delete...nevermind

 

And why would anyone want to buy anything from you? Wow....

 

Stealership rage!

 

I agree with Shelby mama.

People like you are the EXACT reason why there IS stereotype of you guys being called stealerships in the first place. If you treat customers just like you ranted above, I hope you never disclose your name and the dealership you work for... As you just lost yourself a boatload of customers.

Look up "fiveohbrian" on here... He is a sales person here as well, but proudly states his name and the dealership he works for. Can you do that? If not, take some pointers. He treats customers fairly and with respect.

People like you make customers like me, livid.

 

Nicely said Zto5!

__________________________________________________ _______________

I have NEVER disclosed the dealership I am buying through, nor I NEVER will! I was upset with a situation and I talked about. Do I not have a right to my own opinion? The reason for my post was to get ideas about going forward with the sale. Not the be called derogatory names. I have too much class to stoop down to other peoples level!

BTW Going to look at the Shelby for finally approval today! If all goes good, picking up on Friday!

 

Using the term "stealership" is totally disrespectful of those that work at a dealer and work hard to please every customer and make a decent living while doing that.

You are blaming the dealer for things they cannot control. If you are not happy don't bash the entire industry, just don't buy the car.

 

Enjoy your car

 

Well I am happy to say that the Shelby is BEAUTIFUL! The paint and body shop did a phenomenal job!! Kudos! The car is gorgeous! Just like many said, you cannot tell that there was any damage.
My husband and I will be picking up our bundle of joy on Friday. Wow are we excited! I will post pictures on Friday.

 

Congratulations, and I'm glad things have worked out (eventually) so well.

Just so you know, your initial pickup experience is now the fuel of my worst nightmares. I am scheduled to pick my car up Saturday or Monday, and just can't imagine...

Knowing things have worked out well will hopefully ease me of the night terrors! Enjoy the ride- and, after you've consumed half of the usable rubber on the tires- be sure to post some happy pics!

 

I'm the Sales Manager of a Dealership as well, and I DO cringe everytime people call us "stealerships" as it is usually unfounded and typically because we refused to give something away for free. Many people have earned that reputation in this industry, but most have not and it is a bit unfair to group us all together as crooks. If you knew what kind of hell it is running a sales department - or knew how tough it is to sell cars for a living, you may (or may not) have a different view of us.

That being said, Shelby Mama and I have traded many PMs over the weeks and hopefully I gave her some information and advice that helped her turn this back into the pleasureable experience that it should be.

Remember guys, it takes both parties (the consumer AND the Dealership) to make a good or bad experience. It doesn't have to be a difficult, agonizing process buying a car. Some people make it that way on their own.

 

Amen!

 

(Now that the car has been delivered, I don't mind going off topic a bit...)

Cristoff- you make some good points from the dealer side of things. I don't think most people think the dealership robs them at purchase time (at least I don't- given the amount of info available now available on the internet, anyone who gets taken at the time of purchase just didn't do their homework). I think the bad perception comes from the service department side of things. I can't remember the last time I took a car to a dealership for service that wasn't under warranty- the rates and parts charges are just way above a quality independent shop.

I'd like to ask some questions from the customer side that have really been bugging me while I wait for my '14 GT to arrive. I know there are a LOT of people on the new order thread that would love to understand the special ordering process a bit better- maybe you can help some things make sense...

Most of the questions revolve around communications to the customer. When I order a $14 book from Amazon, I get an emails every step of the way (confirming order, confirming in stock, confirming shipping info, confirming arrival). I can also go on-line and track the order myself 24/7. So, why is it when I order a $44k car from Ford, getting any of this info is like pulling teeth? In fact, the ONLY reliable way to get info on an order seems to be an on-line Ford Customer Service rep named Deysha. Why is that? Do you guys really just not like special orders? I know you would rather sell off the lot, but- geesh!

Since ordering on 11 April, I've only visited the dealer a few times (and they seem shocked to see me each time):
1. One week out to find out if the order had been received- no one could tell me till they called someone at another one of their locations.
2. A couple weeks ago to see when the car would ship (they didn't know).
3. Last night to see if the car had shipped (at which point they claimed "the guy that looks that up left for the day- no one here can do that."). Today, they confirmed it should arrive "late in the week or early next week."

Is order status info REALLY so difficult (or sensitive) to get that the dealer only has one person trained to do it? Why can't you give me a site to log on and track the order myself, or at least have my sales consultant drop me an email every couple days (or even once a week) to let me know how its coming? If one of the sales guys had a special car on order for himself or a family member, I bet he'd be getting status updates every day- so why do you act like the customer doesn't want the same?

If my dealership had spent 20 minutes over the 5 week span my order has taken, they could have earned my loyalty (which is worth something- I've purchase about 1-2 cars / year). As it is, I'm somewhere between ambivalent and unhappy with the dealership.

So- from the dealer perspective- what's the deal with special orders?

 

Varilux - I can't speak for other manufacturers, but with BMW as soon as the car is assigned a production number you or I can easily track it step by step until it get's here.

There are a few variables with cars that are built overseas though. The ETA can change based on a GREAT many factors. The port facility it leaves from, weather, the route they take to get here, customs, port installed accessory installation, trucking priority, the route the truck has to take, how many stops the truck needs to make. It goes on and on, and Client patience is usually not the best...

I require MUCH more from my Sales Team in regards to client communication though - that WILL vary from dealership to dealership.

 

My ordering experience went the same way, lies and confusion from my salesman.

 

Sorry to hear that on the orders guys. If you are ever in the market for a fancy new BMW, let me know. I'll show you how it should be.

 

Thanks for the info- Cristoff. I'm still left wondering why the Ford doesn't just have an automated order tracking service (like Amazon, UPS, AmericanMuscle, and virtually every single other retailer on the planet).

I'm trading in a shiny '07 BMW Z4 coupe on the Mustang (bought it at Sewell here in DFW... they're great- I've purchased 5 cars from them but unfortunately they're not a Ford dealer). The Z4 has been a great car (don't like the convertibles, but the coupe always got stares and questions). Someday I WILL own a 6 series convertible!

BTW, my dealer has never lied to me- they just haven't said much of ANYTHING to me.

Now that its arriving soon, perhaps you can tell me if its possible to go in a couple days early to get the final appraisal on my trade, turn it in, and do most of the financing work (I'm pre-approved with my bank for a 1.74% loan- so I don't plan on having them even shop around for financing)? I'd like to be able to just have to sign once or twice on delivery day so I can focus on checking out the new ride.

 

You can definately go in and get a final appraisal on the Z4 and get everything else ready to go.

I know that in California you would NOT be able to do much of the paperwork ahead of time because all of the dates and information has to match with the delivery date of the vehicle, but I'm not sure if that is the same everywhere. Out here we do all of the DMV paperwork, finance paperwork, and contracting at the point of delivery.

If you are preapproved for the loan it should be quick and easy anyway.

 

wow, this has been quite a read Shelby Mama. I am glad you have your baby and seem happy with it. My experience ordering and taking delivery of my GT was very good and I proudly let others know about my dealership and salesman. Once upon a time my lincoln LS arrived with a gouge in the door from a truck parked next to it. The sales agent (Gord) was livid that it was allowed to be given over to me in that condition. he took it back and had premium bodywork done within a week. I've bought 1/2 a dozen vehicles from him since. It's probable there are better sales agents within the dealership you dealt with. Maybe consider building a relationship with someone of different character there? Just a thought.

 

Good customer service breeds returning customers. That's what some of these dealers fail to understand. It's such a SIMPLE concept. I don't care about the damage to the car or that they didn't wait at the truck etc etc etc. That's not the point. The point is how a dealer should respond to those events and keep the customer involved and treated with respect. Period.

 

Dude, you are an acehole.