer MUST be satisfied.
I can tell you that I requested the same of my dealer when I bought my car, and they respectfully obliged. Luckily, there was no damage (at least none that I could see or observe). I was a VERY happy customer. So happy that I went back there to buy another vehicle, and tell other folks to go buy their vehicle there as well. Customer satisfaction is key. It is my opinion (again, just my opinion) that the dealership that ShelbyMama went to could have handled the situation with her a lot better...particularly in the communication part.
I still stand by my statement earlier, where I said yes, a Shelby in the end, is just a car. But whether you or the dealer or whoever else believes that it's just a car, need to understand that to some people, it is more than a car....
The customer MUST be satisfied.
I can tell you that I requested the same of my dealer when I bought my car, and they respectfully obliged. Luckily, there was no damage (at least none that I could see or observe). I was a VERY happy customer. So happy that I went back there to buy another vehicle, and tell other folks to go buy their vehicle there as well. Customer satisfaction is key. It is my opinion (again, just my opinion) that the dealership that ShelbyMama went to could have handled the situation with her a lot better...particularly in the communication part.
I still stand by my statement earlier, where I said yes, a Shelby in the end, is just a car. But whether you or the dealer or whoever else believes that it's just a car, need to understand that to some people, it is more than a car....
Banned
Joined: March 9, 2011
Posts: 16,242
Likes: 6
All fair...but the thing that's baffling to me and a couple others in this whole saga, is that Shelby Mama apparently hasn't signed anything or put down any money on this car and is still trying to raise hell with a dealer that's apparently generous enough to sit on the car while she and her hubby figure out the financial end of it. That part changes the whole thing for me. You don't get to dictate a situation until you write a check, IMO.
I Have No Life
Joined: September 24, 2011
Posts: 10,141
Likes: 172
All fair...but the thing that's baffling to me and a couple others in this whole saga, is that Shelby Mama apparently hasn't signed anything or put down any money on this car and is still trying to raise hell with a dealer that's apparently generous enough to sit on the car while she and her hubby figure out the financial end of it. That part changes the whole thing for me. You don't get to dictate a situation until you write a check, IMO.
So what's the real scoop? It sounds like she did though, because she was waiting for the car off the truck. How can they wait for a car off the truck if it wasn't truly hers in the first place?
I'm confused.....
I Have No Life
Joined: September 24, 2011
Posts: 10,141
Likes: 172
I have to buff it when I get home lol
Just a car....... Grrrrrrr makes me mad
MOTM Committee Member
Joined: April 17, 2006
Posts: 9,201
Likes: 2
From: SoCal
I haven't read all the details, but I don't think she expected the truck driver to wait for her to arrive. I think she just wanted the dealer to notify her as soon as possible so her and her husband would have a chance to catch it coming off the truck.
If you guys think that is bad you should have seen the guy who picked up his SHO the same day I got my 5.0. He went around to the service department ranting and yelling at everybody telling them not to touch his car lol.
Also, as for the paint damage (which I can't see in the pics provided) it's a given they have to fix that. Even if they don't sell the car to her, whoever they do sell it to is not going to accept it with paint damage. And it would be a nice gesture by the dealership to offer some free services or something as a "sorry for the trouble" type of thing
If you guys think that is bad you should have seen the guy who picked up his SHO the same day I got my 5.0. He went around to the service department ranting and yelling at everybody telling them not to touch his car lol.
Also, as for the paint damage (which I can't see in the pics provided) it's a given they have to fix that. Even if they don't sell the car to her, whoever they do sell it to is not going to accept it with paint damage. And it would be a nice gesture by the dealership to offer some free services or something as a "sorry for the trouble" type of thing
Shelby GT500 Member
Joined: December 20, 2011
Posts: 4,326
Likes: 53
From: CenTex...sort of
Not at the expense of making money. No successful business will ever cater to such requests as a matter of course and survive.
I can tell you that I requested the same of my dealer when I bought my car, and they respectfully obliged. Luckily, there was no damage (at least none that I could see or observe). I was a VERY happy customer. So happy that I went back there to buy another vehicle, and tell other folks to go buy their vehicle there as well. Customer satisfaction is key. It is my opinion (again, just my opinion) that the dealership that ShelbyMama went to could have handled the situation with her a lot better...particularly in the communication part.
I still stand by my statement earlier, where I said yes, a Shelby in the end, is just a car. But whether you or the dealer or whoever else believes that it's just a car, need to understand that to some people, it is more than a car....
It still doesn't matter. If the interaction with the customer is at all too expensive, they will jettison you. They're not out to make dreams come true, regardless what you or anyone else may believe. They're out to make money. As I told the OP, if they make too much of a problem for the dealer, they will cut them loose and sell it to one of the individuals that will undoubtedly see the car and ask how much they want for it.
I dare say my car is at least as important to me as anyone's on here is to them, you and yours included. I also understand how things work.
I can tell you that I requested the same of my dealer when I bought my car, and they respectfully obliged. Luckily, there was no damage (at least none that I could see or observe). I was a VERY happy customer. So happy that I went back there to buy another vehicle, and tell other folks to go buy their vehicle there as well. Customer satisfaction is key. It is my opinion (again, just my opinion) that the dealership that ShelbyMama went to could have handled the situation with her a lot better...particularly in the communication part.
I still stand by my statement earlier, where I said yes, a Shelby in the end, is just a car. But whether you or the dealer or whoever else believes that it's just a car, need to understand that to some people, it is more than a car....
I dare say my car is at least as important to me as anyone's on here is to them, you and yours included. I also understand how things work.
Mach 1 Member
Joined: February 5, 2012
Posts: 560
Likes: 10
From: Connecticut
Not at the expense of making money. No successful business will ever cater to such requests as a matter of course and survive.
It still doesn't matter. If the interaction with the customer is at all too expensive, they will jettison you. They're not out to make dreams come true, regardless what you or anyone else may believe. They're out to make money. As I told the OP, if they make too much of a problem for the dealer, they will cut them loose and sell it to one of the individuals that will undoubtedly see the car and ask how much they want for it.
I dare say my car is at least as important to me as anyone's on here is to them, you and yours included. I also understand how things work.
It still doesn't matter. If the interaction with the customer is at all too expensive, they will jettison you. They're not out to make dreams come true, regardless what you or anyone else may believe. They're out to make money. As I told the OP, if they make too much of a problem for the dealer, they will cut them loose and sell it to one of the individuals that will undoubtedly see the car and ask how much they want for it.
I dare say my car is at least as important to me as anyone's on here is to them, you and yours included. I also understand how things work.
Thread Starter
Bullitt Member
Joined: February 10, 2013
Posts: 381
Likes: 1
From: Northern WI
OK just to clear some things up guys,
We signed papers two months ago on the car. The dealership DID say that it was not in stone if something were to come up ex. a life event, ect. This car IS ours, if we so choose to accept it. The dealership is trying be more than accommodating. They feel horrible, in which they should. I don't blame anyone for the damage. Accidents happen! Unfortunately, it happened to us. As far as down payment, we put $1000 down when we signed papers. We asked the dealership on Friday if they wanted a check for half of our down payment. Our sales rep was like "no way!" He said, "you already gave us $1000 down, that is more than enough, lets make sure we make this right first and we have NO PROBLEM holding the car until the 17th." The delivery date was out of our control! We ordered early because we did not know when we would get the car and how long the production is running. WE WANT A SHELBY! The rep also proceeded to apologize for not contacting us right away. He didn't have to do that but he did! He respects us not just as potential customers but as human beings. Our rep hasn't been a sales rep with the dealership for 40 years just by looks alone! lol
We as customers did NOT want the delivery driver to "wait" for us to show up at the dealership at our convenience. We are not acting like we ordered a Shelby and the world revolves around us. We are everyday people who want to be treated right. Yes, we only live 8 miles from the dealership, which would not take us long to get there. I'm sure we would of seen being unloaded. Things may have been different? I doubt it, but it would of made the experience special to us. Until I think about the damage. There would of been no way to keep our cool then! So it was better that we were NOT at the dealership.
So with that being said I don't want people to think we are some stuck up rich snobs! We are far from it! I am a RN and my husband is a machinist. We work HARD just like many of you do! I work 40 hrs a week AND go to school yet! I am completing my bachelors in Nursing and going on for my Masters. So please don't get the wrong idea.
As far as with the situation, it is still ongoing. I want to see what Ford Customer Service will say and make my decision from there. Thanks you everyone for the positive input! I feel as though there is such a positive camaraderie in the mustang community!
We signed papers two months ago on the car. The dealership DID say that it was not in stone if something were to come up ex. a life event, ect. This car IS ours, if we so choose to accept it. The dealership is trying be more than accommodating. They feel horrible, in which they should. I don't blame anyone for the damage. Accidents happen! Unfortunately, it happened to us. As far as down payment, we put $1000 down when we signed papers. We asked the dealership on Friday if they wanted a check for half of our down payment. Our sales rep was like "no way!" He said, "you already gave us $1000 down, that is more than enough, lets make sure we make this right first and we have NO PROBLEM holding the car until the 17th." The delivery date was out of our control! We ordered early because we did not know when we would get the car and how long the production is running. WE WANT A SHELBY! The rep also proceeded to apologize for not contacting us right away. He didn't have to do that but he did! He respects us not just as potential customers but as human beings. Our rep hasn't been a sales rep with the dealership for 40 years just by looks alone! lol
We as customers did NOT want the delivery driver to "wait" for us to show up at the dealership at our convenience. We are not acting like we ordered a Shelby and the world revolves around us. We are everyday people who want to be treated right. Yes, we only live 8 miles from the dealership, which would not take us long to get there. I'm sure we would of seen being unloaded. Things may have been different? I doubt it, but it would of made the experience special to us. Until I think about the damage. There would of been no way to keep our cool then! So it was better that we were NOT at the dealership.
So with that being said I don't want people to think we are some stuck up rich snobs! We are far from it! I am a RN and my husband is a machinist. We work HARD just like many of you do! I work 40 hrs a week AND go to school yet! I am completing my bachelors in Nursing and going on for my Masters. So please don't get the wrong idea.
As far as with the situation, it is still ongoing. I want to see what Ford Customer Service will say and make my decision from there. Thanks you everyone for the positive input! I feel as though there is such a positive camaraderie in the mustang community!
MOTM Committee Member
Joined: April 17, 2006
Posts: 9,201
Likes: 2
From: SoCal
OK just to clear some things up guys,
We signed papers two months ago on the car. The dealership DID say that it was not in stone if something were to come up ex. a life event, ect. This car IS ours, if we so choose to accept it. The dealership is trying be more than accommodating. They feel horrible, in which they should. I don't blame anyone for the damage. Accidents happen! Unfortunately, it happened to us. As far as down payment, we put $1000 down when we signed papers. We asked the dealership on Friday if they wanted a check for half of our down payment. Our sales rep was like "no way!" He said, "you already gave us $1000 down, that is more than enough, lets make sure we make this right first and we have NO PROBLEM holding the car until the 17th." The delivery date was out of our control! We ordered early because we did not know when we would get the car and how long the production is running. WE WANT A SHELBY! The rep also proceeded to apologize for not contacting us right away. He didn't have to do that but he did! He respects us not just as potential customers but as human beings. Our rep hasn't been a sales rep with the dealership for 40 years just by looks alone! lol
We as customers did NOT want the delivery driver to "wait" for us to show up at the dealership at our convenience. We are not acting like we ordered a Shelby and the world revolves around us. We are everyday people who want to be treated right. Yes, we only live 8 miles from the dealership, which would not take us long to get there. I'm sure we would of seen being unloaded. Things may have been different? I doubt it, but it would of made the experience special to us. Until I think about the damage. There would of been no way to keep our cool then! So it was better that we were NOT at the dealership.
So with that being said I don't want people to think we are some stuck up rich snobs! We are far from it! I am a RN and my husband is a machinist. We work HARD just like many of you do! I work 40 hrs a week AND go to school yet! I am completing my bachelors in Nursing and going on for my Masters. So please don't get the wrong idea.
As far as with the situation, it is still ongoing. I want to see what Ford Customer Service will say and make my decision from there. Thanks you everyone for the positive input! I feel as though there is such a positive camaraderie in the mustang community!
We signed papers two months ago on the car. The dealership DID say that it was not in stone if something were to come up ex. a life event, ect. This car IS ours, if we so choose to accept it. The dealership is trying be more than accommodating. They feel horrible, in which they should. I don't blame anyone for the damage. Accidents happen! Unfortunately, it happened to us. As far as down payment, we put $1000 down when we signed papers. We asked the dealership on Friday if they wanted a check for half of our down payment. Our sales rep was like "no way!" He said, "you already gave us $1000 down, that is more than enough, lets make sure we make this right first and we have NO PROBLEM holding the car until the 17th." The delivery date was out of our control! We ordered early because we did not know when we would get the car and how long the production is running. WE WANT A SHELBY! The rep also proceeded to apologize for not contacting us right away. He didn't have to do that but he did! He respects us not just as potential customers but as human beings. Our rep hasn't been a sales rep with the dealership for 40 years just by looks alone! lol
We as customers did NOT want the delivery driver to "wait" for us to show up at the dealership at our convenience. We are not acting like we ordered a Shelby and the world revolves around us. We are everyday people who want to be treated right. Yes, we only live 8 miles from the dealership, which would not take us long to get there. I'm sure we would of seen being unloaded. Things may have been different? I doubt it, but it would of made the experience special to us. Until I think about the damage. There would of been no way to keep our cool then! So it was better that we were NOT at the dealership.
So with that being said I don't want people to think we are some stuck up rich snobs! We are far from it! I am a RN and my husband is a machinist. We work HARD just like many of you do! I work 40 hrs a week AND go to school yet! I am completing my bachelors in Nursing and going on for my Masters. So please don't get the wrong idea.
As far as with the situation, it is still ongoing. I want to see what Ford Customer Service will say and make my decision from there. Thanks you everyone for the positive input! I feel as though there is such a positive camaraderie in the mustang community!
Roush Forum Stalker
Joined: March 9, 2013
Posts: 11,140
Likes: 1,749
From: Massachusetts
Bullitt Member
Joined: November 15, 2012
Posts: 269
Likes: 1
I'm glad things are starting to work out for you guys. It's not a great situation I know, but it DOES seem like the Dealership is doing everything that they can to accomodate.
I love all the "over the top" responses (both positive and negative). If nothing else, everyone around here is amusing. Hell, in this thread I even have to agree on one of 11GTSHELBY500's posts.
How often can we say THAT!?!
I love all the "over the top" responses (both positive and negative). If nothing else, everyone around here is amusing. Hell, in this thread I even have to agree on one of 11GTSHELBY500's posts.
How often can we say THAT!?!
Bullitt Member
Joined: May 15, 2011
Posts: 413
Likes: 0
From: Fremont, California
Originally Posted by 11SHELBYGT500
Is that even possible?
robablynot:
I work in a restaurant so I get to deal with all kinds.
Legacy TMS Member
Joined: September 6, 2011
Posts: 1,892
Likes: 56
From: Kansas City, MO
OK just to clear some things up guys,
We signed papers two months ago on the car. The dealership DID say that it was not in stone if something were to come up ex. a life event, ect. This car IS ours, if we so choose to accept it. The dealership is trying be more than accommodating. They feel horrible, in which they should. I don't blame anyone for the damage. Accidents happen! Unfortunately, it happened to us. As far as down payment, we put $1000 down when we signed papers. We asked the dealership on Friday if they wanted a check for half of our down payment. Our sales rep was like "no way!" He said, "you already gave us $1000 down, that is more than enough, lets make sure we make this right first and we have NO PROBLEM holding the car until the 17th." The delivery date was out of our control! We ordered early because we did not know when we would get the car and how long the production is running. WE WANT A SHELBY! The rep also proceeded to apologize for not contacting us right away. He didn't have to do that but he did! He respects us not just as potential customers but as human beings. Our rep hasn't been a sales rep with the dealership for 40 years just by looks alone! lol
We as customers did NOT want the delivery driver to "wait" for us to show up at the dealership at our convenience. We are not acting like we ordered a Shelby and the world revolves around us. We are everyday people who want to be treated right. Yes, we only live 8 miles from the dealership, which would not take us long to get there. I'm sure we would of seen being unloaded. Things may have been different? I doubt it, but it would of made the experience special to us. Until I think about the damage. There would of been no way to keep our cool then! So it was better that we were NOT at the dealership.
So with that being said I don't want people to think we are some stuck up rich snobs! We are far from it! I am a RN and my husband is a machinist. We work HARD just like many of you do! I work 40 hrs a week AND go to school yet! I am completing my bachelors in Nursing and going on for my Masters. So please don't get the wrong idea.
As far as with the situation, it is still ongoing. I want to see what Ford Customer Service will say and make my decision from there. Thanks you everyone for the positive input! I feel as though there is such a positive camaraderie in the mustang community!
We signed papers two months ago on the car. The dealership DID say that it was not in stone if something were to come up ex. a life event, ect. This car IS ours, if we so choose to accept it. The dealership is trying be more than accommodating. They feel horrible, in which they should. I don't blame anyone for the damage. Accidents happen! Unfortunately, it happened to us. As far as down payment, we put $1000 down when we signed papers. We asked the dealership on Friday if they wanted a check for half of our down payment. Our sales rep was like "no way!" He said, "you already gave us $1000 down, that is more than enough, lets make sure we make this right first and we have NO PROBLEM holding the car until the 17th." The delivery date was out of our control! We ordered early because we did not know when we would get the car and how long the production is running. WE WANT A SHELBY! The rep also proceeded to apologize for not contacting us right away. He didn't have to do that but he did! He respects us not just as potential customers but as human beings. Our rep hasn't been a sales rep with the dealership for 40 years just by looks alone! lol
We as customers did NOT want the delivery driver to "wait" for us to show up at the dealership at our convenience. We are not acting like we ordered a Shelby and the world revolves around us. We are everyday people who want to be treated right. Yes, we only live 8 miles from the dealership, which would not take us long to get there. I'm sure we would of seen being unloaded. Things may have been different? I doubt it, but it would of made the experience special to us. Until I think about the damage. There would of been no way to keep our cool then! So it was better that we were NOT at the dealership.
So with that being said I don't want people to think we are some stuck up rich snobs! We are far from it! I am a RN and my husband is a machinist. We work HARD just like many of you do! I work 40 hrs a week AND go to school yet! I am completing my bachelors in Nursing and going on for my Masters. So please don't get the wrong idea.
As far as with the situation, it is still ongoing. I want to see what Ford Customer Service will say and make my decision from there. Thanks you everyone for the positive input! I feel as though there is such a positive camaraderie in the mustang community!
Banned
Joined: July 4, 2012
Posts: 2,982
Likes: 0
From: Washington, DC
another factor that people don't see easily, it's not exactly easy in Wisconsin (even as couple) to have jobs that pay enough that you can comfortably juggle a mortgage and a car payment for something like a Shelby which will tip around 850/mo at minimum unless you have a trade in or large DP.
Not to discount Shelby Mama, but I was born and grew up in Wisconsin and two years ago lived in the Appleton area. I know the area, I know what jobs pay there. I can guarantee they bust their asses to be able to score a Shelby and balance the other stuff.
Heck I just have a GT (my story of why I don't have a Shelby instead is on the first page) and I think about what it costs me. We have a Mortgage and a car payment, and credit cards, etc. like most people, and the only way I can afford this Mustang is because I'm with a partner/married and her job is 6 digits, while I barely crack past 40k as a contractor. But I can say that my salaray more than doubled when moving to Washington DC compared to the salary I was stuck with in Wisconsin. Granted Washington DC is nearly 35% higher than the rest of the nation as far as the cost of living, but it reminds me that these blue collar folks work **** hard, and that Shelby is a vintage Porsche to them.
Again this isn't to make the OP sound poor in anyway, it's just that I grew up there and know that they don't pay for crap in Northern Wisconsin compared to say.. two hours south in Chicago.
Not to discount Shelby Mama, but I was born and grew up in Wisconsin and two years ago lived in the Appleton area. I know the area, I know what jobs pay there. I can guarantee they bust their asses to be able to score a Shelby and balance the other stuff.
Heck I just have a GT (my story of why I don't have a Shelby instead is on the first page) and I think about what it costs me. We have a Mortgage and a car payment, and credit cards, etc. like most people, and the only way I can afford this Mustang is because I'm with a partner/married and her job is 6 digits, while I barely crack past 40k as a contractor. But I can say that my salaray more than doubled when moving to Washington DC compared to the salary I was stuck with in Wisconsin. Granted Washington DC is nearly 35% higher than the rest of the nation as far as the cost of living, but it reminds me that these blue collar folks work **** hard, and that Shelby is a vintage Porsche to them.
Again this isn't to make the OP sound poor in anyway, it's just that I grew up there and know that they don't pay for crap in Northern Wisconsin compared to say.. two hours south in Chicago.
Last edited by TheDivaDanielle; Apr 22, 2013 at 10:07 PM.
I Have No Life
Joined: September 24, 2011
Posts: 10,141
Likes: 172
another factor that people don't see easily, it's not exactly easy in Wisconsin (even as couple) to have jobs that pay enough that you can comfortably juggle a mortgage and a car payment for something like a Shelby which will tip around 850/mo at minimum unless you have a trade in or large DP.
Not to discount Shelby Mama, but I was born and grew up in Wisconsin and two years ago lived in the Appleton area. I know the area, I know what jobs pay there. I can guarantee they bust their asses to be able to score a Shelby and balance the other stuff.
Heck I just have a GT (my story of why I don't have a Shelby instead is on the first page) and I think about what it costs me. We have a Mortgage and a car payment, and credit cards, etc. like most people, and the only way I can afford this Mustang is because I'm with a partner/married and her job is 6 digits, while I barely crack past 40k as a contractor. But I can say that my salaray more than doubled when moving to Washington DC compared to the salary I was stuck with in Wisconsin. Granted Washington DC is nearly 35% higher than the rest of the nation as far as the cost of living, but it reminds me that these blue collar folks work **** hard, and that Shelby is a vintage Porsche to them.
Again this isn't to make the OP sound poor in anyway, it's just that I grew up there and know that they don't pay for crap in Northern Wisconsin compared to say.. two hours south in Chicago.
Not to discount Shelby Mama, but I was born and grew up in Wisconsin and two years ago lived in the Appleton area. I know the area, I know what jobs pay there. I can guarantee they bust their asses to be able to score a Shelby and balance the other stuff.
Heck I just have a GT (my story of why I don't have a Shelby instead is on the first page) and I think about what it costs me. We have a Mortgage and a car payment, and credit cards, etc. like most people, and the only way I can afford this Mustang is because I'm with a partner/married and her job is 6 digits, while I barely crack past 40k as a contractor. But I can say that my salaray more than doubled when moving to Washington DC compared to the salary I was stuck with in Wisconsin. Granted Washington DC is nearly 35% higher than the rest of the nation as far as the cost of living, but it reminds me that these blue collar folks work **** hard, and that Shelby is a vintage Porsche to them.
Again this isn't to make the OP sound poor in anyway, it's just that I grew up there and know that they don't pay for crap in Northern Wisconsin compared to say.. two hours south in Chicago.
Banned
Joined: July 4, 2012
Posts: 2,982
Likes: 0
From: Washington, DC
I grew up in Slinger, moved to Oshkosh. While I was up there, my IT career was on hold and I worked at Time-Warner Cable and did freelance writing on the side. Got my activist bug, and accepted a LGBT centric position in Denver. Was going to be a shelter/resource for LGBT youth, with a emphasis on trans folks. After that little dream job fell through, due to pushback from religious orgs in the area, I moved to the Twin Cities and worked with LGBT youth doing public outreach, volunteering, being a mentor/peer while scraping by at a crappy desk day job. Still did freelance on the side, it helped keep rent paid. Then I got sick of the cold, and moved to DC to get my IT career that was on pause back on. Don't regret moving for a second. I love this place and pretty much never want to leave. Found my partner for life, found a decent job, and life is pretty much perfect out here.
Last edited by TheDivaDanielle; Apr 22, 2013 at 10:21 PM.
